Hyatt Regency Coconut Point Resort and Spa

Nice property, but it can't really handle a full capacity weekend. Not enough pool loungers, no availability at the restaurants, long waits for breakfast at the one restaurant serving it, and the main issue is that there is no beach that you can just go to. It requires booking a short ferry trip, and there are not enough spots available. We couldn't visit the beach during the entire stay.

The resort was beautiful and had so many activities for kids. It was very busy due to school vacation. The staff were all very nice. Jen at the Corkscrew was awesome during an extremely busy time. The food was great at the Corkscrew, Tanglewood and Coolbeans. The rooms were very clean and beautiful. The views were great. There was several pool areas that accommodate everyone adults only, family and kid's. The private beach was beautiful.

The hotel is amazing. The first thing we noticed was how friendly all the staff was. The place was immaculate. The breakfast was extensive and delicious. For us as a family, 2 adults and 1 child, it was going to cost us around $70 total though luckily we had free breakfasts. Place is super family friendly. Lots of yard games. There's a putting green. A free ferry to a private beach with chairs and umbrellas already there, free of charge. There are usually restaurants also on the beach but they were being renovated because of the past hurricane so they weren't open. There are a couple of bars open at night that are fun but its usually pretty calm. Nothing too wild. Pools are amazing. Kid pool is great. They also have a lazy river and lots of slides. Also an adults pool. Lots of chairs around all the pools so we never had an issue getting chairs. We're thinking of going back next year

Wonderful staff, beautiful and clean hotel in a relaxing area. Had a great experience while traveling for business, and would stay here with kids and family as well. Good dining options with plenty of activities for kids. Hotel grounds are tucked away from noise and traffic.

We had trouble checking in. A check in at 4pm is already late by general hotel standards. We asked to check in at 3.50 and were told it would be 10 minutes. The check in clerk said she’d call over when ready. She didn’t. At 4.00 the queue was deep so it wasn’t until 4.15 until we got our keys. Why have only 2 clerks on? There were 4 earlier when nothing was happening. There are 6 hours between check out and check in and I would have thought that was enough. When we arrived in the room the floor was still wet. See picture. There were no signs warning of a slip hazard. The dishwasher was still running. All the signs of a rushed job were evident. The rooms were well equipped but there was no ice bucket. The kettle was not electric and appeared rusty inside. The tumble dryer had someone’s clothes left in it. The management came to collect these during day 2 of our stay. Not great. We arrived the day after the clocks had gone forward by one hour. In the hot tub area and steam and sauna rooms the clocks had still not been moved forward by the time we left. The steam room was closed. This was signified by a sign that made me laugh out loud. It said something like “we are working hard to improve your vacation experience”. It should have said “we are working hard to deliver the service we committed to deliver to you via our advertising”. Having said all that I couldn’t see any work going on, let alone hard work. The outside area was a bit scruffy in the morning. Last nights drinks were still out in the pool areas as well as the odd discarded towel. We were given a one hour late check out for no charge and with no fuss on our last morning, so that was good. Drinks were reasonable, especially during the daily happy hour. However for the what this resort costs it simply doesn’t provide sufficient quality and facilities to deliver value for money. Not recommended.