The St. Regis Beijing

The St. Regis Beijing is a refined hotel, ideally situated for travelers seeking convenient access to transportation and key business destinations. Located close to a metro station, it’s perfect for guests aiming to explore Beijing with ease. The hotel is in a business-focused area, making it particularly advantageous for those needing quick access to consulates. However, the surrounding neighborhood has limited restaurant options within walking distance, so dining variety may require a bit of travel. One of the hotel’s standout features is its luxurious spa, which offers a top-tier relaxation experience, ideal for unwinding after a long day. Though I didn’t explore other amenities like the pool or gym, the spa alone reflects the hotel’s high standards in wellness services. Service at the St. Regis Beijing is genuinely exceptional. The concierge team went above and beyond, assisting with transportation and insightful sightseeing recommendations, enhancing my stay in every way. Two individuals, in particular, made a lasting impact: Butler Ray Wang and General Manager Oliver Achatz. Ray’s dedication to guest satisfaction and his attention to detail are second to none. From arranging thoughtful touches like favorite treats to assisting me in navigating the city, Ray consistently went the extra mile. His excellent English skills provided a welcome break from language barriers, allowing me to engage on a deeper level and gain greater insight into Beijing. His warm, professional approach elevated my stay, making it both comfortable and unforgettable. Additionally, General Manager Oliver Achatz’s presence and hospitality stood out. I appreciated his engaging and personable approach as he mingled with guests, creating a welcoming and inclusive atmosphere that set the tone for the entire stay. His attentiveness reflected a genuine commitment to guest experience, reinforcing the hotel’s reputation for high standards in service. Dining at the hotel also exceeded expectations. Breakfast offered an impressive selection that catered to a variety of tastes and was beautifully presented in a welcoming restaurant setting. Room service was prompt and consistently delicious. Ray even arranged an American-style meal from a local delivery service when I mentioned a craving for familiar flavors—a thoughtful gesture that reflected the team’s dedication to anticipating guests’ needs. The St. Regis Beijing is a beautiful property, although the room decor felt slightly dated and could benefit from a refresh to match the hotel’s overall elegance. Additionally, the nighttime turndown service could use a bit more attention to detail. Despite these minor areas for improvement, the friendly and accommodating staff went out of their way to make my stay feel special.

I travel all around the world and St Regis Beijing is up the best hotels I stay in. What really made it stand out was the customer service provided by the concierge, Michael Wang. He continually went out of his way to help, guide and assist me in my visit to Beijing.

設施無法同全新嘅酒店比，但係可以感受到優秀嘅service. Butler Ray WANG比好大幫助我。在我問酒店周邊設施同點樣前往目的地嘅時候提供咗好多useful 嘅指引，仲同我一齊等滴滴到咗同埋道別後先返到lobby. 但係北京嘅塞車真係好嚴重😾 電話services 都算好周到，call啲酒杯嘅反應都算好快，服務真係幾靚 算幾開心嘅旅程

I recently had the pleasure of staying at The St. Regis Beijing, and I can't praise Ray enough for his exceptional service. From the moment we arrived, he made us feel incredibly welcome with his warm and friendly demeanor. His attentiveness and enthusiasm truly elevated our experience. If you're staying at this hotel, make sure to connect with Ray—he exemplifies outstanding hospitality! Keep up the great work!

The St Regis is exquisite. The Garden Lobby bar is a great place for a drink. The staff there remembered our drinks and when we stopped in on the second day there brought them without asking!. The Press Club bar is a nice quiet cozy place for a drink and Danieli's Italian restaurant was superb. The rooms were large and quiet.