Le Bora Bora By Pearl Resorts

Fraudulent business practices. I found a better price on Booking.com - Pearl Resorts direct partner. It met all of the terms and conditions of their Best Rate Guarantee. When I requested the price match, after two weeks reservations stated the “comparison website is beyond their control” and “we are unable to provide you with an explanation”. They even stated in their email that they DO price match with Booking.com but since the price was “too low” they wouldn’t honour it. They thanked me for pointing out the lower price so they could “fix” it and then stated they won’t honour it. The pearl resorts “Best Rate Guarantee” is a fraudulent policy.

We have dreamed of visiting Bora Bora for as long as I can remember. It was better than we could’ve ever imagined! I knew the choice of resort would be crucial. We ultimately chose Le Bora Bora after reading countless reviews. We could not be happier with our decision. It’s not a perfect resort but everything positive outshined the few things negative. We were here to celebrate a milestone birthday. From the moment we arrived at the airport, we were greeted warmly and graciously before being whisked away on their ferry to the resort. Check-in was incredibly smooth and the staff couldn’t be friendlier. The staff was a highlight throughout our entire stay. Everywhere we went and throughout all of our interactions, the staff were so delightful. They really went out of their way to make our special trip more enjoyable. We had booked a pool overwater bungalow. We were given room 118 and it was so far beyond even our lofty expectations. The room was exquisite. It had a huge bathroom with a big king bed and a small sitting area. The bed was incredibly comfortable. We loved the glass floor at the end of the bed where we could watch the fish swim. There was a small refrigerator that was updated every day, but we took everything out and used it for our wine. As much as we loved the room itself, what you pay for is the outdoor deck! We had one of the most beautiful views in any hotel room we’ve ever had. It was glorious. We had a table and chairs, a large round sofa, a hammock, and of course, a small pool overlooking the gorgeous blue water of the lagoon and the verdant green mountains of the mainland. When we travel, we tend to not spend much time in our hotel room because we want to get out and explore. Although we did get out every day to explore this beautiful island, the room was so unbelievably perfect that when we came back from whatever excursion we were on we were simply delighted to do nothing and sit outside in the sun, swim in the lagoon, read, listen to music or simply be. The resort itself is exquisite. It is very traditionally Polynesian. It was so unbelievably satisfying to simply walk the beach with its palm trees or the grounds itself with its artwork and meticulously cared for environment. At times, it felt like you were in a Monet painting and then a few feet later you’re in a tropical paradise. We absolutely loved the feel and design of this resort. Our opinion is that this resort is wonderful, but not perfect. The couple things we experienced that we feel should be addressed is #1 - the food. The food was good. It just wasn’t exceptional. I hate even writing this because of how much we loved this resort but we have to be honest. The only two really good meals we had in Bora Bora were at the Saint James restaurant and Villa Mahana both off property. The food at the hotel was simply average. There was nothing remarkable. We did enjoy the buffet breakfast, but we are very simple breakfast eaters - some scrambled eggs, a croissant and some fruit. It is really hard to mess that up. Much of the food outside of breakfast tasted bland or without any pizzazz. If there is one thing this resort could correct to make it even better than it already is would be too somehow fix this issue with the food. It wasn’t only us, every single person we spoke to, came across and had excursions with complained about the same exact thing. For this cost, we expected a better quality of food. Secondly, again, if we are being honest, was the spa. It is exceptionally beautiful. However, we both had massages that felt incredibly robotic and scripted. Afterwards, both my wife and I shared notes and each massage was done exactly the same way at exactly the same pace. We were simply ignored when we told the spa before and during where on our bodies we would like our massages to be focused. I think with better communication between the customer and the masseuse this could be easily fixed. I will also chalk this up as maybe just a bad day at the spa. Hopefully others experienced much better quality. Lastly, the gym. We worked out every day and with the level of humidity the gym is simply far too hot. There wasn’t any air conditioning we could feel and the fans didn’t work to cool things off well enough. Also, for most of our trip, one of the treadmills was broken. Overall, besides the snafu with the spa and our experience with the food, I would rate this resort incredibly high. It’s not quite a Five Star experience, but could be if the quality of the food is addressed. The things this resort has done right they have done very well. We thoroughly enjoyed our week at this property. We became very friendly with many of the staff and we’re very sad to leave. It’s my hope one day we make it back to Bora Bora. We would without hesitation stay at this resort once again, crossing our fingers, Management continues to improve the experience.

The resort was amazing - staff were so friendly, helpful and accommodating. The chefs in the restaurants were brilliant and accommodated my wife’s dietary requirements with tailored dishes! The design of the bungalows were exquisite and the location breathtaking! We could see the fishes in the bungalow every day and could snorkel in the coral garden where there was such varieties of fish! Even saw a shark and a string ray! The wine bar was also a treat, especially when the weather took a turn and a great range at breakfast!

Be careful when booking this hotel. You HAVE to put a deposit down via their email with a link but they never send the email. Your booking then goes on to cancel. And you may not even realize it if you don't dig deep enough. I don't understand how this hotel operates. I booked a reservation in Sept of 2024 for our April 2025 trip. I booked a 2 bedroom beachfront villa at $4500 a night and when I went in to print my confirmation ( a week ago), the reservation had been canceled. I realized they require a deposit in the fine print and missed that they state on the confirmation that they will send an email link for payment. I never received such a link. OK so I then rebooked this a week ago (thankfully the villa was still available) and waited for the link to pay the deposit. I booked on a Monday and today is Sunday, 7 days later. I emailed their reservation email 5 times and called to no one answering and leaving a message asking where the link to pay is. There is nothing back from this company. I then reached out to their US office and received a response saying they can't help because I booked it on their direct website. They just do not respond. An attempted $20k booking and it's as if their reservation department doesn't exist. Such poor business practices when it is such a competitive market with other hotels that responded immediately.

We had a big family group of 16 traveling around the islands. This was the best place we stayed!!! A lot due to how well the amazing Mao (the pearl princess, always with amazing jewelry) took care of us. Anticipating our needs before we even thought of them. And the staff, always cheerful, bringing us extra towels, available when we needed to book reservations. Such a beautiful location. The over water bungalows were so clean and updated, absolutely stunning water and views! Even on a rainy day we had a blast! Dream location! Thank you Mao and team!