Hilton Berlin

We spent 4 nights at Hilton Berlin in February; our Deluxe King Bed room was actually a two-rooms small apartment, high floor, therefore our child enjoyed the stay in a separate fully equipped room (bed, couch, armchair, TV, desk). Otherwise - very central location, easy to get to the usual points of interest for tourists; very good breakfast; very clean room; kind reception staff allowing late check-out in order to address a health issue. And not last, I have to warmly thank to Mrs. Michaela Grutzmacher (Executive Housekeeper) and to Mr. Patrick Thoelen (Chief Clark) for their professionalism, kindness and efficient support provided in a delicate situation we encountered (due to an own error upon departure). Thank you!

I hope my comments will be taken constructively as areas to improve. Have stayed at the hotel on and off for the past 12 years. Sadly I saw a marked fall in standards compared to the past. I understand renovations are necessary but the makeshift breakfast in the lobby is not up to a 5* hotel. There is no service, if you want a coffee "the machine is over there". its very messy. It feels like the hotel has undergone a cost cutting exercise at the expense of the guest. no more amenities in the room, Minibar is locked. wifi speed is 6Mbps or you have to pay, Concierge has a sign reading closed until 10am, Will probably not return.

Hotel reception staff very warm and welcoming. The location is prime for all Berlin tourist hotspots. Room was very nice, and bed comfortable. Very minor signs of aging in the room, ceiling peeling above shower etc and a few stains on curtains. Housekeeping slightly delayed and we had to ring reception for new towels. And sometimes there were plates left outside peoples rooms from room service for a long time that we had to walk past, and there was a random bed outside our door for a couple of days. It's quite an expensive hotel in terms of the bar and room service. Pool very nice. I can see that it's a 5 star, but I'd say it's just about in that category, could really be a high performing 4 star.

This hotel is great and in a great location to get to all the main sites / It was a slow check in but we weren’t in a rush and the kindness of the check in staff made up for it . The whole team here are so nice and welcoming we really enjoyed our stay here with great large rooms . Totally we will be back .

My fiancé and I stayed at the Hilton Berlin for 3 nights in Nov 2024. I had emailed a couple of weeks before explaining that we were both celebrating our birthdays in Berlin (and, unbeknownst to me, would actually get engaged on the trip). They told me they would give us a birthday set up in the room which was lovely. We had a little chocolate cake and a bottle of bubbly (complimentary ofc). We were initially put in a twin room with two singles and I asked at the front desk if there was any chance of moving to a room with one double. The lovely man at reception told us that there wasn’t any for that night but that we could move rooms tomorrow which we did. I even forgot my charger in the old room and before I could pop back to get it, it was already brought to my new room by the housecleaning staff (so lovely!) Lovely clean rooms, such amazingly comfy beds, kindest staff and an amazing location. Close to everything and an underground station right outside.