Westin Grand Berlin

Stayed for 4 nights during Halloween midterm. We arrived late on a Saturday night and were given a lovely room on the 4th floor however immediately on entering the room it was very warm and the aircon/fan unit was not working. We immediately called reception and were shown a room on the top floor which had a working fan and stayed here instead. The gentleman who moved our room was friendly and very courteous. The rooms were clean and the bed very comfortable. Rooms were cleaned daily and still water bottles also replaced daily. The branded bathroom products were good and shampoo and conditioner were provided. Breakfast was good and had plenty to choose from. Overall it’s a comfortable hotel in a quiet & central location.

Stayed here for the marathon... location is excellent for the start/finish and sightseeing. As one of the other reviewers said, "it's a good hotel that won't wow you". I felt obligated to leave this review since it claims to be a 5 star hotel. It is not. It is clean, good location, ok food, pretty good customer service. Would I stay here again? It depends.. for the marathon yes, excellent location... for a luxury vacation, I would probably look somewhere else.

In general, the place is good. It’s very clean, it’s a very nice building, beds are very comfy, location is prime and breakfast is varied and good. Now, it’s a Westin and I have an expectation, so here’s why I gave it 3/5 stars. 1. The personnel at the bar were few and not so attentive. I don’t like to feel that I need to insist a waiter to attend me. 2. Phone service to the lobby from the room was very poor. We asked for ice to put on a swollen ankle and they brought ice with a paper bag at first and then replaced it with a leaking sealed plastic with more water than ice. Also, we asked for room service around midnight and we got it almost at 1am with a missing item and a “bolognese” without ground meat, not sure if that’s how tomato sauce spaghetti is called here or if they forgot it. 3. The air conditioner didn’t work the first night. We reported it and we think it got fixed, but since the controller is analog, we’re not quite sure, it felt comfier after, but not quite cooler. Anyway, no communication about it. 4. Lastly, we ran out of the refillable body wash in the shower the first night and they never refilled it. When we told the cleaning lady who didn’t speak English, all she did was to leave an additional soap in the bathroom.

It is not a hotel it is worst than a hostel!!! You pay for a Junior Suite in a 5 star hotel instead your wife wakes in the night with a strange man stealing her money from her wallet. How come in a “hotel” like this someone invade your room to steal???? And the best part: there is no security in charge on Sunday night!!! Of course I called the police which arrived 30 minutes later… I got a number which works like the number of a process and/or investigation where they will possibly look to the images made by the hotel’s cameras… Hope they catch this thief. I feel completely unsafe with my family… I was in an event out of the hotel with my son when my wife called me crying and completely scared by the situation. What a nightmare!!!!!! This “hotel” NEVER MORE!!!!

Truly iconic hotel situated in the heart of Berlin with an interesting history. The staff are courteous particularly concierge who were extremely helpful. Shout out to Bernard. Highlight of my stay was the bar and Robert Muller was truly amazing. He offered the best Negroni and a range of cocktails made with local gins. I am definitely going to stay here again.