Conrad Bora Bora Nui

We loved every second of our time here! Food: 10/10. Staff: 10/10. Property: 100/100. My husband and I celebrated our 10th anniversary here, and I have never felt so relaxed and captivated by such breathtaking beauty. The colors, the scenery—everything felt like a dream. From biking to the fantastic gym to sunset runs, we were able to maintain our active lifestyle while indulging in the incredible food this restaurant offers. It was the perfect balance of adventure and relaxation. An unforgettable experience—we can’t wait to return!

Edited: The reservations manager has been in touch by phone and email and they are sincerely apologetic and are trying to make it up to me with guaranteed room upgrades for a trip in Feb 2026. We have accepted their offer and will give them another try next year. Original: An absolute disaster. I booked the Royal Overwater Villa nine months ago for my wife’s 60th birthday for 12 nights and two weeks before arrival they email me saying “sorry, because of construction we can’t honor your reservation, let us know if you would like to rebook for another date”. Don’t believe them when they say “minimal impact from construction” as they can’t honor 9 month advance reservations from a Hilton Diamond member. I have round trip flights to Bora Bora, spa appointments, restaurant reservations, catamaran rentals, and no hotel. Other hotels are sold out or charging double what I could have booked them for a couple of months ago. Oh, and when I emailed them back I got “out of office, on vacation” messages from the manager and assistant manager who were CCed. Hope they vacationed with Marriott, so they could get their reservations honored.

We were very excited to try this property and unfortunately it was a huge let down. I'll start with the positives: The property is gorgeous (as expected since it's Bora Bora), there's no beating the location. Food was good and reasonably priced for where you're at. Don't get me wrong, it's still expensive but we were expecting Maldives price (we've stayed there 3 times at the Conrad and WA), but it wasn't as bad. Now the issues we had were mostly minor but they added up and should never have occurred at a 5-star resort. 1) Several issues with our room (A/C, electrical, and bathroom issues. We were moved into another room only on day 3 of our stay) 2) Concierge dropped the ball several times on requests. Our assigned concierge rep was present only day 1 and then disappeared and never heard from again. 3) We were made aware of room renovations going on at resort prior to stay but not of closures (tennis court was closed, chapel was closed, running/walking track was partially blocked off) In addition to heavy machinery being heard throughout the resort, definitely not what you want on your vacation. 4) Service at main French restaurant was mediocre at best. Unfortunately it seems to be a training issue and I don't fault the workers (Chinese restaurant is closed as well for renovations, so your options are limited, especially since not all locations are open every day). 5) Several other minor issues like being told conflicting happy hour times, slow in room tv menu/system with some out dated information, wifi dead spots around the resort, etc. Any one of these issues aren't necessarily deal breakers however when staying at a resort of this caliber and price range, it's all unacceptable. I reached out through email a week ago to the general manager and honors team to share my experience and concerns and expected at the very least a generic apology but got no response at all. The good news is that most of these issues can be resolved easily but from what I experienced, either management/staff are undertrained or just don't seem bothered. I'm hoping it's just the former but either way, it needs to be addressed.

