The Liberty Hotel

I like to give every hotel its fair try despite criticisms on TA. My review history has been consistently luxury hotel stays so the benchmarking is consistent. I hate to say but the negative TA reviews are pretty true. Average Room Night: $420 USD Positives: -Friendly Staff; Iman offered a welcome amenity. Iman also upgraded my room and also changed it again when it was near the elevator (I prefer corner and away) -Excellent Breakfast Service; but limited option (only continental). -Molton Brown amenities which is STR level Negatives: -Paper thin walls; I can hear everything next door -Weak shower pressure -No complementary water bottles. I have to pay to drink $12 USD Fiji bottles. They give you a cheap cup downstairs to fill up your water. -you can hear the shower pipes sound off next door -you can hear every door slamming -rooms are outdated and dirty. Mine has hair and dust everywhere. tl;dr: this hotel is priced like a Ritz/STR but quality is like a Sheraton. I gave it a try as I’m trying to find my Boston go-to hotel aka I’m back in 2 weeks. I think I’ll just stay at the Ritz.

From the moment we arrived at the Liberty, we were greeted with exceptional warmth and professionalism by the Chief Concierge, Mirko Bissetta. He went above and beyond to ensure that every detail of our stay was perfect. His knowledge of local attractions, personalized recommendations, and seamless coordination of reservations made our visit feel effortlessly luxurious. Every interaction with this man was memorable - we felt like we were his personal guests at this incredible hotel. Thanks a million, Mirko!

Amazing venue to have any size business meeting. The management is a pleasure to deal with, very helpful, constantly touching base, double checking all details prior and during. Corey Landry was wonderful and informative and helpful with all of my questions. The food is delicious. Food servers, especially Nick, was wonderful and very professional. Very generous with the beverages and meal portions. Professional and knowledgeable IT/AV staff. Highly recommend any offsite meetings.

I had a reservation at the Hotel but, unfortunately, had to cancel my trip at the last minute. Despite not being able to stay, the hotel staff went above and beyond to assist me. I had shipments sent to the hotel in advance, and they handled everything with exceptional professionalism, ensuring my packages were safely forwarded to me. Their communication was prompt, courteous, and incredibly helpful throughout the process. This level of service speaks volumes about their dedication to guest experience. I truly appreciate their impeccable hospitality and can’t wait to stay with them again in the future!

I’ve never written a review before (ever), but this experience left such a bad taste in my mouth that after no reply from management, I felt I had to write one. The one pro I will say is that all the staff I interacted with were very nice. In short, I was given not one but two rooms that both had extremely dirty bathtubs - one that filled with gray, sudsy water and the next that had hairs floating all along the top once filled. After being moved once (though at first, I was told to “run the water and see if it goes away” - I did, and it didn’t), I simply skipped the bath and didn’t call again. I was there for one night and also had a broken phone in my room, noise coming through the room on one side from the room next door, and a floorboard that was loose and popped under the rug every time I stepped on it. There was also a random knock on my door in the middle of the night with no one there, and no complimentary water in the room (I have never experienced this at a five star hotel). When I checked out, I sent a message to get the contact information for the manager (again, staff were very nice so I thought it best to send a note directly to management on feedback) and was given an incorrect email address (received a bounce back) and had to call back. The front desk manager never responded. I wrote to the hotel manager and received a bounce back message that he was gone until 12/31 - but it was the end of January. I never heard back from either and that’s actually why I’m writing a review here. As a Marriott Bonvoy member I have honestly never been treated this way at any hotel and I’m seriously considering contesting the room charge, including as I can’t seem to get any response from anyone over 2 weeks time.