The Ritz-Carlton, Bangalore

Dined a few days ago at The Market, Ritz Carlton Bangalore and it's a must visit when here in the city. The hospitality of Mr. Samrat, Sevelu and Chefs involvement in the guest's dining experience was like a fresh take on old practices. Tried all the chef's recommendations and I must say Chef Sarthak and Chef Susant have some of the finest recommendations awaiting you.

Excellent housekeeping services Especially by Ayan Mandal- whenever we needed him, went out of his way to ensure that we had an incredibly restful stay. Bed and bathrooms were top notch. Breakfast options also very diverse and healthy. Thank u!

Overall great stay. Central location. Great food choices. Will consider staying here again. Breakfast buffet and the people who take care of you are all very caring (Brijesh!). And the cleaning crew is also fantastic (Neetu, Prabhat). And the laundry service is exceptional as well.

Had a wonderful stay at this hotel. Kind and friendly staff members. Kudos to everyone really, and a couple I captured names: Neeter Prabhat, Sushmitha Castelino. Also heartfelt thank you to everyone at the market restaurant, going out the way to take care of guests, at check in, and concierges.

Reached the Ritz today Thursday afternoon, Had a Sub Par check in experience. Had booked the indulgent package at the Ritz. During Check in there was no mention of my package and the facilities of the same. It was a clinical checkin with ID given and checked in. The Front office did not even mention about the breakfast and where to have it and the timings. They just gave the key and asked me to go to the room on the 6th Floor on my own. No information was given about any of the facilities of the hotel or the inclusions of the facilities due to me under the package. In the evening I asked for a late Check out ( 2 30 PM) on Saturday and a drop to the Station ( both being part of my package). Instead of being proactively trying to fulfill my request and giving a positive response ,they again gave a clinical and formal reply that a team will look into my request and get back to me. The experience at the SPA reception also was very sub par. The manager left after giving the SPA menu. The other ladies after that were not able to understand our requests. Wanted to use the Mobile key in the app but the staff with whom i interacted did not know about it nor did he send anyone to help me. Looks like I will have to make a list of all the included facilities and keep going to each of them and ask for the same . The Hospitality and guest information and comfort seem to take a backseat.