Wonderful, bucket list trip to the Conrad Bora Bora Nui. Everything about our trip (which was booked with Hilton points) was flawless. About a week before we traveled, we received an email from the concierge asking about our travel times and the information I sent was confirmed. We were met upon our arrival at the Bora Bora Airport by a friendly staff person who handled our luggage and got us settled on the boat. We arrived early in the morning (8:30 a.m.) and luckily, our room was ready. We are Diamond members, but no upgrade was available. Can’t really complain because we paid no cash for the room (6 nights) and it was large, luxurious and comfortable (we later moved to an upgraded villa which was lovely but not an overwater bungalow). It was raining a little bit, so we decided to explore the property. We went up to the spa and to check out the lookout over the back of the property to the Mountain. A lovely staff member on a golf cart stopped and showed us some beautiful viewpoints and took our photos and introduced himself as Roger, the General Manager. I don’t think I’ve ever met such a kind of generous General Manager before. We booked spa appointments and came back the next day to enjoy a couples massage, outside on a viewpoint overlooking the water. The massages were excellent and we were in heaven with the warm breeze blowing as we relaxed. We attended the morning snorkeling briefing with Lucille and she told us about the reef they are restoring right at the resort and showed us the fish we would see and recommended snorkeling right off the resort’s beach. I would recommend this to anyone as it really helps guide your approach to snorkeling. The overwater bungalows on the east (?) side of the resort are closed for renovations. We were not bothered at all by the construction because it is isolated to one side of the resort. The Hilton Honors beach is not open, but there were always just a few people at the beach and we had our choice of places to Stay. Shout out to Oliviere who was always helpful and went out of his way to make us comfortable. We also spent time at the beach bar and the cocktails were tasty (and expensive). Ura, especially, was always friendly and attentive. The food, as noted in other reviews, while perfectly fine, is probably the weakest part of the resort and very expensive. As the week went on, we learned what and what not to order (the fish, we found out is all local, and definitely the standout). The breakfast is definitely the best meal, and as Diamond members, we had the extensive buffet and menu for free. We booked two different activities, the Manta Ray snorkel with Virgine of the Manta Trust. What a wonderful experience, snorkeling/swimming with the majestic creatures. The other activity we did was the sunset boat tour and dinner at St James in town. That one, I’d definitely recommend you skip as it was underwhelming. I liked seeing all of Bora Bora and boating past the different resorts but it’s a basic boat that stops to pick people up at other resorts and they give you cans of beer or a glass of champagne and delivers you to the restaurant as the sun sets. The restaurant is mediocre and they only allow you a couple of choices because you are part of the package. Then, you have to wait about an hour after the meal for a taxi to take you to a boat home. Overall, our stay was amazing. They let us have a 4 p.m. checkout which was greatly appreciated. Highly recommend the Conrad Bora Bora Nui. We’ll be back!

