Conrad Bora Bora Nui

So shocked upon arrival. Sensed problems while planning via email with Concierge. Wouldn’t hear back, didn’t answer questions, etc.Upon arrival the confusion continued at check in with multiple staff uncertain, etc about everything. We had requested a central location so I could easily get around following a knee surgery. But no, we were driven way out and needed to rely on a cart. The deck was unsafe…no railing down to deck and couldn’t access ocean. We checked out next morning. Not sure what is going on. Sorry to visit in its current state.

I emailed with the concierge a number of times prior to arriving in French Polynesia. I was assured that they we had a reservation for the shuttle to the hotel from the wharf in town and that the boat was always at a particular dock at that time and we would know which boat it was when we saw it (no description given). We didn't see the boat and asked several people there about it and they said that this is where it always docked. We finally found someone who actually knew how to get in touch with the hotel and they called for us and told us they would help us find the boat when it got there. The boat did not dock where we were told it would be. Because the hotel never tried to contact us, I would give them a zero for communication and customer service. We decided to have dinner at the sushi/bar. There were several sofas available with tables, but instead of trying to seat us at one of those, they insisted on seating us at a chair similar to a bean bag but worse. I told them I didn't think that would work and I wouldn't be able to get up from it. They insisted that was where we had to sit since the restaurant seating area was full at the time. We couldn't reach the table from those seats and I couldn't get up; a gentleman at the next table had to help both my husband and myself up. About that time a table opened up at the restaurant area. They just didn't consider their customers at all when seating us so I would give them a zero for their customer service. The person who checked us out all but yelled at me when I complained about the shuttle service. Again, not customer friendly in the least. The cleaning person showed up twice before checkout time to find out when we were going to leave because they wanted to get ready for the next customer. Again, a total lack of customer service. The only nice workers were the ones driving the carts. The hotel itself is gorgeous. We had a unit with a view of nothing but water and the island across from us. It was very nice.

My experience at the Conrad bora bora was subpar due to Almost constant construction noise during our stay. However, we connected with Maja from bora bora childcare through another moms recommend and she was AMAZING with our 18 month old daughter. We were able to leave our baby with her while my husband went diving and I enjoyed some of the resort facilities and she is truly incredible. My daughter is normally hesitant with strangers but she took to Maja immediately. She brought many toys and my daughter had the best time with her in our room, exploring the resort as well as painting at the kids club ( only allows kids over 4 to be left there with the staff). The resort has room for improvement but if you are on bora bora with young kiddos i HIGHLY recommend you contact Maja with bora bora childcare.

I tried to let it go but my experience at The Conrad Bora Bora is still haunting me. We stayed in an over the water bungalow for 11 days for our honeymoon and the resort was beautiful with friendly staff. I was in the perfect state of bliss when we arrived, rain and all, until it was abruptly ruined the next day when construction and chainsaws started on the bungalow 4 doors down and they didn't warn us or both of our travel agencies ahead of time. It was so loud we couldn't even talk to each other or hear our music and it was to last our entire trip. The construction workers carelessly dropped debris and cigarettes into the water which ended up in front of us. The Conrad was not able to upgrade us and they offered to move us instead, but we would have lost our sunset view and the calmer water. There were also even more cigarettes in the water over there when we were shown the other unit. The Director did everything he could to make it right and we appreciated it but unfortunately our trip got worse from there. The buffet was luke warm and wasn't getting properly replenished every day. My drink came long after my husband's for every breakfast, lunch, and dinner even though I was ordering simple glasses of wine or a $30 mimosa (2 ingredients). I don't care if my drink comes out after my husband's but it was waaaay after or sometimes not at all. I received my entree a fews times before my drink. There were inconsistencies with the food at the various restaurants on site whether if it was the taste or preparation. I will say the Polynesian Dinner was incredible but our bottle of wine never showed up after we asked for it twice. It came after we were already done. We had to wait for our reservation at Bonyan which is fine but they put us at a table in a separate room temporarily and nobody came over to ask if we wanted drinks. They finally sat us at our actual table and it took over an hour from the time we walked into the restaurant to get our meals. I was so hungry and nauseous because of it and we had to pack up the food and leave. We didn't know we could take advantage of the included sauna & steamroom every morning until the day before we left. The included steamroom was out of order the entire time we were there and we didn't know until we walked into the spa and wasted our time. I opened 3 pairs of slippers/flip flops and all 3 had dirt or mold on them. It was just one thing after another. If it was just a few things here and there I wouldn't care but it wasn't. We thought about giving this place another chance because we truly thought we were the most unlucky couple on the planet but we could have bought a house for the amount of money that was wasted and we simply can't risk it again. The memories of my honeymoon have been ruined and it is something I will never get back. This is a 3 star resort pretending to be a 5 star I hope this doesn't happen to anyone else because it has been devastating.

We had an amazing experience at the Bora Bora resort. The over water bungalow are worth every penny, where you can jump into the water to snorkel right from your Bungalow. The resort has good facilities and staff is super friendly. One super highlight for us was Miss Claire, who was our facilitator at the resort. She went above and beyond in many ways to make our experience a memorable one. Ask for her when you consider this resort.