The Fitzwilliam Hotel Belfast

Alarm bells ringing pre stay with interactions with the reservation team and in particular with one of their team Todd prior to staying. We asked valid questions re dinner plans our dogs etc and the responses were so curt and in our opinion bordering on rude. The hotel itself is very very expensive and calls itself a 5 star property which we found bizarre when factoring in that there is no pool, no spa to write home about and the smallest gym we have ever seen in a so called 5 star hotel.

The room was very tired and linen was old l, beds were far too soft due to their age , we asked to move rooms and reception staff were very helpful, overall we had a poor experience with this hotel claiming to be a 5* This is not 5* hotel I would say 4* their marketing is very professional

November 2024 We had a lovely time for dinner at the Fitzwillam Hotel in Belfast. When we got out of the lift we were met but the manager who I now know as Bikhash he was very welcoming and friendly and was also very professional carrying out his job. Are server was Ahmed who was very polite and efficient at his job he make are dinner experience very enjoyable. The food was lovely and we are looking forward to returning soon.

Popped in to this hotel for cocktails. Sad not to get a warm welcome at the door (doorman must have been on a break), but inside the staff were courteous and pointed us in the right direction. The bar is dark and cosy, the service there was excellent and drinks well made. I look forward to returning.

Went for Afternoon Tea. Usually enjoy it when in dining room. Today was not as good as on previous occasions. 1.In future- please don't position people in the lobby close to the revolving door to the street in November when it is 4 degrees outside. It was freezing. 2.Don't expect people to hunch forward and eat from a coffee table in a busy thoroughfare while seated on higher sofas. it is not good for posture, digestion or dignity. I wouldn't do it at home and shouldn't expect to to do so in a 5 star establishment. 3.Remember that afternoon tea is not just about the food, but about the hollistic experience. Sat in the lobby, with a hotel business meeting being conducted behind us, people checking in and out at reception, Securicor visiting etc does not a five star experience make. I totally understand that you didn't want to open the dining room for one couple. But I would much rather you had phoned and asked me to change the booking. 4. That said, the waiter could not have been lovelier. He saw me shivering, offered to move us to but this was half way through the meal. I had already got a lot of crumbs on your carpet because of eating in the cramped conditions, and was highly embarrased. I just wanted to get the meal finished and get home.