Fairmont Copley Plaza

A stay at the Fairmont Copley Plaza in Boston is always special! The staff is incredibly friendly, helpful and strives to make your stay the best it can be! Special note to Samantha Gelerman in sales for going over and above checking in before our arrival to make sure all was in order. It's the personal service you get that is top notch at the Fairmont Copley Plaza in Boston. The hotel is steeped in history, very clean, comfortable and convenient location. Don't forget to stop by the Oak Room for a meal and beverage, it's a great space on the first floor of the hotel. I would recommend this property for anyone who is looking for an all-around nice experience, you won't be disappointed!

Absolutely wonderful stay at the Fairmont. Joe, Joe, and all the bartenders and servers are professional, friendly and welcoming. Favorite friend? CORI. She is precious and thank you for sharing her with us. She is truly the Fairmont Doggie Ambassador.

Positives - room was spacious and clean; corner room had nice views; great location downtown and walking distance to Charles River Esplanade; the luggage porter was a delight. Bar was also great - good drinks, friendly service. Otherwise, desk clerks were just ok, certainly not caliber of luxury hotel, and doormen were not very warm and friendly. Negatives - dirty halls - chips on floor for the two days we were there; tattered and worn common areas.

Prompt, friendly service from ALL staff. Ambience is traditional and welcoming. If budget allows, "Gold" roos on 4th floor are very well appointed. Buffet Breakfast and Afternoon Tea are served daily in the private 4th floor lounge., which is also a great place to meet friends.

Our five-night stay at Fairmont Copley was nothing short of exceptional, and we cannot recommend it highly enough. This was our 5th time staying at the Fairmont Copley; our last stay was several years ago, so when booking this trip, we actually debated switching it up and trying a different hotel, but we are all so glad we stuck with the Fairmont! What truly set this stay apart was the exceptional service. The staff's dedication to making our stay fabulous was evident in every interaction. They continuously went out of their way to ensure we had a memorable experience, and their kindness and professionalism left a lasting impression. We were travelling with a baby and a family member who experienced an unexpected health issue during the trip, so we were not the easiest guests. However, the staff were absolutely incredible and went above and beyond to ensure our stay was wonderful, even when our plans and circumstances changed. From before we even arrived, Rav, Carolyn, and Sophia displayed remarkable hospitality and attentiveness. The Gold Floor is very much worth it, as it's truly like a mini 5-star hotel within the hotel; in addition to the complementary breakfasts and appetizers, the talented Gold Floor staff demonstrate an impeccable level of service. The team provided us with everything we needed on a daily basis, taking special care to accommodate our unique situation. We ended up spending a fair bit more time in the Gold Lounge than we anticipated, and were greeted warmly and enthusiastically each time. The staff were always available to assist us with any requests, big or small, and did so with a genuine smile. From check-in to check-out, each interaction was wonderful. A very special thank you to Rav, Sofia, Kevin, and Rose, all of whom were so warm, caring and attentive. There was also another gentleman who so kindly and diligently arranged special eggs for a family member each morning, and I can’t believe I failed to note down his name (and I don’t trust my memory). The kindness and attentiveness was so appreciated. Thank you!! Further, given our unusually complicated travel situation and needs (cot, crib, extra robes, etc), every staff member who delivered our items or brought our room service was also wonderful! Our rooms were immaculate and well-appointed, offering a lovely retreat after our busy days. The hotel's amenities were top-notch, and we especially appreciated the thoughtful touches that made our stay even more pleasant (a very special thank you to Sophia!). The hotel itself is breathtakingly beautiful. Even if you don’t get the chance to explore some of the amazing architecture or Museums that Boston has to offer, you can enjoy Picasso, Matisse, and Chagall art on the walls. From the flower displays, to the grand lobby, to the stunning mosaic floors, and the gorgeous restaurant, the hotel is very much a destination in itself. We are incredibly grateful for the outstanding care and attention we received during our stay at the Fairmont Copley. It was a truly wonderful experience, and we look forward to returning in the near future. Thank you for making our trip so special!