Kempinski Hotel Beijing Lufthansa Center

Sadly, yet another dreadful experience from the Kempinski, Beijing. I had to check out early. I booked to stay for 6 nights and only stayed 3 nights. This was my fourth or fifth stay at the hotel in as many months. Despite issues previously, I gave the hotel one final chance and I regret it. Executive lounge (Food / afternoon tea) - The food quality and choice has significantly decreased. It was clear the same food was served on two consecutive days (soup) and bread was stale. Executive lounge (evening drinks) - there have been improvements here with staff now informing guests when evening drinks will end and they are now not removing drinks prior to scheduled end time (8pm). However, it is clear, when certain drinks/bottles are finished, staff do not want to replenish. Bedroom - I booked a salon suite, and when entering, you are faced with a room which has no purpose other than having a sink; it has no purpose. A senior member of staff said this is the design of the room, but it didn't appear normal as it is clear a toilet should be added, but I was informed that there are no salon suites which have a toilet there. Anyway, I had a dreadful sleep as the room was too hot due to air conditioning set too high (in winter, the hotel controls the air con to a min of 24 degrees). With windows opened for >10 hours, it was still too hot, so they sent a fan to the room. The next day, we switched to another room (north facing) and in this same toom type, there was indeed a separate toilet. NB: disappointing that a member of senior staff lied! Smoking - it is clear, Kempinski in Beijing permit smoking in bedrooms. I was in room 1556 and my room was constantly smelling of cigarette smoke. Whenever I stepped outside my room, the smell of cigarette smoke in the hall was dreadful. Despite alerting staff about this, nothing happened! Unwanted visitors - this is an area which I have now experienced at Kempinski in my past couple of visits. Visitors (women) who linger in the evening at reception/bar and even the toilet area. I was approached a few times, even when exiting the toilet. I find it surprising that staff are not aware of this. Value - despite the above issues (swimming pool was also not in use) which resulted in an early departure, I still had to pay full price!. It is clear management are not prepared to listen to or even value guest concerns. Do not waste time with this hotel, there is a lot of good alternatives nearby.

The location is great. Right on the underground for easy access to the airport and into Beijing and backing onto the park which is great to take some time out. The service in the hotel and the breakfast are first class. The rooms are on the small side and as in the Kempinski Shanghai area bit dated with “brown furniture”. It is also a big hotel

The environment, geographical location are very good. Room was great, beds comfortable, and amenities were satisfactory. Many useful services such as gym. Most helpful and responsive staff. Will come back for business/ leisure again.

I did my check in with Lilian Li she is really good and helpful and answer all my questions thank you very much Lilian for your assistance. Also the Hotel is good and clean and all staff are very helpful. The location of the hotel is good many things is around

I stayed from 15 October 2024 to 20 October 2024. In October, in Beijing, the temperature could be below 10 degrees C, and the hotel's (Kempinski Hotel Beijing Yansha Center) air conditioner did not provide heating during this wintertime. This is unbelievable for a five-star hotel.