Yacht Club at The Boca Raton

Stayed for 3 nights in the Yacht Club section and all I can say is how spectacular this hotel is. I have travelled a lot and this could be the most friendly well trained staff I have encountered in the USA. Grounds and food venues are lovely. Plenty of room to get away from other people if you choose. The included breakfast at the Flybridge was awesome and Carmen who is the hostess went above and beyond. I look forward to seeing her when I visit again. The boat ride to the beach club is short but scenic and the beach setup is perfect. One of the most unexpected surprises is that this is a no tipping resort. This really made life easy. No one had their hand out from the valets to the bellhops to the pool people. This truly is a 5 star resort!

This resort is absolutely stunning! Every inch of this resort is impeccable. Every time we turned a corner, we were completely blown away by whatever we saw: Ambiance 5/5: The resort is so serene. It is almost shocking that so many families visit this resort because it is consistently peaceful. You would expect it to be noisy with screaming kids, but somehow it isn't! Every view is stunning, and every pool is immaculate. The beach is beautiful, and the hotel makes sure to take advantage of the fabulous ocean views. Even areas not overlooking the ocean are stunning. Beautiful trees, carefully designed lights, there is so much thought put into this resort. Food 5/5: The resort really shines when it comes to food. There are SO many restaurants, and each one we tried was phenomenal. We really never had a single bad meal. We honestly never even had a single good meal, we only had phenomenal meals. Not only was the food excellent, but every restaurant was beautiful as well! The food was truly fantastic, and I love that we didn't even try them all! Room 4/5: We stayed in the Cloisters. The room was spacious and well appointed. It was spotless, and the bed was very comfortable. We found the following minor issues: there was nowhere near enough light. The entire room had a single lamp. They really need to invest in more lighting. Another minor issue was slight noise from outside and poor views from the room. Service: Every single time we interacted with an employee, we were impressed. The service at the pools, beach, restaurants, and front desk was phenomenal. They went above and beyond to make us feel pampered. They also treated my 9 month old with absolute respect. Any request we had, no matter how ridiculous, was met. We sometimes had more difficult requests regarding our baby (moving tables in a way to fit her better or bringing her food out a bit faster since she can't wait), and not once were we made to feel like we were being difficult. We are already looking to book our next trip for later this year, we cannot wait to come back!

We have been coming here for 13 years and everything is always great. This trip was the same but the chair situation at the pool was not okay. Katrina at the pool was so terrible and rude. While I understand the hotel was sold out and you cannot reserve several chairs at once, her approach was not acceptable. She was following people around demanding she saw their entire family before reserving chairs. The way she was speaking to the guests who have all paid well over 1,000 dollars a night was again not appropriate. If a chair policy needs to be put in place that should be put in writing prior to arrival.

Unfortunately got a room (room 294) at the Cloister near the event space. Every night cleanup and breakdown of the events went until 2:30 am. Men working, trucks beeping - a real nightmare. When I called the front desk they couldn't do anything. So bad!!!

This is a review of the SPA only. The hotel was lovely and very well run and put together. Every employee was very courteous. The spa was a 5 star rated spa so I had high hopes. The spa facility itself was beautiful — here is where it lacked. I was staying at the hotel for 4 days. It was a rainy day and so I thought I would visit the spa jacuzzi. When I inquired at the spa desk I was asked what part of the hotel I was staying in and when I answered the desk clerk informed me that there was an outside pool for me to use. It was very personally degrading! I then decided to book a facial for the following day. Upon arrival to the spa I was seated and asked to wait for check in to be brought inside the locker room I waited and waited and finally after several guests who arrived after me I asked if I could go Inside as well. I was added to the group. Dropped off in the locker room with no tour no explanation and no direction of where anything was. I found my way around and had to ask Two employees during my time were to go for my facial. It sure would have been nice to have a small tour or direction. It’s a very large complicated area. My facial technician was very nice. My facial was average at best. The was no steaming. No Aroma therapy. … no scrub? Felt like she just put a few things on my face and wiped them off … disappointed for a 5 star spa and the price ….