InterContinental Bordeaux - Le Grand Hotel, an IHG Hotel

This was a bit of a disappointment of a hotel within the Intercontinental brand. The staff were very good, my Ambassador membership was recognised, the room clean and the breakfast was decent five star quality, but nothing exceptional. But I came away disappointed by the ambience of the hotel. Very sombre and gloomy in the corridors, the room was incredibly dark, with little natural light and at night time the lights were completely inadequate if you wanted to read a book or papers. There was no warmth, or joie de vivre to the hotel, very dated look and feel. And the electrics were a nightmare to turn all off with switches in odd places etc. And yet again a five star hotel treating customers as if they were in a lowly IBIS, with bathroom toiletries in bottles locked to the wall, without even a single bar of soap. I had treated my stay as a test run to bring my wife here in future, but frankly it's not worth it for the money. We'd be better off in a chateau outside the city.

Comfort, cleanliness, staff who truly are interested in your comfort. Excellent front desk and concierge service. The hotel is located in the heart of Bordeaux city. We only ate breakfast at the hotel so cannot comment on the restaurants. However, there is a beautiful bar off from the main lobby. Aside from the strange plastic oranges display, decidedly French in its detail.

Beautiful hotel in perfect location with lovely staff, fabulous roof terrace and comfortable bar. Helpful concierge & reception team. Our junior suite was very spacious, fully equipped and spotless. The tram stop is minutes away & shops, restaurants & cafes on the doorstep. Will be back.

We stayed twice in this hotel and appreciated the service and hospitality. Location is top notch in the centre within walking distance of main historical places. Spa is small but amazing that they have been able to build into an historical building. Book in advance as even a week in advance we could not find some slots. We recommend the Michelin starred restaurant Le Pressoir d'Argent, worth to book. Rooms are very confortable, we recommend the one with the balcony offering a view on the city.

I love staying at this hotel. it is definitely the best in Bordeaux and right by the opera house and the main shopping streets. Rooms are classic in design but very clean and bed was very comfortable. Room service was slow but they were very busy. I would recommend this hotel for anyone wanting to be pampered and have everything close by.