Hotel Palace Berlin

Fantastic hotel. We have been here around four times this year and have always enjoyed our stay. The staff are so friendly and the rooms are fantastic. Would defiantly recommend this place and would always choose this hotel when staying in Berlin.

I visited Berlin for a conference. The hotel is in an excellent spot, across the street from the zoo and near shopping streets and and restaurants. (December bonus): There is a Christmas market next door. The rooms are impeccably clean and tidy. The breakfast bar is extensive with a wide choice of tasty food. The staff are friendly and talkative, you feel welcome. The spa is also very good, with nice facilities and very good massage, pool and a small gym. Overall, great hotel. I will pick it again.

This hotel definitely should not present itself as one of the leadings hotels in the world. The attitude of the management to guests is below average standards and i would say even inhumane. My story begins with the discharge from the hospital. According to high rating of the hotel, 5 stars, 8,8 on booking.com and its membership in Leading hotels of the world, good location Ichose it. Iexpected comfortable stay, especially since Iwas right after the surgery, could not lift up anything more than 5 kilograms and being physically impaired. I reserved business class room, which is a standard category. Ichecked in with my wife. During the check in process no one informed me that instead of business class (standard) they have upgraded it to the higher which is club level. The problems started just at the first evening. After the hospital Iwas planning to enjoy normal life watching Jimmy Fallon late night show on CNBC. Al 5 stars hotels Istayed in Berlin have this channel. But this hotel does not! It has such channel on the list, but when you select it, the channel automatically changes to DW (German channel). Next morning my wife left to the conference to other city, hoping that in the hotel Ihave everything Ineed to feel comfortable. So next morning Iwas waken up by room service actively knocking into my door at 7:30 or 8:00 in the morning!!! When Ineed normal sleep to recover faster. Almost the same happened next day. Since my condition was weak after the hospital I booked a room for several days and informed managers at the reception that Iwill be extending room each day in case Ineed return back to the hospital. So what was my surprise when after previous extension manager suggested me to pay 365 instead of 209 euros. Iwondered why and she explained that Ihave an upper class room than Ibooked. And suggested either to check out or switch to other room. But Ion purpose asked my wife before she went to the conference to prepare everything for me in that room! I am not saying about the luggage and other stuff Ihave inside the room which is hard for me to pack because of the condition after the surgery.. So because of the fault of the manager who for unknown reason provided me another category of the room without any notification, Ihave to either leave or move to the other room, the category that I have booked initially!!! And for that pack all the stuff and luggage I can't pack without harming health. Since Idid not feel well to move to the other hotel with all the luggage I moved to the other room offered to me without alternatives. And guess what, knowing that Idon't feel good after the surgery they moved me to the room at the end of long corridor and with conditioning that does not work. For an hour or more tried to increase the temperature cause it is cold and the system does not work. Technicians came, said that the system does not work and brought me a heater like my grand mother had at a country house , which is very loud as well. Well, I could forgive hotels for many things, but the number one is attitude. In this hotel there is no positive attitude for guests. Moreover they just don't care. Think about that before considering this hotel.

We visited the hotel as a family of eight looking for three separate rooms. The staff were polite and welcoming. The hotel was also completely spotless and well decorated. there was a bit of a mix up with our room and one of the beds had not been prepared, this was dealt with quickly and from there everything went smoothly. Our room was cleaned once a day with the beds turned down in the evening, the food was fantastic and the spa was lovely and relaxing!

Luxurious hotel, but not everything was perfect. Poorly maintained ventilation that resulted in quite hot rooms. Opening a window helped a bit… Breakfast okay if the booking hadn’t been altered by mistake by the hotel and access denied the first morning. (No apologies noted) BEEF45 restaurant was a true pleasure to visit. Very good service and excellent food. House of Gin… no comments. My “goggle” review about this bar resulted in a visiting ban and maybe some legal issues. So leaving a negative review is not ok in Germany 😁