Four Seasons Hotel Beijing

Had a really bad experience when I talked to a guy named Daniel from Club Lounge . Hotel management can check the phone call record at around 12:30 on 15/Nov . It seems like he own this hotel and he said he refused all the people who don’t stay in his hotel . Well , this could be your hotel policy but this should not be the attitude you can have to a guest . The guest service manager ( Front Office manager ,Lucy ?) was trying to protect him ,emphasized that I misunderstood everything, and taught me a lesson that we should obey the policy which is totally different from what we were told by the former club lounge manager . Four Seasons hotel policy changes according to department manager? And they are not lacking of guests , they are the boss , give me a feeling that they can do whatever they want to do do with a guest .

私人导游Jenny Peony Tour Guide真的很棒，带我们去了天安门广场、故宫和天坛，她很有礼貌，还帮忙照顾坐轮椅的妈妈. 她经验丰富，比其他导游好，知道哪些入口可以更快进入. 她对中国历史很了解，给我们讲了很多故事，我们很满意，玩得很开心. 酒店的礼宾服务也很好! ... Private tour guide Jenny from Peony Tours was really outstanding, she took us to Tiananmen Square, Forbidden City, and Temple of Heaven, she was very courteous and kind as she helped to take care of my Mom who was using a wheelchair. She has alot of experience, better than other tour guides that I've used in the past as she knows which entrances can get in faster. She knows a lot about Chinese history and the told us many interesting stories, was a very enjoyable day. Hotel's concierge service also very good as they helped to book this tour for us, all the entrance tickets to places were all arranged and pre-purchased as well as the driver so we didn't need to do anything, Peony Tours and Jenny took care of arranging everything.

I can sum up my stay in one sentence: everything was absolutely perfect! The reason for the trip was to celebrate our wedding anniversary! We were welcomed with a beautiful flower arrangement, the room decorated with more flowers, balloons and congratulatory messages written on the bedroom window. Several other surprises came to surprise us: heart-shaped cake, photo frames with our photo, treats! I've never seen such an efficient team, which solves everything you need and doesn't let the guest worry about anything! ! congratulations to the efficient and very friendly team! Thank you Dear Leo, Michael, Rebecca, Fred, Chris and all the team! Never will forget it!

My wife and I had a wonderful experience and look forward to staying again the next time we’re in Beijing. The hotel staff went above and beyond to help our every question and desire. The hotel breakfast was delicious and everyone made us feel right at home. Additionally, we booked a full day tour and our tour guide David was knowledgeable, spoke great English and had a great energy to show us his beautiful city. Two thumbs up and highly recommend. Thank you

The hotel is a little old but the breakfast buffet was awesome. Something for everyone with both local and international options. The adults enjoyed the beef noodles with brisket and tendons while the kids enjoyed the donuts. Housekeeeping is prompt and quick, always making sure we have ample water in the room. The concierge arranged our two day local tours to Tiananmen Square, Forbidden City and The Great Wall of China. Our friendly tour guide Gary shared interesting history and architecture facts which intrigued the kids, especially the still working 1000s of dragon spouts that prevent flooding in the palace and how the Great Wall was built over 3 dynasties and span across 9 provinces.