Melia Berlin

Hotel is in a great location; about 200m from the train station (4.70€ one way on DB train from airport) and within walking distance of the main tourist attractions. Plenty of restaurants along the main Friedrichstrasse road. We ate at the Hans Im Gluck burger place next door to the hotel and the Roma Italian over the bridge. We didn't eat at the hotel so cannot comment on the breakfast or Tapas bar. Our room wasn't ready until 3pm but we were able to leave our bags at the hotel while we explored, although when we returned concierge had trouble finding the second bag as it was not tagged. The room was a good size with enough storage space and amenities including mini bar, safe, toiletries, towels, tea/coffee and a hairdryer. There were no plug sockets next to the bed so phones had to be charged on the dressing table. Beds were clean and reasonably comfortable but the pillows were quite flat (needed to fold them in half) and the duvet was quite small for the bed. We did get woken up a few times each night by what sounded like plates on a service trolley, but this may have been because our room was on the second floor above the restaurant and near to the lifts. Overall, pleasant stay and would recommend based on location.

Lovely modern hotel in great location. Tea/coffee provided along with towels and lovely toiletries. Tapas restaurant is a delight with delicious food and drink. Separate bar also providing friendly service and good drink variety. Definitely more cost effective to grab train to friedrichstadt station located just along the road from the Melia (approx 8€ per person each way) we were quoted €40 for taxi one way. We visited a couple of Christmas markets, all that we were within walking distance (no more than 30 minutes) Gendarmenmarkt/Alexanderplatz/Potsdamer Platz. Berlin Mall is also approx 20 minute walk away - good variety of shops and large food court. All in all a very good visit to see the Xmas markets with a great hotel, would recommend the Melia!

We arrived at the hotel on 22.12.2024 at around 21.30pm. The Lady in the reception at that time ( there was only one Lady at this shift) offered us the room numbers 602 & 659 for our reserved rooms through booking.com. I also asked for an additional singe room again for 3 nights. She explained to me that the hotel offers only double rooms, and with some research in the hotel’s computer system she proposed a double room at a cost of around 450,00 euros for the 3 nights (22/12-25/12). My feeling was at those moments that she was trying to “sell “the room at the “highest possible price”, so I denied it her offer. We went to double room 602 that we have already booked for the 2 people and immediately opened my laptop to check their official internet site. What a shock: the same room offered by the reception Lady at a price of around 450,00 euros, could be found at their official internet site at a price of 302,00 euros for the same period. Which means she tried to charge us for the same room, which is almost 50% more expensive price than the published official price in the hotel internet site . Immediately I went again to the reception showing this price to her, and her reaction was some silly excuses like : 1 “the price that I offered you is a refundable one, while the price on the hotel’s internet site, is not refundable” . Let me comment on this silly argument: refundable or non-refundable prices are useful only when you make a reservation days before and obviously not when you are in front of the reservation desk asking for a room for the same day. 2 The second argument she told me was that: “Obviously the hotel’s internet site has special cheaper prices.” As I am traveling a lot for business and leisure for the last 40 years, I know exactly that there might be some slight price differences, but in our case, we were comparing the price that the reception offered us with the internet price of the official hotel’s site, and it is totally unacceptable to have a price difference of around 50%. And finally, when she proposed the price of around 450,00 euros to me, she could have mentioned that I have the chance to make a reservation through their official internet site at a much much cheaper price. Of course finally i booked the room ( room No. 604 at the price i found which was 306,00 euros for 3 nights). Conclusion I mentioned all the above to come to the final point, that this is obviously the official policy of the hotel management, trying to maximize their income, cheating their customers and without respecting them. For this reason only, I deny to make any further review for the hotel, as such behaviors from hotel management , are fully unacceptable , and are a more than sufficient reason , for avoiding such hotels until they will learn to RESPECT their customers. Ioannis Karras

Really beautiful hotel in the heart of the tourist area of Berlin. Hotel staff are pleasant and welcoming. Rooms were huge compared to what we expected. The pillows are really soft - ended up making them more supportive by adding the supplied robe as a base. We were offered to upgrade to The Level when we arrived - expensive upsell but provides access to free food and drinks throughout the day.

The bed covers are too short when you're tall like me (just under 2 meters). Bedside tables are dirty to a level the land line phone was stuck to one. The shower is either so strong it hurts or is delicate to manage in temperature. Shower hose was improperly fixed so at first more water was going in all directions but out of the shower head. The stop in the sink in the bathroom wasn't functioning properly causing thw sink to drain very slowly unless you partly disassemble the stop. Wifi is so slow that even reading email takes a while. Browsing webpages sometimes doesn't work. Watching a movie online or doing a video call I'm not even trying.