The Liberty Hotel

This hotel was very disappointing. I find it impossible to believe that it is five star hotel (even four stars is a stretch) and it should not be listed as a "luxury" Marriott property. Here's why: 1. The furnishings in the rooms and common spaces are battered and in desperate need of an update. The showers are old and in need of a refurb. 2. It is totally lacking in sophistication. The lobby is really loud and bustling. More like a convention centre hotel than an oasis. The live music is overbearing, which means drunken guests have to shout. 3. The front of house and bell staff are friendly enough but casual to the point of seeming indifferent. 4. It's not particularly clean. The lamps in the lobby are dusty and the tables aren't cleaned throughout the day. 5. Don't let the photos fool you. This hotel is on a very busy intersection and the windows are not sound proof so you'll likely hear sirens throughout the night. (It's next to Mass General Hospital.) On a positive note the location is great if you want to visit both Cambridge and Boston and take advantage of the T. That said, if you're looking for a luxury hotel do not book a room at the Liberty.

This was our second (and last) time at the Liberty. The first time was great- which is why we came again. This time was AWFUL. The only reason I gave 1 star was because some of the staff were great. Otherwise they would have zero stars.This hotel should have WARNED its actual guests that there were crazy events this weekend. They FAILED to do so and caught many of us off guard. The first night (Thursday) the lobby was filled with people and loud music. Not sure what event that was but just getting a DoorDash order was cumbersome- didn't expect to have to snake through tons of drunk people. I didn't go to the lobby Friday night so not sure if there was anything. BUT Saturday was INSANE. It started at 2 in the afternoon. Actually it started at 1 in the lobby when the DJ " TABU" set up and did like 25 sound checks. Okay- we get it- you are loud. Some of us just wanted to sit in our groups and chat over a drink but that wasn't happening because you couldn't hear anything. THEN, the music started playing- LOUD. It was 2 pm. Turns out this "influencer" was having his 2nd "Apres Ski" party at the Liberty. His first- beginning of Feb and outside-was such a success that he was "taking over" the Liberty Hotel lobby and bar. And charging 125 per ticket. It ran from 2-9. ( This is all over the internet- if you need to verify its veracity) They kicked out all of the hotel guests- you know the ones that actually paid to stay there. They put "reserved" signs on all of the tables in the lobby. We were stuck in the hotel basically because you couldn't get through the throngs of young drunks dressed in snow bunny costumes to go anywhere. You - also the paying hotel guests- couldn't go to the bar or even to Scampo as most of the exits were blocked by the throngs. And it was SO LOUD. We are on an upper floor and we could still hear the music. Finally, a security issue- the key swipe in the elevators was disabled. So... if someone who wasn't a hotel guest wanted to gain entrance to a floor they easily could. We checked out today and there were a lot of hotel guests rumbling with the front desk staff about these issues. Liberty should have warned us and all the guests about this planned event. I know I would never have booked here if I had known. I believe this dishonesty was planned and deliberate. I will never stay here again.

Oh my god. The NOISE. Look, I’m all for having a good time. We came to explore Boston with friends. But the noise in the lobby is insane. I had to go buy earplugs the second day. There is some sort of event or DJ every night and I’m talking EAR SPLITTING LOUD MUSIC. I couldn’t believe the hotel would allow music that loud every single night. It’s like a rave. Every. Night. Genuinely stunned. We would have loved to enjoy the hotel bar and the beautiful lobby area for drinks and dinner. But there’s no possible way. Opposite of relaxing. Only stay here if you’re 25 or under.

I like to give every hotel its fair try despite criticisms on TA. My review history has been consistently luxury hotel stays so the benchmarking is consistent. I hate to say but the negative TA reviews are pretty true. Average Room Night: $420 USD Positives: -Friendly Staff; Iman offered a welcome amenity. Iman also upgraded my room and also changed it again when it was near the elevator (I prefer corner and away) -Excellent Breakfast Service; but limited option (only continental). -Molton Brown amenities which is STR level Negatives: -Paper thin walls; I can hear everything next door -Weak shower pressure -No complementary water bottles. I have to pay to drink $12 USD Fiji bottles. They give you a cheap cup downstairs to fill up your water. -you can hear the shower pipes sound off next door -you can hear every door slamming -rooms are outdated and dirty. Mine has hair and dust everywhere. tl;dr: this hotel is priced like a Ritz/STR but quality is like a Sheraton. I gave it a try as I’m trying to find my Boston go-to hotel aka I’m back in 2 weeks. I think I’ll just stay at the Ritz.

From the moment we arrived at the Liberty, we were greeted with exceptional warmth and professionalism by the Chief Concierge, Mirko Bissetta. He went above and beyond to ensure that every detail of our stay was perfect. His knowledge of local attractions, personalized recommendations, and seamless coordination of reservations made our visit feel effortlessly luxurious. Every interaction with this man was memorable - we felt like we were his personal guests at this incredible hotel. Thanks a million, Mirko!