Hyatt Regency Birmingham

We stayed at Hyatt Regency for New Years eve 2024 - hotel was busy and there were quite long queues for checkin. We had booked a regency suite which looked very good online and also came with club access - this is normally open all day with drinks reception in the evening and breakfast in the morning. When we checked in we were told the club lounge would not be open and that breakfast had been stopped in the club lounge for some time - this was dissapointing. Hotel is in a great location and the team looking after us were very good. The room was on a lower level than expected - the view was still not bad though. Room was not bad, but not what was quite shown on the website when booking and I would not call it a suite. It was perfectly fine but as it was called the Regency Suite (there are a couple of better suites but they were not available) it was not quite as special as expected. We didnt have food in the hotel so can not comment, we did have a look and it looked good so we will try it in the future. Great location and under normal circumstances it would have been a great stay, but as it was s special occasion we were a but underwhelmed.

Perfect service from the nice and kind staff, room was clean and tidy. The view was fabulous on the canal side. The location of the hotel was near the city centre and easy to walk to the shopping centre and other attractions. Very recommended for a family.

Not a bad price, nice staff, decent pool and sauna etc, really good location and the rooms are nice with comfortable beds and decent toiletries. A coffee machine would be a nice upgrade though. However, £28 for breakfast and £27 for 24 hours parking is a bit ridiculous.

We didnt go!!! We booked through booking.com which advertised it was pet friendly.It isnt! The cost of taking 2 small Scottish Terriers was greater than the room rate!! How can that be pet friendly? The hotel states weight limits, our 2 are less than 20 k together!! As the booking was without cancellation free we are cancelling our trip. We have stayed in lots of high class hotels thank goodness we are not going there!!

Booked a night for our wedding Anniversary absolutely disappointed would not recommend poor customer service over priced and dated facilities very poor please book else where been trying to get i touch with management no response perfetic