Omni Parker House

A remarkably memorable experience beginning with the considerate conscientiousness of Jaqui Driscoll, hospitality ambassador, to check in at registration with Jennifer, during the stay with a most comfortable room and wonderful staff at every turn, to departure with the thoughtful and accommodating service of Chris at registration.

Great stay. We were here for our wedding weekend and it was magical. Great service and gorgeous interior, lots of history here. The service at the front desk was great, and one of the concierge Daniel helped us with our bags. Everything was in working order.

Enjoyed an overnight on business and splurged on an executive suite. Beautiful views of downtown. The room was old school Boston and fine for a night. The bathroom was older school Boston and need of a serious upgrade. Then turning on the shower there was no hot water and the shower head was small and unsatisfactory. I don’t know what was going on with the water but for the prices you pay for the rooms the bathroom needs to be a lot nicer.

We knew we were staying at one of the oldest hotel in Boston, but didn't expect how dated it was. The room was small and furniture was very old. Wallpaper was peeling from the wall and there was a big stain on the rug. The hair on the floor of the bathroom didn't give us a feeling the the room was as clean as possible. The hotel clearly needs to be refreshed. The wood paneled elevators were scratched and bang up, almost more like a service elevator, and something that could easily been maintained. The clerk at the check in desk was nice and helpful, unfortunately that was the last time we felt that way, all other interactions were either unfriendly bordering on rude/snotty, not the attitude were expected at a hotel with a reputation like that.

The hotel and staff were lovely but we were not warned that construction works were being carried out in the hotel and directly above our room. This meant two early wakeups during to drilling and falling debris falling on floor above. We mentioned it to a manager during a fire alarm incident and they laughed it off saying builders will be builders and reception were also dismissive. Had we known in advance we would have booked another hotel.