I recently completed my third stay at the Conrad Bora Bora Nui Resort and Spa. We are both Hilton Honors Diamond members and are loyal to Hilton as our preferred brand for luxury travel. First, the positives, with some caveats: i. We love the layout of the resort, although we definitely prefer the location of and view from the resorts on the east side of the island. ii. The staff was great – universally kind and engaging. And the butler was more engaging than on our prior visits, although not nearly to the level of service as at St. Regis. iii. The food was good to very good (not great), and very expensive as expected. Breakfast buffet was stellar. iv. Upgraded to an OWB near the end of the pontoon near the presidential villas (note: heavy boat traffic in that area). Nice recognition of our Diamond status (only upon arrival) and of the special occasion that we were celebrating. v. The bikes were in much better condition than on our prior visits, although we would prefer that bikes be assigned to villas rather than the first come, first served free-for-all. Unfortunately, we had a number of significant issues with our stay. We were very disappointed upon our arrival to find that there was significant construction activity at the resort, including: i. Heavy excavating machinery trenching for utilities along most of the frontage of the resort, between the main (only) walking paths and the beach, all day every day of our stay. The construction was unavoidable, as every guest had to pass by the machinery, safety fencing, workers, materials and huge piles of sand and earth coming and going to every meal, activity, the pool, etc. This significantly detracted from the overall tropical/remote paradise vibe that the resort promises and that we were anticipating. ii. Workmen running a concrete mixer on a barge under the main dock and reception area, immediately in front of and in direct view of the main open-air restaurant building and swimming pool. Again, not what you want to endure while in paradise having breakfast or lounging by the pool. iii. The spa facility was closed for renovations (the “spa” was open, but only in a temporarily-converted resort room). Use of the spa was a material consideration for us to return to this resort for a special occasion. iv. One of the three restaurants (Banyan Tree – Chinese) was closed, leaving only the main restaurant ($$$$) and the beach/pool restaurant (same menu as lunch service) as options. Significant, given that the resort is on a private island and the only option for dining off-resort involves a punitive $100+ shuttle boat fee. v. Fully one-third of the resort, including a majority of the more desirable villas (all of the 100s section, with Otemanu views and pool villas), was completely closed, with ongoing work being done on villas in those areas as well. In addition, it appeared that most of the 200s villas were also unoccupied, as these were more near the construction excavation activity. This also caused the occupied portion of the resort to be more crowded and, presumably, eliminated the possibility of a late checkout. vi. We experienced an electrical outage in our villa one afternoon (although we don’t know whether it was construction-related). vii. There was a wider-spread water outage one afternoon that apparently was related to the construction (although no advance notice was given and no notice or explanation provided after). Perhaps most distressing about all of these construction-related issues is that we were not provided any affirmative warning in advance. Had we known the extent of these disruptions (again, all of which was magnified due to the nature and reputation of the property as being an isolated tropical ”escape” and destination), we very likely would have made alternative arrangements (in fact, we had already split our vacation with another 5-star Bora Bora resort, so it would have been easy to do accomplish). There was no mention of the construction and closures when we booked well in advance, as is necessary for this property and this destination in general. As this was our third stay here, we really had no need or expectation to monitor the resort website (even if there was anything posted in advance). And we had multiple email exchanges with the property prior to arrival, but the construction and closures were never mentioned. This renovation work clearly is a large undertaking, ongoing for 15 months, so there was ample time and opportunity to warn guests. It felt as if the staff was uncomfortably aware of the issues but tried to ignore or divert from it. These conditions and lack of notice is certainly not what we expected for a “5-star” Hilton resort at this price point. Secondly, we experienced a number of service issues unrelated to the construction, including: i. The air conditioning in our villa did not work for one of the nights. ii. A minor inconvenience, but there were repeated delays in filling requests to clean the room, re-stock in the evening (completely missed one night), etc. iii. We appreciate that we were upgraded to an overwater villa in a nice location (presumably due to the construction – because everyone was being upgraded to the 300s villas). However, the villa next door to ours apparently is the one assigned to travel influencers (there were 2-3 different influencers in that unit during our stay). Unfortunately, the resort permits influencers to fly drones off their villa deck. On two separate mornings there was a drone hovering a few feet from us right in front of our deck as we tried to enjoy the peace and serenity of the lagoon. A total invasion of privacy, but one that was clearly condoned (perhaps encouraged?) by the resort – because the influencers’ drone footage was re-posted on the resort’s social media sites each day. Unacceptable and inexcusable. iv. We were denied a late checkout, but were provided use of a dayroom for a few hours. Unfortunately, the air conditioning in the day room did not work (we asked for it to be fixed – to no avail). That effectively defeated the purpose of having a dayroom and made for a most unpleasant travel day. v. On its own it may not have been worthy of mention, but given everything else that we experienced it is worth noting that the overall physical condition of the resort and villas is sub-par for a top-dollar 5-star resort (hence the renovation work (?)). Lots of small deferred maintenance items, such as holes in curtains, worn out patio furniture, water-stained and bubbled finish on coffee table, hundreds of missing and broken paving tiles on the footpaths. vi. Honors points for our room charges did not post automatically (a known and ongoing issue with this property). We had to spend an inordinate amount of time sorting this out with Hilton after the fact. My sense is that this property views the loyalty program as a necessary evil and makes every effort to skirt the terms and conditions (e.g. gaming standard award availability) and treat members as second-class guests. Frankly, we were completely taken aback by the entire experience, particularly given that our previous two visits had been exceptional. We rightfully expected a 5-star, relaxing, luxury vacation. However, everything was off right from the beginning, and once you are committed to and have traveled to a location such as this one, there are no feasible options for alternative accommodations. It simply was a generally unacceptable and disappointing experience, certainly not what we have come to expect with Hilton’s luxury properties or from the Conrad Bora Bora Nui Resort itself. Some issues can be overlooked, but given the price point of this resort and that in large part you are paying for the experience, we did not receive fair value in return. All-in-all, a 4.5-star resort that I would rate in its current condition as a 3 out of 5. Except for the fact that, unbelievably, the resort’s management team categorically denied that any of the foregoing issues were material to our experience and enjoyment of the resort. An acknowledgment in the form of some meaningful compensation should have been volunteered for any one of a number of these issues, let alone the cumulative effect of all of them. Shameful and dishonest for a resort of this purported caliber. So much for “world-class hospitality”. Hence the 1 out of 5 rating for this review. Thankfully, Hilton Honors stepped up to assist in some measure. Travelers should adjust their expectations before booking the Conrad, at least until the scheduled construction is completed in June 2026. Or risk having a very subpar experience at a very steep price. Do not trust that the renovation work will have “minimum impact to daily operations”. We will not be returning to the Conrad until after that time, if at all.