Beverly Wilshire, A Four Seasons Hotel

When you book a super 5 star hotel - like precisely this one - you come with lots of expectations , even more when you have travelled a lot worldwide and tried many top hotels . What I missed from this hotel that is common and basic in many other luxury hotels : 1.- Welcome card from the management 2.- Welcome fruits or any FNB welcome touch 3.- Sound proof windows 4.- Turn down service 5.- TV properly placed 6.- Today TV must be smart wz Netflix and other movie apps 7.- Bottled filtered water 8.- Sheet bath towels 9.- To charge full rate for a late check out requested at 3 pm is abusive more when hotel is not full Good service provided by Andre in FO , rest disappointing for this caliber of property and brand sorry

We had family vacation at the hotel I contacted them to send a bottle of wine from me with a birthday note for my wife. They sent the bottle of wine without the birthday note so she thought it was a hotel amenity. When I found out andI complained, they said basically too bad. When I contacted Amex, the hotel lied and said they never had my Birthday note We spent over $5000 on this vacation and the service was what 1 would expect from Holiday Inn. Avoid this hotel and there lack of care for their customers

Room 1290 had a MASSIVE end of the floor double balcony. Loved the pool experience. VERY welcoming and Jesue took great care of us and the parade of cocktails and snacks we required. The tiled alcove was perfect shelter for us pasty canadians and provided a wonderful view of the hotel and pool. Cabanas look great but cost a LOT so if you can grab an alcove, do it.

The people that work here are as bad as it gets even in Los Angeles. You'd have to try hard to find people with less character and sincerity in the city. The renovations took away any warmth and the place is just all around cold and miserable. Anti social to the extreme.

This is not a 5 start hotel in terms of quality, amenities, food or services. Location, maybe... It seems that the hotel is more geared towards a business traveler or hosting a convention, rather than a luxurious experience. Bathroom in our room was in terrible shape - grout missing, mold in corners of the shower, carpet in the room was dirty and looked awful, stains on lamp shade etc. Furnishings were of poor quality and seemed like they will not last long. Four Seasons may have repapered the rooms but did nothing to dated bathrooms which are starting to literally fall apart. Breakfast was just ok, with limited choices and exorbitant prices. We booked through AmEx Fine Hotels and resorts and found out, upon check in, that the offered breakfast for 2 is a mere $90 credit per room. With exorbitant prices ($40 for an egg white frittata) it did't cover much. We ended up going toThe Peninsula for breakfast - more choices, better quality of food and way less $$, also unbeatable service and courtyard setting. Overall this was a hugely disappointing stay so that we ended up cutting our trip short. It's sad to see such legendary property so mismanaged.