The Stella Hotel, Autograph Collection

Hotel is contemporary and very nice, but the little things matter as well. Example: arrived at 1 pm and was told it would be closer to 4pm, but they would put a rush on the room and call me when ready. Came back at 3:30 and was told room has been ready for hours. I asked why no one called me and they had a shift change and not one knew I was waiting. One 1 inch bar of soap for 2 people and only enough liquid soap in shower for one person. Only one robe for 2 people. Drink glasses in room is equal to 2 shots of liquid. Smallest I have ever seen. We stayed in a suite.

The Stella is always our go to any time we visit College Station. The decor is so cool and well done. The service and staff are all top notch. The beds and linens are cozy and high quality and the rooms are quiet, affording a good night’s sleep. We love the scene of the bar and restaurant downstairs and we find a lot of the locals in the neighborhoods nearby will wander over as well. There are a couple of restaurant options outside of the hotel. As well as a spa and beautiful lake. The property itself has a beautiful outdoor pool and a couple of fire pits. Really we’ve stayed a number of times and have had no complaints. We love it.

Reservations line incompetent, manager was unable to have all my guests stay at the hotel even though I booked a year in advance. Many of my guests had to stay at other hotels in the area or sleep on a roll out cot because double beds were not offered. I spent about 3 months going back and forth dealing with just getting hotel rooms for my guests that I did not have time to properly plan my event. Then, I paid thousands of dollars to have an event there just to have the power get shut off twice and instead of the venue trying to make up for it, they just blamed the vendors that I hired to host my event. I had multiple unanswered emails and calls which resulted in last minute rushing details with my event (the hotel also blamed my vendors for the last-minute changes) even though we requested a walk through 1 week prior which was denied because the ballroom was not available. I also had a maid walk in on us while we were sleeping and halfway dressed the next morning. The stella is a beautiful hotel and somewhere I thought I would enjoy hosting my event, but once you sign a contract with them the General Manager and Manager have proved I should have spent my money elsewhere. This was the most stressful, unorganized hotel I have ever stayed and planned an event at. Do not plan on going back or recommending to anyone.

Disappointed repeat lifetime loyal platinum Bonvoy Marriott Guests. Room issues include loose unsafe shower handle, wobbly fixed shower panel. Difficulty opening & closing room entrance door. Window covered in dirty white film blocking view. TV not smart no apps. Damaged old bed sheets. Dirty dusty room phone. Drab room decor. Helpful friendly front desk with easy registration. Curt unhelpful restaurant dinner hostess and limited overpriced dinner menue prices. Tasty breakfast. Helpful valet service for parking.

This fully lives up to expectation for Autograph Collection. It is a beautiful and unique hotel, more like a boutique hotel. HUGE room, extremely well appointed and very comfortable. And it is situated in a beautiful area on the spectacular Texas A&M campus.