The Beverly Hills Hotel

We are a family of 4 presently staying at the hotel, having been here 4 nights already. We just extended our trip several days because our stay has been extraordinary. I have been frequenting this hotel since 1992 when I first came with my Dad for a short winter trip from Boston as a teenager. About 15 years ago, l camped here for a month while my LA house was under construction; and when I lived in LA for 20 years, I would stay here about one night every month to work undisturbed in this calming garden of pink and green. In fact, I wrote (and then sold to a major studio) my first screenplay while sitting by their legendary pool, fueled by their lattes, the music and the energy. Now, I return with a family and totally different needs. What a relief to see that an institution like this continues to retain its charm. We stay at the absolute best hotels all over the world. So many similarly historical hotels globally have lost that magical feeling you get when you sleep among all the ghosts. I appreciate that this hotel has not sanitized itself and still has a sense of humor and some old-school-class and spirit. The staff is remarkable. Everyone remembers my name and as a 47 year old mother, it is nice to be remembered. I understand this is their shtick but I love it. And you don't get such personalized attention many other places especially at hotels this large. The food has been perfect and the drinks some of the best I've ever had. The service in the restaurants and the kind and bright personalities of the cleaning crew, the bell people, room service and so forth have made it all even more special. It They have not put a foot wrong. Even my laundry was done extra-thoughtfully. Their tolerance and patience with my kids and all the kids here has been wonderful. It feels in the most comforting way like I have come home. I have missed Los Angeles and I am grateful to see some of it hasn't changed. Thank you BHHOTEL you have renewed me. - The Raymond-Glossermans

I literally grew up going to this hotel for random reasons. I have always eaten at the Polo Lounge and just enjoyed the higher end experience. I always dressed up to the max because there was always a dress code that appeared to be enforces... sort of. I went the evening of Christmas Dec 25 2024 and something has changed with the hotel. I am in town and decided to visit the hotel for drinks and maybe a dessert... not to dine at Polo Lounge but the Lounge bar. I go to the front desk and was told that it is sold full. Ok.. that is great as I can see that. It was full with people wearing sweat pants, jeans, torn t-shirts. I was in full suit to the max. In this family of hotel in London (where I have been) the standards of the hotel were kept.. but not Beverly Hills. Literally only very few old couples matched the rules and about 90% were straight out of the local mall. Why do I care? because I have had friends rejected in the past when they were dressed better than what I saw. I read the prior review who also had their friend rejected for wearing jeans. Tonight people wore sweats, t-shirts. This is not the 5-star experience.. on Xmas day evening. I roamed the hotel to kill time in hopes of waiting it out for an open seat and stumble upon their other bar. Cool I sit down and hope to drink Service was very spotty and focused on a group of folks who blatantly violated a dress code and were loudly talking about how they cheated on their taxes this year... an odd thing to brag about so loudly. I got one drink and a coffee and waited to pay.. and waited.. and waited to be acknowledged. Nothing. No "how is the drink", "can I get you something else".. not even a "Merry Christmas" ..on Xmas day!! Nothing. I had to get up to find anyone who would take my payment. Beverly Hills Hotel is within a family chain of extremely high-end hotels. I have been in many in other countries and even their sister locally. They are all amazing, world-class and masterful with service and quality. Beverly Hills hotel has fallen and is not a 5-star hotel. Charging $1000 plus a night does not make you a 5-star hotel. Go to the Ritz London and no children are allowed to run around wildly, you are greeted by ALL staff, you are never forgotten at any chance and the strict dress code guarantees a prime experience. I really do wish this hotel will return to that same status.

Dear Beverly Hills Hotel I am writing to express my deep disappointment regarding several incidents during my current stay at the Beverly Hills Hotel from December 10th to December 27th. I chose your esteemed establishment with high expectations, given its reputation for impeccable service, but unfortunately, my experience has fallen short of those standards. To begin, on [date], an unfortunate incident occurred where my room caught fire. Thankfully, no one was harmed, but the situation caused significant inconvenience. All my clothing was exposed to heavy smoke, requiring immediate washing, and I had to be relocated to another room. While I appreciate the swift relocation, the stress and disruption, especially during my recovery from surgery two days ago, were overwhelming. The second, and perhaps more distressing incident, took place on December 21st. I invited a dear friend, whom I hadn’t seen in nearly 10 years, to have dinner at the hotel. My friend traveled over two hours to meet me, making special arrangements despite her responsibilities as a mother to three autistic children. Upon arrival, we were rudely informed that her attire—a leather jacket, black jeans with subtle stripes, and boots—did not meet the hotel’s dress code. While I understand the importance of maintaining standards, the approach taken was neither considerate nor accommodating. To make matters worse, hotel staff insisted she wear pants they provided, which caused us both embarrassment. I was left with no choice but to take my guest back to my room for dinner, disrupting what should have been a joyful reunion. What troubles me most is that I have dined and lunched at this hotel daily during my stay, observing an array of fashion choices by other patrons. This inconsistency in enforcing dress codes, paired with the lack of sensitivity, was deeply disappointing. My friend and I managed to salvage the evening because of our strong bond, but the memory of this experience is now tainted. I urge you to address this issue seriously. Policies are important, but they must be enforced with grace and flexibility, especially in a world that increasingly values inclusion and respect over outdated notions of formality. I hope the Beverly Hills Hotel can reflect on how such situations might be handled more thoughtfully in the future. As I still have a few days left in my stay, I trust that no further incidents will occur. I would appreciate a response to this letter and some assurance that my concerns are being taken seriously. Sincerely, Darwin Del Fabro

Hadn't stayed since Covid and to be honest I had forgotten how great it was ! Great vibes, great service, great fresh rooms with huge bed. If i had to find a negative for a "balanced" review it is that they pump the air con sooo aggressively in the evenings when it is cold outside anyway that is really unpleasant. Make sure you take a coat and jumper and things will be fine. Luckily i don't wear short skirts! :)

Due to a last minute work conflict with my wife's employment, our plans for brunch fell apart. Compounding our disappointment was we were planning to celebrate a special occasion. I informed Mia of the situation and she was kind and understanding and helped immediately. Her excellent service makes us anticipate our next dining visit in the near future. Thank you again Mia:)