Hostellerie de L'Abbaye de la Celle

Nice setting and lovely building however WiFi not working and shower leaking. Very expensive and breakfast not included. Not worth the 500 EUR I paid every night. Also no double glazed so you can hear the staff setting up the tables for breakfast outside at 6am :-( not great really!

This is a perpect place Ive ever been privileged enough to stay. This was on the top of the list of stays/experiences ever. Staff was very hospitable .Excellent property the room was wonderful,clean and perfect to celebrate a wedding anniversary. Charming hotel. Of course the food is amazing one of the best .1 star Michelin .. Owned by Alain Ducasse.

I write with a great deal of sadness. My wife and I stayed at L’abbaye many times. Because of our love for L’abbaye, and our desire to introduce our children and grandchildren to your hotel and Provence, we planned a family celebration of our birthdays for this summer. Regrettably, L’abbaye fell far short of the impeccable standards of elegance we were accustomed to over the years. Service was subpar, the rooms suffered from a lack of quality control and functionality, and even the presentation of dinners lacked the artistic creativity and small but significant touches of refinement that always were present in our previous stays. Service. There were certain exceptions. Mr. Mongour was a pleasure to work with in planning for our visit and arranging our birthday party which unfortunately had to be canceled. He also was very cooperative when we checked in. The young women at Reception were also very helpful when they were there. Otherwise, there were serious lapses in service such as long waits for drinks in the late afternoon, at least three occasions when there was no one at Reception for extended periods and one instance when drinks were not restocked in the empty refrigerator in my son’s room. If memory serves, L’abbaye regularly served beverages before and after dinner in years past. Although there were suitable numbers of wait staff and assistants at dinners, service was still not up to the elegant standards we experienced during past stays at L’abbaye. A Sommelier who in past years always helped me select Var wines is no longer employed. In this connection, one night the server admitted she could not help me to select a wine. I asked her if there was someone who could help me. A few moments later, the General Manager came to our table and selected a nice wine. The server should have summoned him without my having to ask. At breakfast, there must have been a misunderstanding between or among hotel management and servers. On several occasions, servers insisted that all members of our family be seated together at the same breakfast table after having been told emphatically that family members would rather sit at separate tables as we ate breakfast at different times. Also, at breakfast, we were not asked when we sat down if we wanted coffee. Coffee was often served several minutes after we were seated, and the coffee wasn’t very good. Room Quality. My wife and I stayed in the same room in 2002. While decorated differently, the upstairs and downstairs furnishings were almost identical. Sadly, the fit and finish of the rooms need work. The towel holder in the bath/shower fell apart and the toilet paper holder is rusty and in disrepair. There are too few electrical receptacles upstairs and down for charging smartphones, laptops or IPads. Finally, and most critically, the air conditioning even when working properly did not cool the upstairs levels of our rooms adequately. Although it was set at 20 degrees,the lowest level allowed by management, the temperature upstairs was always 25 degrees or higher--too warm to sleep comfortably. One night my wife slept downstairs on two face to face chairs because she could not fall asleep upstairs. I slept fitfully practically every night. We are all accustomed to sleeping at temperatures of 22 degrees or lower at home, so 25 and higher was unacceptable. Other hotels in France have good air conditioning. During the heatwave, we stayed at comparable hotels in Bayeux and Paris, and were able to set the air conditioning below 20 degrees. Finally, please do not be misled by the high average TripAdvisor rating of L’Abbaye. If you read the reviews since 2020 you will find that all too many of them found the same faults we did. Senior management appears to be unresponsive to these concerns. As I said, c’est dommage. K13traveler

Booked for our wedding anniversary. The pool was full of dead wasps (I removed over 20 myself) - asked if it could be cleaned but no one came to sort it out. The restaurant meal was good quality but the service was average - we were not told what the tasting courses were as they were presented to us. The bedroom was so hot as the AC did not work and it was absolutely boiling! Not what you would expect given the prices! Wouldn’t recommend staying due to this as we had the most awful nights sleep. We informed the staff when checking out who gave us a free breakfast, which we appreciated but which didn’t really make up for the insufficient AC given the cost of the room. It was such a shame as we had high hopes for this visit!

Just avoid. We booked this place months ago as our first leg of our summer south of France trip but to also celebrate our wedding anniversary. Check in was fine (was a Sunday) and we ate in the restaurant night 1, food was ok but nothing to wright home about. We then go to bed and the aircon is blowing out hot air, it was 38 degrees that day and to not have sufficient aircon is just not acceptable, it’s Europe and it gets hot but we aren’t living in the ancient times. Next day we try to get into the hotel for dinner as we find out that literally nowhere in the whole area including brignoles is open for dinner. Place is full and the only option was to actually drive to McDonald’s 6 minutes up the road. So might 2 in lively Provence we are having McDonald’s in our room. Nobody told us nothing would be open Monday anywhere so we just weren’t to know. Second night we notice more issues with our room, towel rail falling off, the downstairs rug smelt like a mix of vomit and smelly dog it was horrible. And again second night was even worse we didn’t sleep at all due to the air con situation. Woke up on our wedding anniversary exhausted, having not slept at all. They thank god moved us the next day to a better room but even then air con was subpar. This place is a 1 night stop over to eat at the restaurant and even then I would say don’t. Food was average. Really sad we spent 4 nights in this place, really ruined the start of what was meant to be a lovely trip away. My advice to the hotel would be to prioritise the hotel not the restaurant. So many improvements could be made including being able to order lunch from the pool or drinks, having room service on Tuesday when you shut your restaurant and upgrading aircon. Also please dry clean your rugs in the room.