Waldorf Astoria Beverly Hills

Plenty of other options in Beverly Hills, take one of them, you’ll be glad you did. This place has no business having the Waldorf name attached to it, except the pricing. The food options are horrible. The housekeeping is minimal. The room service is the worst I've ever experienced. Day 1 room service: I received a completely different order than what I placed. Upon delivery, I was told that was their “interpretation” of what I ordered? ROFL what? It was a completely different food item. Day 2 room service: Never came. It was ordered and CONFIRMED through the app the night before. I called down they had no idea what they were doing. After placing the order with 3 different people, it finally came. It came cold and undercooked. Yet, I was still charged for both days. Had to call to get housekeeping several times to come. 1 dining option in the hotel. Unless you want to sit on the roof in December and freeze, you’re out of luck. Waited until the last possible second to check us in. Claimed no rooms ready, even though the hotel was at 30% capacity. Asked for someone from Management to contact us twice already, no response. If you look at some of the other recent reviews, nobody has bothered to respond to any of them either. Even a Holiday Inn property responds to customers. Not even the canned “we’re sorry, like to have you back” ridiculous response you see all the time. Stay FAR AWAY from this property. Its a disaster and a rip off!

Flashing light in eyes. Management did nothing to remedy. Asked for an additional $800 so I could get proper sleep despite being a member and paying over 60k worth of hotel stays at the property. Both people helping me had an Attitude and did not care about guests well-being.

My new fiance and I visited just before the new year to celebrate our recent engagement, a promotion, and our anniversary. We could not have been more pleased with our celebration and the care that was taken by the Waldorf staff to mark the special occasions. We wanted a stunning backdrop to take pictures for the announcement and the hotel did not disappoint. From the pool deck, the restaurant, and beautiful amenity in the room, we were blown away. Thank you!

The staff, al from valet to concierge, to check in, to housekeeping were all top notch. This is one place yu must stay at in your lifetime. The onsite restaurant was great, decent wine selection and friendly sommelier as well. Food was priced well and was deleicious.

This place understands the art of hospitality. The restaurant serves some of the most delectable dishes I've tasted in a hotel, and the bar staff mix cocktails that are simply extraordinary. The common areas invite you to linger and relax, while the rooms offer a perfect sanctuary after a busy day. The little touches, like the turndown service and personalized welcome note,