Boston Harbor Hotel

First rate hotel. They really did all the little things right which is just more and more rare across luxury hotels. The housekeeping was top notch, the lobby, front desk, and so on were all flawless. I have stayed at the Ritz, the Four Seasons, and the Langham and I really found the Boston Harbor Hotel to be at the top of that list.

The location is perfect right by the waterfront, and the views of the harbor are stunning, especially at sunset. My room was spacious and comfy, and I loved the cozy atmosphere. I had breakfast at the hotel restaurant, and the fresh pastries were a highlight—definitely a must-try! The staff was super friendly and went out of their way to make sure I had everything I needed. Plus, being close to the city’s attractions made exploring Boston so easy.

Unfortunately, we had a horrible experience at this hotel. I can only assume we were given the worst room because we booked through Expedia instead of directly through the hotel, although we paid $3300 for 5 nights. Asked for a room change immediately and we're denied due to the hotel being full. Paid for a harbor view but were given a very obstructed view. After sleeping 3 nights in the dilapidated bed, the manager finally moved us but not without much pain and stress! Would not return. ***Update-Called and spoke with Steve Johnson, Operational Manager.

We recently enjoyed a long weekend at the Boston Harbor Hotel. This is our second time staying here. The location of this hotel is perfect for seeing the sights in this beautiful city. The Boston Harbor Hotel is beautiful, but it is the staff that really makes this hotel special. Everyone is so pleasant starting right when exiting the vehicle. Every interaction we had with the staff throughout the hotel including the valet driver, doorman, bellmen, front desk, concierge and bar tenders was absolutely the best. The cleaning staff works very hard and should be commended, we appreciate the spotlessly clean room and public areas. Needless to say, we enjoyed our stay very much and will definitely be back again.

We stayed at the Boston Harbor Hotel for a mix of business and pleasure, and it was a fantastic stay. Well-appointed rooms, comfortable bed and linens, ample towels and Diptyque bath products — but the service was the real winner here. Every staff member we encountered was friendly and helpful — we felt taken care of from the moment we arrived to the moment we left. We will definitely be back!