Hotel AKA Boston Common

Recently stayed here for a night out in the city with my husband for my birthday. The valet was nice upon arrival. Upon check in the staff was very quiet. No acknowledgement of my birthday during our whole stay. Which isn’t the biggest deal, but seeing other reviews at least a mention would have been nice. We were given 2 waters at check in and appointment to a room on the 15th floor. The hotel is very nice, modern. Our room had a great view. The bed was a bit hard. The bathroom towels were not soft. The bed pillows a bit small considering the headboard was a textured wood that hurt your head to lean on so more than 2 small pillows each would have been nice. They also do a wine happy hour which was a nice touch. Location was great as well. Overall our stay was not perfect, but we still had fun and would stay here again.

I recently had an appalling experience at Hotel AKA Boston Common due to the behavior of the front office manager, Calvin Napoleone Cherry. I was attempting to pay for a room for my guest, and Calvin not only argued with me about the need to sign a credit card authorization for a room already charged to my American Express card, but he also charged my guest's card in addition to mine. When I questioned this double charge, Calvin dismissively said, "I am not going to talk to you." His attitude was shockingly unprofessional and disrespectful. As someone who has traveled extensively around the world, I can confidently say he is one of the most unprofessional front office managers I have ever encountered. Calvin’s behavior reflects poorly on the AKA brand, which I had expected to uphold high standards of customer service. His lack of basic courtesy and professionalism, combined with his argumentative nature, makes him a very poor representative of the hotel. I strongly recommend that Calvin seek training in customer service—or perhaps even professional help if personal issues are affecting his work performance. I hope the management of Hotel AKA Boston Common addresses this issue promptly to ensure future guests do not endure such a disappointing experience

My girlfriend and I had a girls getaway. We encountered Mr. Calvin Cherry (Assistant Front Office Manager) upon our arrival. The trip was a success from that point on! Mr. Cherry was definitely "the Cherry on top" to our trip. We both travel often and found he went above and beyond. His staff was kind and very helpful. Mr. Cherry guided us to all our adventures to include some amazing food. He also corrected a toilet issue in our room immediately. Would definitely return to this hotel just to see him again! Highly recommend staying at this location. The room was clean, comfortable and very central to many locations! Thank you for a wonderful getaway.

Came here for my wife’s birthday and received the absolute, most thoughtful service. From the warmest welcome at the valet to the front desk, the complimentary wine happy hour, as well as the bar service, I cannot recommend enough. After our night out, we came back to our room to a bottle of sparkling wine and a precious card from Keyarah to highlight the celebration of my wife’s birthday. We were extremely touched by the gesture! Every single person of the staff has been so kind.

Excellent hotel, small boutique with great service and rooms. Location was also perfect for seeing all the sites and having access to various public transportation and great food options. Across from Boston Common, gorgeous park. Highly recommend!