The Beverly Hills Hotel

Dear Beverly Hills Hotel I am writing to express my deep disappointment regarding several incidents during my current stay at the Beverly Hills Hotel from December 10th to December 27th. I chose your esteemed establishment with high expectations, given its reputation for impeccable service, but unfortunately, my experience has fallen short of those standards. To begin, on [date], an unfortunate incident occurred where my room caught fire. Thankfully, no one was harmed, but the situation caused significant inconvenience. All my clothing was exposed to heavy smoke, requiring immediate washing, and I had to be relocated to another room. While I appreciate the swift relocation, the stress and disruption, especially during my recovery from surgery two days ago, were overwhelming. The second, and perhaps more distressing incident, took place on December 21st. I invited a dear friend, whom I hadn’t seen in nearly 10 years, to have dinner at the hotel. My friend traveled over two hours to meet me, making special arrangements despite her responsibilities as a mother to three autistic children. Upon arrival, we were rudely informed that her attire—a leather jacket, black jeans with subtle stripes, and boots—did not meet the hotel’s dress code. While I understand the importance of maintaining standards, the approach taken was neither considerate nor accommodating. To make matters worse, hotel staff insisted she wear pants they provided, which caused us both embarrassment. I was left with no choice but to take my guest back to my room for dinner, disrupting what should have been a joyful reunion. What troubles me most is that I have dined and lunched at this hotel daily during my stay, observing an array of fashion choices by other patrons. This inconsistency in enforcing dress codes, paired with the lack of sensitivity, was deeply disappointing. My friend and I managed to salvage the evening because of our strong bond, but the memory of this experience is now tainted. I urge you to address this issue seriously. Policies are important, but they must be enforced with grace and flexibility, especially in a world that increasingly values inclusion and respect over outdated notions of formality. I hope the Beverly Hills Hotel can reflect on how such situations might be handled more thoughtfully in the future. As I still have a few days left in my stay, I trust that no further incidents will occur. I would appreciate a response to this letter and some assurance that my concerns are being taken seriously. Sincerely, Darwin Del Fabro

Hadn't stayed since Covid and to be honest I had forgotten how great it was ! Great vibes, great service, great fresh rooms with huge bed. If i had to find a negative for a "balanced" review it is that they pump the air con sooo aggressively in the evenings when it is cold outside anyway that is really unpleasant. Make sure you take a coat and jumper and things will be fine. Luckily i don't wear short skirts! :)

Rough start sets the mood. Reservation number 60012SE071882. Upon arriving at 3pm to check in I was told the room wasn’t ready and it would be 20 ish minutes and they’d text me. No text. The desk saw me sitting there 10 feet from them the whole time. After an hour I checked with reception and they said a room *just* became available. Oh what great timing I have. No upgrade. No food/ drink credit. Nothing. I asked for them to remove the parking fee and they said they’d take $100 off my bill but I shouldn’t have had to ask. Poor performance. This happened to me at the Plaza in NY and they upgraded me to a junior suite without me asking. At least they tried. Beverly Hills Hotel didn’t because they really don’t care. Take a carnival cruise instead it’s a better experience.

Due to a last minute work conflict with my wife's employment, our plans for brunch fell apart. Compounding our disappointment was we were planning to celebrate a special occasion. I informed Mia of the situation and she was kind and understanding and helped immediately. Her excellent service makes us anticipate our next dining visit in the near future. Thank you again Mia:)

My daughter treated me to a two night stay at the Beverly Hills hotel for my birthday a few weeks ago . We have travelled a lot and have stayed in some fabulous hotels but none compares to this hotel . The staff especially Chloe were exceptional.She made our visit so memorable .The hotel itself exudes glamour and opulence . Our room was beautiful , pool area perfect, food delicious. We ate in the Polo lounge, in the restaurant by the pool and outside in the most adorable little garden for breakfast . Everywhere food and service were superb. I cannot rate this hotel highly enough, we were expecting a lot before we arrived and it exceeded our expectations.My daughter even shed a tear as we were leaving! We really hope to return some day .