Cloister at The Boca Raton

The Boca Raton was a really disappointing experience. We escaped Hurricane Milton and The Boca Raton was the only hotel with rooms. For close to $600 we were in a minuscule "cloisters" room. (the 100 year old original hotel facility). Mattress felt like it had not been replaced since before Covid. No USB or USB-C outlets. Listed at 380 sf. Not sure the faux balcony wasn't included. Parking: $58/day. Total abuse with pricing. Rate, as explained in hand-out upon arrival, included "daily breakfast for two - $60 per person" AND a $100 "Experience Credit" which we were told could be used in restaurants or room service. On check-out we were afforded one $100 credit. We showed the hand-out to the desk person. His response was that the hand-out needs to be rewritten. He finally recognized both "credits" but only after we were expressing anger. The Boca Raton is both a hotel and a club. The club members (locals) and their kids populate the lobbies and restaurants. In a rather undisciplined world, the parents have their cocktails and the kids run wild through the lobby and restaurants unrestrained screaming in joy as they play. If this is what you want: enjoy! Otherwise, book elsewhere.

I’ve stayed at the Boca Raton multiple times and always had wonderful experiences. However, during my most recent stay in early October, I booked through Agoda instead of directly with the hotel, and that led to some confusion regarding the resort fees. The booking stated ‘taxes and fees included,’ so I assumed the resort fee was covered. When I checked in, the front desk couldn’t confirm whether the resort fee was included, which seemed odd, but I didn’t press further. After my stay, I was billed for two nights of resort fees. When I reached out to the billing department, it took several calls to get a response, and when I finally spoke with someone, I found the interaction dismissive and unhelpful. I was told that it was an issue between Agoda and the hotel and that I’d need to resolve it myself by contacting Agoda. I explained that I didn’t understand why the lack of communication between the hotel and third-party platforms like Agoda or Expedia should become my problem. It seems unreasonable for the customer to be the one chasing down a refund when there’s clearly a miscommunication between the hotel and the booking platforms. The issue wasn’t about the money—it was more about feeling like I was being slighted and, frankly, cheated out of something I wasn’t informed about up front. The conversation ended with the representative saying she would speak to the front desk, which didn’t address the real issue of unclear communication about the resort fees in the booking process. This soured my experience with what is otherwise a lovely hotel. I would appreciate it if someone could contact me who can actually help resolve this.

Boca raton is a really nice stay. If u are looking some were too go you should go too boca raton. The hotel was really nice and clean the Maids come to clean your room everyday. Breakfast is really nice and dinner there is a lot of choices to go. And the last but not least the pool. It is so nice can wrap your own Cabana with a TV in it and the couch and like if you free food a really nice there's a pirate for toddlers if you have little ones and now the Waterside one is closed and one open they are both really fun at night time I don't hear anything I saw a review that said I heard a lot of noise at night people snoring next door but I didn't hear anything at all it a nice stay if you go have a good time

Stayed in the Tower pretty good slept well provide snacks and water cleaned room once a day made bed and provides clean towels once a day.The pool was clean but the towels had stains and the pool chairs were HORRIBLE I got my finger jammed and almost broke it because the chairs don’t even stay up even with 1 touch.The restaurants were good there was this one Italian restaurant that was delicious but all the restaurants were so much money because we had 5+ people to pay for.Also by the pool people come around and make you buy drinks and food.Lots of things are overpriced,so if you come here I will just tell you to bring your money.

I spent four horrible nights at this resort. The first two nights, I shared a wall with a couple in the room next door. I was able to hear EVERYTHING from their conversations to their phones receiving a text to a fight they had. After the second night, I asked to be moved and was very specific about why and yet I was moved to a room that was directly above the valet / hotel entrance and across from the ice machine. Cars and motorcycles coming and going ALL night, and the last night there was apparently a party outside. It is astounding to me the lack of privacy or sufficient soundproofing at this hotel. Did not sleep for any of the four nights and could not wait to check out. I was advised that a manager would contact me when I checked out, no one has. Avoid at all costs.