Hilton Brisbane

The quality you'd expect from a main-brand Hilton is apparent here. My king-sized room was spacious, scrupulously clean, with a comfortable bed, a very useable desk, a nice sofa and an interesting view. The hotel is well-located with entrances to the Queen Street Mall and to Elizabeth Street. While it's the kind of hotel where you can have minimal contact with staff, what I did have was excellent. Very professional staff at breakfast (which was excellent), and when I needed help with my internet connection. It's a marketing truism that customer problems are actually opportunities to show exceptional service and this was a good example. Multiple staff sought to sort out the problem with the internet in my room. Professional and well-mannered. The one quibble I did have was an unexpected charge for internet of $10 per night - particularly given that I'm a Hilton Honours member. When are hotels going to get rid of this antediluvian idea - internet access should be a given in a hotel like this, not some special 'extra' to be charged for. If Hilton wants to squeeze a few extra dollars out of their customers why not charge for water, electricity, or laundering the sheets! Come on Hilton, you're better than this. Either absorb the cost or increase the room rate by the requisite amount.

Whenever you go in the Executive lounge you will feel very welcome. The care and service that they will give you especially Ms. Edna is superb and sincere. You will feel that they really want you to feel pampered with all the food and drinks they can offer and chats with you with real interest about your day or plans in Brisbane. You will always feel the sincerity and their passion to be hospitable to guest every time you go to Hilton Brisbane’s Executive Lounge.

The Hilton Brisbane for home for 3 nights while in the area and I found it to be in a great location and a good base while exploring Brisbane. Arriving from Brisbane train station it's best to get the lift from Queen St. to the 6th floor where the checkin desks are located if you are arriving on foot otherwise enter via Elizabeth St. Checkin was quick and was soon on the way to my room on the 20th floor. The lifts are cool and have a great view over the lobby and bar area and quite fast too. The room was your generic Hilton room and very sparely decorated - a shelf with nothing on it looked odd and the colors were not very inspiring but the bed was comfortable and clean, there was plenty of space and the view toward city hall was super. The bathroom was a decent size, easy to use shower and plenty of towels with shampoo and shower gel in dispensers fixed to the wall. Plenty of wardrobe space and a kettle to make tea/coffee. There was also a minibar with items for sale and a fridge to keep your water or soda cold. The wifi worked well and was easy to connect it. The pool area was well maintained and never busy so you could always swim a few lengths or relax in the sun. Breakfast was on the lobby floor and really good, loved the juicer so you could make your own juice with the fruit and vegetables which were available. The cooked items were of good quality and hot ! Plenty of cold mats and cheese , the pastries and bread selection was amazing, eggs cooked to order if you did not want fried or scrambled. A lot of choice and a great start to your day. it was just a shame the space is dark with no natural light - a minor point. You can walk to most things from here and the staff were all friendly and helpful. A good choice if looking for a central Brisbane hotel.

The staff at Hilton Brisbane are just amazing from Reservations Valentine was so helpful and when we were at the executive lounge Edna and Melanie were just exceptional - so attentive and friendly . Wow never had an experience like this before .

Stayed for 3 nights after we arrived from a cruise. Only approx 20 mins from cruise terminal (watch out for the taxi cons when they don’t use meters and they should - silver service charged us 50% more than it should be) Very friendly staff and service. Always enjoy the open bar and lounge area. Great location in the centre to walk everywhere