Beverly Wilshire, A Four Seasons Hotel

I am writing as a Travel Agent. Thank you for taking good care of my customers, from the moment they arrived to the time they checked out, they couldnt stop talking about their stay. They were impressed about our relationship , and it impressed them and impressed upon them the power of using a Travel Agent. Thank you for making me a hero.

My husband and I recently stayed at the Beverly Wilshire hotel before a cruise along the Mexican Riviera. The hotel was beautiful and decorated nicely for the Christmas holidays. We both were very impressed with the service levels and the attention to detail for all aspects of our stay. HOWEVER, when we returned to our room at night, we were greeted with an awful noise from the nearby elevator. Whenever someone used the elevator, we were awoken with high pitched noises from the elevator. The management staff of the hotel should be aware of this issue before allowing guests to stay in this room!

We had breakfast here which was quite lovely, albeit expensive. The staff was extremely attentive although surprisingly they got one of our orders wrong. The ambience is magnificent throughout the lobby and restaurant areas. Since my husband and I were so pleased with our visit we wanted to view a 1-bedroom suite so we could consider staying at the hotel for our next trip to Beverly Hills. Although the front desk and concierge were friendly, they made it clear they had no rooms for viewing since it was late morning and the cleaning staff hadn't yet made their rounds after check-outs, and that we should look at photos on their website (no further help was offered). We were shocked with this response: absolutely zero rooms available to view in person at a hotel so large?? (We were dressed very nicely, so it wasn't about them thinking we weren't serious customers.) Needless to say we will NOT consider staying at the Beverly Wilshire in the future. Their front staff needs a refresher course on service.

So I came here with high expectations and left feeling full with that so amazing our server (forgive me I can’t remember his name as too many bubbles) was amazing I ended up having the Christmas lunch special which was turkey cranberry Brie sandwich with dipping gravy and brutal sprouts was amazing would highly recommend

We have stayed at the Beverly-Wilshire for over ten years, and it has become a wonderful tradition when visiting California. After a rocky couple of years following the pandemic, the hotel is truly back to best-in-class form. The team is wonderful and the new renovations have brought great energy to the hotel. We look forward to our next visits!