Chateau Elan Winery & Resort

My wife and I have traveled here for 4 years straight and don't plan to stop. Dawn my massage therapist is amazing as well as Melone my aesthetician. Jada at the front desk is a star and is always pleasant. The facilities are clean. We will be back.

Beautiful property! Professional, friendly and caring staff! The Chateau Elan and its property were decorative with a highly festive appearance! Excellently prepared meals and a wonderful breakfast buffet with very nice choices! Also try their wines…it is a worthwhile experience!

2nd trip to Chateau Elan in 4 months - I cannot believe I've lived in GA all my life and never knew how great this place is!! We stayed at the Inn this time and had a great little King Suite - perfect for 3 girls (with the rollaway bed). Mom, sister and myself - had fabulous massage with Brigitte, spa robe-clad lunch at Fleur De Lis was so yummy (best Butternut Squash Soup!), dinner at Marc (Southern Fried Chicken was divine and shout-out to bartender Zoey for remembering our drink orders from August - five stars!!!) And finally. night caps at the Bourbon Bar. Such a fun overnight girls' trip just an hour away. Love this place. Can't say enough about the friendly staff from the moment you drive up (valet/ bell hop is such a kind man) to the helpful baristas who give you a jolt of caffeine for your wine-hungover drive home lol... (lobby café also has a gift shop full of high-end but worth-it goodies). Adore CE & already planning next getaway:)

Our experience was erratic. The quality of the accommodations, especially the room and amenities, is exceptional. Our bed was comfy, the room was spacious but felt cozy. The bathroom was elegant and spotless. Every staff member we interacted with was friendly. In particular, the spa staff exceeded even other spa staff's warmth, friendliness, knowledgeability, and capability. But the food quality was lesser, especially compared among resorts and restaurants that Chateau Elan seeks to emulate. And the food service was, well, poor: inattentive, forgetful, and in the case of Louis' House of Bourbon, aloof (and difficult to find in the restaurant, like they disappeared or something). We ate at Louis and the Marc, and in both cases service was poor. This called our attention tothe already-high dining prices (like, how much do we tip here? was a question we asked ourselves at the end of the night, and as my spouse and I have worked in restaurants, we almost never ask that question) and made us pay particular attention to the hit-or-miss quality of the food we ordered. Seasonal salad at The Marc was tasty, fresh, crisp, and bright, the $14 mini-biscuits we also ordered cold and dry. And because both appetizers were served to us 30 minutes after we ordered them - after reminding our server we had not gotten them - the contrast is all we could focus on. There is one detail about the dining experience that to us typified the weirdness of our food experience. And, weirdly, it did so by inverting what I just described - poor quality of service highlighting spottiness of food quality - and in doing so actually amplifies the underlying message of the review. At The Marc, and The Spa, we were offered complimentary champagne. It was a nice amenity graciously offered by genuinely caring and helpful staff. In both situations, however, it was served tepid or warm, which makes champagne undrinkable to us. This is a winery, where the quality of their wine from production to service matters. Of course wine is going to flow everywhere. Why serve champagne that way? We are wondering if the staff actually knows to chill/refrigerate champagne and to serve it promptly once poured from a bottle, not handed out after being poured in a glass maybe a half-hour before it is served. To sum up, erratic.

Don’t stay at spa, our bathroom and the parts of facility were covered in mold and my wife and I left with Covid even though we had very little interaction with people. The staff was nice but when we complained about the mold they only gave us a small gift basket and no compensation. It’s also not nearly as luxurious as we were expecting for 1k per night.