Chateau Elan Winery & Resort

Beautiful from the outside. I was on a business trip and after talking to several people, rooms were dirty upon arrival. I had to call twice requesting that my room be cleaned. The bed was made, there were crumbs and bottle caps all over the floor, the shower was full of mold. Not impressed.

Beautiful property and grounds. They have a few restaurants/pubs on site. They offer wine tastings, Bourbon tastings, cornhole and spa facilities on site. There are also great areas for picture taking. The rooms are decent, nothing overly spectacular. SPA: Clean locker area, has hot tub, steam room, sauna, quiet room, most areas are co-ed except for changing area. I received a 50 min couples massage. It was more like a spectacular "rub down". Not much pressure and not long on any area. I still need another massage. They do give you a complimentary glass of champagne and all the staff were courteous. MARC: Chop House on property was nice. Live music was on site the night we dined and the food was very good. Server was courteous and attentive. LOUIS BAR: SERVICE SUCKS! Jennifer the bar server was rude, not attentive... we stood at bar for 13 minutes without being acknowledged at all. It was giving "racist" energy! We were going to leave when a gentleman named Lenier (I think) helped us and was very pleasant. SARAZEN: Nice establishment, comfort food, within the Elan Estates golf course area. Great customer service. BILLING: Be prepared to be hit with extra resort fees, service charges, taxes and gratuity on top of your actual folio

Interior is gorgeous. Rooms are very outdated. TVs are ancient no smart tvs or streaming services. Beds are not comfortable. Furniture is from a bygone era. Staff is very friendly and helpful. The grounds look incredible, unfortunately I didn't have the opportunity due to scheduling to enjoy them. When you pull up to the place it is extremely impressive. With a little renovation this could be a great luxury destination.

First of all be aware for self-parking you will most likely have issues. The lower self-parking lot has a big hill you have to drag your suitcase up. The upper parking lot then has a staircase down to the hotel and to avoid dragging your suitcase down the stairs you have to walk a distance with no sidewalk. I brought this issue (no ramp for luggage) up to the valet - the response "it has been like that since 1984". In hindsight I would have just used the valet service which is a higher cost and almost as if they want you to be forced to use valet. My business team and I had dinner at the Versailles restaurant. The food was EXCELLENT; however, the food delivery was the worse I have ever experienced at a restaurant. We were a group of 11 - one person received his order and the rest of us waited about an hour for our food. That means the one teammate ate by himself!! Granted they did comp us two bottles of wine for this error, but it should not have happened. I had made a reservation, but they were not set up for us at all - they wanted to break us up into two groups. We finally talked them into pulling tables together - why were they were not ready for us is still a mystery. The hostess never once smiled - she was either having a very bad day or just hates her job. Overall, the experience was ok but to be fair some of this experience could have been because I was there on business. I just wanted people to be aware of the two biggest issues I had.

The hotel, restaurants & property were nice, but not at all worth the exorbitant cost. With an automatic 28% gratuity, lots of resort fees, $28/day in self-parking, breakfast running $122 (room service for 2, no alcohol), dessert running $69 (room service for 2, no alcohol), I'd recommend staying across the parking lot at the Hampton Inn (at a fraction of the price) & enjoying the restaurants at Chateau Elan. Again, nice, but not worth the nearly $2K for a 2-night's stay.