The Peninsula Beverly Hills

This hotel has next level luxury and thoughtfulness. Every team member there is so focused and aware of doing every little thing right to make you feel happy and comfortable. They do little things that are so cool, for example if you ask a team member where something is, they will literally walk you to wherever you wanted to go. It doesn’t matter if they are busy, they will stop what they are doing and help you. The other thing that blew me away is that my son is 3 months old and having his first ever hotel stay. I told the front desk that this was a special experience for my family being the first time my son has stayed in a hotel. The front desk team member, Marcelo, asked me for my sons name and how to spell it, he ended up having a gift sent to our room with a little stuffed animal with my sons name embroidered on the gift. I have never seen something like that, I am so impressed with this hotel. I am so thankful and grateful to stay here.

I’ve stayed at this hotel many times and it never fails to impress. The staff are friendly, well informed and helpful and the hotel is clean and organised but the reason I return is the rooms. They are spacious, light and cozy. The beds are incredibly comfortable and fluffy. The bathrooms are well appointed and everything is well looked after. The rooftop pool and restaurant is a highlight. The spa is good too.

The high tea service at the Peninsula’s Living Room is the best in town. We continue to go back and the quality and service are always at the highest level. Edwin, our server, was welcoming, friendly and knowledgeable about all the offerings. The tea sandwiches and sweets were out of this world. The Holiday decorations also made it a very special experience. I highly recommend it!

“I have much to say, but I will keep it brief and to the point. If you are Black and not a celebrity, this is one of the worst places to spend your money. As a real estate agent who lives just two minutes away, I attend many events in the area and often stopped by this hotel’s bar for drinks or dinner after work. Unfortunately, my experience was overshadowed by the behavior of a specific female manager at the bar downstairs close to the check in area. From the very first time I encountered her, she was rude and unwelcoming. While I initially tried to ignore her demeanor, it eventually became impossible to overlook. On one occasion, her behavior crossed the line, and I began to notice a consistent pattern of different treatment toward people of color. This establishment was once one of my favorite places, but it quickly became one I can no longer support because of this individual’s actions. As the bar manager, she is present frequently, making it difficult to avoid this issue. I have since chosen to take my business—and my clients—to other venues like the Waldorf Astoria, where we feel respected and appreciated. I have a photo of the manager in question and will share it to raise awareness about this unacceptable behavior.”

The PBH is the epitome of elegance, opulence and refinement. It sets the standard for hospitality in all respects. I have never experienced a hotel where every single employee that I interacted with was pleasant, hard-working and loved their job. The GM has certainly created a culture of hospitality and personal engagement. The GM sent a personal welcome to the room (something that does not happen as often anymore with hotels). Valet parking was a breeze as well as check-in. The room was well-appointed, up-to-date with electronic and internet connections as well as very quiet. The bed was most comfortable and one of the pillowcases has my monogram embroidered on it. No request was too small and each question was answered knowledgeably and with a courteous smile. Housekeeping and turndown were impeccable. Breakfasts were a highlight. The PBH offers something for everyone's taste buds. I tried both the Belvedere and the Roof Top Garden. The menu is virtually the same and the open air of the roof top made that my go to place. The pool was never over-crowded and yet the staff went above and beyond to insure comfort and pool-side service. The lobby lounge was filled everyday with people enjoying afternoon tea (they have a harpist who played Christmas music). The bar and lounge were always full and the dessert they offered at night was decadent. The area is walkable to Rodeo Drive, the Beverly Hills Sign and access by car to the sights was a breeze. No other place in Los Angeles compares to the PBH. Once you spend even a night, you will not want to stay anywhere else.