Le Chatelain Boutique Hotel

Do not book this hotel! The rooms are worn and the treatment from the staff is among the worst I have experienced. Have traveled a lot and have never experienced such disrespectful treatment. The hotel was evacuated due to a fire in a combined property and due to widespread fire smoke in the hotel. The guests were directed to a nearby gym and the sidewalk where stretchers and blankets were distributed, and where we were expected to spend the night. Basically no information from the staff. At two o'clock in the morning we had to return to the rooms, which stank of smoke. The hotel compensated us for 75% of a hotel night. After the fire, parts of the hotel were closed off to us guests. I would never book this hotel again or let my family or friends stay there.

Remember when you spoke to a person instead of a QR code? Remember when a nice hotel had desks, reading lights, slippers, robes, bathtubs (!!), and windows that actually open? These are some of the things we loved about our stay at Le Chatelain in Ixelles, Brussels. The young, energetic and multilingual staff at the front desk were very helpful, the cleaning staff superb, the fitness center on the top floor overlooking the city had the best equipment we have seen on our travels. The beds and pillows were excellent. The hotel is located in a quiet part of town very near the center of town, yet away from the crowds of tourists. This area is renowned for its Art Nouveau, its bars, its cafés and many restaurants, and yet it feels like a quiet neighborhood. Best of all, this family-owned hotel hits just the right note between elegance and casual, hip and old world. We highly recommend this jewel in Ixelles, in a world of hotel rooms with QR codes, tiny lights and many USB ports, finding attentive caring staff is a gift. Merci & thank you for our stay!

We booked an executive room which unfortunately was outdated. And for the price they ask it shouldn’t be… But we went to core festival to see Pusha T and after that we went out in Brussels so we weren’t long in our room. The staff were friendly. The ambience of the hotel was nice and good location.

Great location, 6 of us stayed and we emailed a question beforehand that was quickly answered. Lovely attentive staff and we were all impressed with the size, facilities and comfort of the rooms. We did not eat in the hotel but did use the bar and found prices there reasonable for the area.

My early July stay at Le Chatelain in Brussels was a delightful experience in Belgian charm and elegance. The hotel, situated in a chic neighborhood, offered easy access to the city's attractions. The rooms were spacious and beautifully decorated, providing a comfortable retreat. The hotel's garden was a peaceful oasis, perfect for enjoying a summer evening. The on-site dining options showcased the best of Belgian cuisine. Unique Features to Highlight: Chic neighborhood location Spacious, elegantly decorated rooms Peaceful garden oasis Belgian cuisine at the hotel's restaurants