Waldorf Astoria Beverly Hills

The staff, al from valet to concierge, to check in, to housekeeping were all top notch. This is one place yu must stay at in your lifetime. The onsite restaurant was great, decent wine selection and friendly sommelier as well. Food was priced well and was deleicious.

This place understands the art of hospitality. The restaurant serves some of the most delectable dishes I've tasted in a hotel, and the bar staff mix cocktails that are simply extraordinary. The common areas invite you to linger and relax, while the rooms offer a perfect sanctuary after a busy day. The little touches, like the turndown service and personalized welcome note,

We recently stayed at Waldorf on a Friday night. We had exceptional service, a terrific breakfast and a very comfortable room overlooking the the Santa Monica Mountains. Jen at the front desk shared some valuable advice and was kind of enough to recognize my status and gave us a lovely upgrade. The room was spacious and the terrace was quite large and it was very enjoyable sitting there and admiring the view.

The serene atmosphere hit me the moment I walked in - a perfect escape from the busy world outside. Every staff member I encountered seemed genuinely passionate about creating a memorable experience. The attention to cleanliness was outstanding, and the little touches throughout the property made it feel special without being pretentious. The evening turndown service with lo

Here’s a version that keeps it direct and blunt: This hotel has gone completely downhill. I’ve stayed here nearly 100 times over the years, and the new management is a disgrace to what was once a reliable, luxury experience. Here’s a rundown of how bad it’s gotten: 1. They forgot to clean our room, and I had to call three times just to get it serviced. I had to leave the room most of the day waiting for them. 2. When my wife arrived, they left all of our luggage unattended outside for three hours. Then they couldn’t find her belongings and didn’t answer any calls, so she had to find the luggage herself and haul it to the room on her own. This is supposed to be a high-end hotel, not a no-service zone. 3. Our key card stopped working along with the elevators. I had to go up and down multiple times just to get access to my room. I messaged the concierge for help, and they ignored it. 4. Phones didn’t work, so any simple request required physically walking to the concierge who wasn’t at the desk. 5. Even the concierge required several calls and messages to respond at all. 6. This barely scratches the surface. At no point we we not severely dissatisfied with our stay here. 7. The venues were all dead. The rooftop was ghosts and the downstairs restaurant was empty and creepy. For thousands of dollars a night, we ended up more stressed than when we arrived. I would not recommend staying here to anyone looking for a true five-star experience. You’re better off at the Peninsula, Beverly Hills Hotel, Hotel Bel Air, or the Maybourne—places that actually care about their guests and train their employees properly. Waldorf Astoria is a glorified motel now. A complete joke. Waldorf Astoria has become a joke. Where’s the accountability?