W Boston

Great location in downtown Boston. Excellent welcome on check-in & out. No office desk/chair in the room, which I would have preferred, but there is a small table in the room as an alternative. Bottled water for free in the rooms, expected but not always provided, so good to see. Nice bar area. Check in is on the entrance level - easy to miss.

Great staff -- Lloydell and Thomas were very accommodating and elevated my overall experience. My room and common areas were very clean and my room was well designed. Enjoyed my overnight stay! I would stay at this hotel again on any future visits.

Great stay; this is probably the best W I've stayed in. Got a great upgrade as a Bonvoy Platinum, the room was both stylish and comfortable (I disagree with reviews characterizing the hotel as dated and worn). Service was extremely responsive; I never had to wait more than a ring or two on the phone to reach someone, and everything I asked for was provided more quickly than I expected (e.g. room service promised for 30 mins mostly delivered in 15). I will be back.

Spent a weekend in Boston just before Christmas. Love this area because it’s near the various theaters so we caught the showing of How the Grinch Stole Christmas. The show was wonderful and it is literally across the street from the hotel. The hotel is also perfectly situated in Chinatown because of the vast number of Chinese restaurant options. It’s also a stones throw from a fancy shopping district. The WOW room was truly wonderful. Huge living room separate from the bedroom. Nice dining area for when we ordered UberEats. $35 tourist fee can be credited back to the guests in the form of food and drink credits but other options are available. Nice gym. Spacious. The usual equipment in a hotel gym.

Decent hotel but a bit dingy and dated. Definitely showing some wear and tear, but overall consistent W experience otherwise. Decent location. Room service is good. Broader amenities are consistent with expectations of a full service hotel.