SLS Hotel, a Luxury Collection Hotel, Beverly Hills

I have stayed at the SLS for the past 15 years on many frequent business trips to Los Angeles. It is no longer a 4-5 star hotel. Reasons: 1) no signature restaurant (Jose Andres left years ago and space still remains vacant; 2) SLS has eliminated turndown service; 3) rooms only cleaned every 3rd day unless you place a small card (that is many times placed in a closed hotel notebook) on the bed; 3) In-room dining ends at 10pm, thereafter only "7-11" convenience store type food boxes available for purchase but must be picked up in a bag at the front desk; 4) reduced front desk staffing results in long lines at check-in and check-out. The breakfast restaurant eliminated the buffet and transitioned to a limited higher priced menu with few servers. Nice staff but extensive cost cutting (except for room rates which have significantly increased) in both room amenities and food and food/beverage has negatively impacted this hotel which is trading off its name and former reputation but no longer delivers in room quality, amenities and food/beverage. Appropriate hotel if you are a tourist going to Disneyland or Universal Studios but stay away if you are seeking what was previously a 5 star hotel -- those days are gone at this hotel

Everything but 5* hotel and experience. It’s nice 3* hotel. Old and very ugly lobby,worn corridors, average rooms without mini bar…you don’t even get a bottle of water in the room. Service is ok but overall impression is that it’s far far away from Luxury collection hotels.

Feedback on My Stay at SLS Marriott Dear SLS Marriott Team, I wanted to share my experience and express my disappointment with my recent stay. Firstly, please pay more attention to room standards. The alarm clock in my room had not been checked and went off at 7:11 AM, likely set by the previous guest. This was an unpleasant way to start the day. Additionally, when I reached out to provide feedback, the response I received was not very attentive, which added to my frustration. Given these quality issues, I would not consider staying at this hotel .

LA Vibes….What a wonderful experience. Room was amazing, Gym was great with great equipment. The rooftop pool bar watching the sun set every evening was so special. The food was delicious! We were there for 5 nights and I have to say that the staff were so friendly and looked after us. Rocky, Erica and Natalia were our people and made us feel special and couldn’t do enough. We’ve stayed at SLS hotels before but this was the best! Cool, intimate and beautiful. Love you SLS BH ❤️ We will see you next year! Xxx

Very good experience, especially with the concierge and housekeeping😀 The room was very pleasant, And we loved the pool upstairs. 🏊 A couple of times we needed housekeeping: They went out of their way to accommodate our needs. Quickly. ⭐️⭐️⭐️⭐️⭐️ For example, the coffee maker had jammed, and the maintenance guy showed up within five minutes to fix it. My neck didn't like the very large bed pillows, and they brought us four nice softer down pillows, which worked very well for the additional nights. And then Ms. Brittany at the concierge! What a great lady! 👏⭐️⭐️⭐️⭐️⭐️ She accommodated any of our needs. I highly recommend her. We will definitely stay here again.