Fairmont Copley Plaza

Very fine room, clean and comfortable. Excellent bar(/restaurant). Appropriate gym. And very friendly and helpful personnel indeed. The historic building and its interior are fantastic. Central localisation is very convenient.

Great hotel built in 1912. Rooms are nice and bed comfortable . But what stands out in the impeccable service from front desk to club lounge personnel. The restaurant on site is also very with a very good atmosphere . Well situated this hotel is one of not the best in Boston. Will go back.

The environment is serene and located in the center of the city. The staff are very warm and helpful. I didn’t come with my universal adapter and one of the room attendants, Matthew Simpson-HSKPN seeing my frustration offered me his at no cost. I was really touched by his kindness and thought of sharing this experience. God bless and reward him for helping settle in easily.

I loved the location and ambience of the hotel. It would have been an amazing view of the Trinity Church but it was going through renovations of the courtyard! Also realized that certain things should have been checked by housekeeping before room was ready. Shower gel was empty for the time I was there. I didn’t take the time to call front desk about it until I checked out! Also valet only helped with bags to the front desk. When leaving hotel the bags were left on the curb and had to put bags in truck myself. Still expected to tip for service as hotel did not have a garage! Overall room was very nice. Location was amazing!

We had another outstanding experience at the Fairmont Copley Plaza Boston. We had a slight glitch at check in but Khadija at the Fairmont Gold reception desk did an exceptional job taking care of everything. I have always believed that how well the unexpected is handled is a great measure of quality service.