Hotel de Orangerie

What a lovely hotel, so beautifully decorated for Christmas , warm and welcoming and staffed with the most cheerful and charming staff. Perfect couple of days for us so central to everything and very dog friendly, Good breakfast buffet and such a great relaxed atmosphere. Nice to be greeted on arrival with a voucher for champagne in the bar and also a box of chocolates. Thank you for making us so welcome, we hope to return. Carol, Jeremy & Henry doodle.

My daughter and I wanted to go to bruge for the Christmas martets. We choose this hotel and it was certainly worth it. It right in the heart of the town and right beside the canal which was great for the boat trips. On arrival the hotel was beautifully decorated for Christmas. We were greeted by very friendly helpful staff and found every staff member friendly and helpful.l throughout our stay. Our room over looked the street which was quite with no noise at night. The room was spotless and had everything we needed. We will definitely return again.

This is the most wonderful place I’ve ever slept at! The hotel is quite small, the room likewise, but what an atmosphere! It was just lovely in every possible way. There were two (if not more) lovely fireplaces with huge chairs and sofas around and a third fireplace where the breakfast was served. And since it’s nearly Christmas, there was several trees and a lot of lights everywhere. The bed was good, the pillows likewise. We got two chocolates and some wasabi, and there was water (with and without gas) and coffee. The night between 5th and 6th of December, we were asked to put our shoes outside the room. “Sinterklaas” was coming during the night. And he did- and left presents! And we even got a little something when we checked out. This is a memory for life. Thank you!!

I chose Hotel De Orangerie in Bruges to celebrate my birthday, but the experience was far from the four-star quality we expected. I informed the hotel in advance about the occasion, and they acknowledged my message, yet failed to recognize my birthday in any way. Even after my husband mentioned it to Caroline at the front desk while asking for restaurant recommendations, there was no card, gesture, or acknowledgment. We booked the romantic canal-view room, one of their top options, but it was disappointing. The windows were so dirty I had to clean them myself to see the canal. The bathroom had liquid around the toilet that staff cleaned after I pointed it out, the fireplace was non-functional (we weren’t informed), and the lamps flickered due to antiquated wiring. The provided water was in unwashed reusable bottles, so we had to buy our own. The second night, we moved to the heritage room after pre-booked experiences, including a high tea at the hotel. Staff moved our luggage, which was appreciated. However, the bathroom light didn’t work and wasn’t fixed. Returning at 11 p.m., we discovered a filthy room—stained carpets, sticky switches, trash in the heater system that started heating up and smelled bad and hair everywhere. The shower pole detached from the wall, the heater emitted a burnt plastic smell, and black mold surrounded drafty windows. The sink was clogged with sludge, ruining my dropped lipstick. Pillows had brownish-red stains (blood?), and while the replacements were cleaner, the overall experience was awful. At checkout, Corinne dismissed our complaints and charged us for the coffee since we couldn’t use the dirty in-room Nespresso machine. She claimed ignorance of my birthday, offered a bottle of water that she didn’t have the day prior and cookies, and didn’t apologize, we politely declined. This hotel fails to meet four-star standards. Poor cleanliness, broken amenities, dismissive service made this my worst hotel experience. I would not recommend it.

The hotel is in the center of everything. Especially when decorated for Christmas it is as if you live in a fairytale. The rooms are really nice, the quality of the bed very good. The staff extremely friendly and ready to assist in every possible way. The room for the breakfast is overseeing the canal, it very beautyful and the quality of the breakfast is high. Same with the tea room for someone who wants to emjoy a drink by the fire place. We shall definitely stay there again. The only recommendation i would have is the bath towels. They do not match the quality of the hotel and have to be replaced asap.