The Peninsula Beverly Hills

The high tea service at the Peninsula’s Living Room is the best in town. We continue to go back and the quality and service are always at the highest level. Edwin, our server, was welcoming, friendly and knowledgeable about all the offerings. The tea sandwiches and sweets were out of this world. The Holiday decorations also made it a very special experience. I highly recommend it!

“I have much to say, but I will keep it brief and to the point. If you are Black and not a celebrity, this is one of the worst places to spend your money. As a real estate agent who lives just two minutes away, I attend many events in the area and often stopped by this hotel’s bar for drinks or dinner after work. Unfortunately, my experience was overshadowed by the behavior of a specific female manager at the bar downstairs close to the check in area. From the very first time I encountered her, she was rude and unwelcoming. While I initially tried to ignore her demeanor, it eventually became impossible to overlook. On one occasion, her behavior crossed the line, and I began to notice a consistent pattern of different treatment toward people of color. This establishment was once one of my favorite places, but it quickly became one I can no longer support because of this individual’s actions. As the bar manager, she is present frequently, making it difficult to avoid this issue. I have since chosen to take my business—and my clients—to other venues like the Waldorf Astoria, where we feel respected and appreciated. I have a photo of the manager in question and will share it to raise awareness about this unacceptable behavior.”

The PBH is the epitome of elegance, opulence and refinement. It sets the standard for hospitality in all respects. I have never experienced a hotel where every single employee that I interacted with was pleasant, hard-working and loved their job. The GM has certainly created a culture of hospitality and personal engagement. The GM sent a personal welcome to the room (something that does not happen as often anymore with hotels). Valet parking was a breeze as well as check-in. The room was well-appointed, up-to-date with electronic and internet connections as well as very quiet. The bed was most comfortable and one of the pillowcases has my monogram embroidered on it. No request was too small and each question was answered knowledgeably and with a courteous smile. Housekeeping and turndown were impeccable. Breakfasts were a highlight. The PBH offers something for everyone's taste buds. I tried both the Belvedere and the Roof Top Garden. The menu is virtually the same and the open air of the roof top made that my go to place. The pool was never over-crowded and yet the staff went above and beyond to insure comfort and pool-side service. The lobby lounge was filled everyday with people enjoying afternoon tea (they have a harpist who played Christmas music). The bar and lounge were always full and the dessert they offered at night was decadent. The area is walkable to Rodeo Drive, the Beverly Hills Sign and access by car to the sights was a breeze. No other place in Los Angeles compares to the PBH. Once you spend even a night, you will not want to stay anywhere else.

If I could give this hotel six stars, I would! The attention to detail was mind-blowing - from the perfectly pressed linens to the meticulously curated local art adorning the walls. The concierge was a fountain of knowledge, guiding us to hidden gems we would have never discovered on our own. The rooftop bar offered craft cocktails that were works of art in themselves, compleThis establishment truly understands luxury is in the details. The staff demonstrates exceptional emotional intelligence in their interactions. The rooms are perfectly appointed with everything you might need, and the housekeeping is meticulous. The property's common areas are inviting and well-maintained, creating perfect spaces for both work and relaxation. The concierge servmented by a view that made us feel on top of the world. This wasn't just a stay; it was an experience we'll treasur

What stood out most was the warmth of the staff - genuine smiles and a willingness to go above and beyond. The public spaces were meticulously maintained, and the overall atmosphere exuded tranquility. I particularly appreciated the blend of modern amenities with classic hospitality touches. It felt like a home away from home, just with much better service.