The Sagamore Resort

If you want a resort with top notch service, very family friendly that’s surrounded by the beautiful outdoors then this is the place for you. Movie night in the rec room with the kids was a lovely experience. They even made us popcorn. The suites on the second floor were beautiful and very comfortable. At nighttime they had a nice bonfire where we could make s’mores. Everyone, from the valet, reception to room service were absolutely wonderful to us and so kind to our children. We will definitely come again soon!

If you're looking for a relaxing getaway this is not the place. Way to many children. I suppose it was because it was winter break. I can't imagine how awful it would be in the summer. Overall the resort was beautiful. It has a first class fitness center and a nice warming pool outside. The restaurants were average and overpriced. If you are looking for a good restaurant with a view I would suggest the Blue Water Manor. Not to far from the resort. I don't think I would go back. Just way too many unsupervised kids and the parents just drinking and leaving their trash for the employees to clean up.

Unfortunately relatively subpar considering the cost and the fact that it is a 4 star resort. Some cons from our trip: we stayed in one of the off property buildings with a kitchen etc. the upstairs was very pretty, however the two floors had a significant temperature difference. With the thermostat set to 70 it was cold downstairs overnight while upstairs was sweltering. We couldn’t figure out how to get it more even and the resort was booked out so no way to switch rooms. The pull out couch downstairs was also one of the worst pull outs I’ve ever used, you literally sank in the middle of the bed which was as soft as the ice outside. Housekeeping did not come the first day even though we were out of the room from 9am to 330 pm, I guess our room was going to be one of the last to be cleaned. We tried the burger restaurant our first night and waited over a half hour for drinks and an hour for food. No apology from the staff, no attempt to comp drinks. We had to listen to our kids crying about how hungry they were. It was snowing outside but it certainly wasn’t the storm of the century and upstate Ny should be more than equipped to deal with this sort of snow particularly during a school break week where people will be traveling. Our room was also charged for over $200 at 2 separate on site restaurants one of which you needed a reservation for so you would think that mistake wouldn’t be made considering we didn’t eat there during our stay, also the receipt was filled out with crayon and clearly written by a child with drawings on it (or a smiley face, couldn’t tell). Recreation center is underwhelming, week activities also underwhelming. Only pro is the outdoor pool. Probably wouldn’t not come back or recommend. This place I’m sure was beautiful when it was build, many renovations that are needed haven’t taken place. Not worth the price tag.

Last straw - we have been here several times for New Years and this will be the last. Every year it has gotten progressively worse as the price has increased. It honestly feels like they are trying to (1) maximize the bottom line and (2) sell it from Opal. For example, they split the NYE party into 2 sections - 13 and under and 13 and over. While this divides generations and is super inconvenient we had an open mind and went to the under 13 party. Everything was super cheap - they has Costco chex mix and wouldn’t even start the popcorn machine. Also there was a band in the past. Now it was an iPhone- not even a DJ - there was literally a playlist that couldn’t be changed. It was very disheartening. Also we ordered a bunch of pizzas and gave them tons of warning. And it was quite expensive. All the pizzas came extremely undercooked. Very basic stuff. I feel sad to say we were very short changed. Something has really changed here!

Stunning views with impressive amenities. 3 restaurants with the Italian being the best. But a reservation is hard to get on weekend. Thus we had to eat in basement bar. Great staff and good burgers. Overall property is beautiful but most was closed in December. ALERT: This is a family property. Children are everywhere and consume most of the common areas (pool, lobby, restaurant lounges, etc). Be prepared for loud and active environment. We paid for an upgraded lake view (209) and it delivered, But rooms are dated and not worth the $700 per night we paid !