Al Habtoor Palace, Budapest

This was a beautiful hotel with lovely spacious rooms and the service from the staff was truly 5 star. We stayed in a club room suite with 2 boys. The room set up was excellent with a private king room and full bathroom with a living room sofa bed and half bathroom attached. This was the largest room we have stayed in during all of our Europe travels. The room was spotless and cleaning offered twice a day. Breakfast was delicious as well. The highlight of our trip was the wonderful staff from the bellman working at the very front of the hotel to the check in staff and managers. I would like to also mention one staff member that went above and beyond for my family: Kyla in the club lounge. Every day Kyla had a warm smile and provided true professional 5 star service. She provided us with excellent recommendations for activities for our children and offered to arrange anything we needed. Kyla understands 5 star service and was just amazing! We are so thankful for her hospitality and eagerness to help make our stay memorable. This is truly what sets this hotel apart. The 5 star service from the staff and excellent accommodations in the heart of the city. My only recommendation to a hotel of this caliber offering top notch service, please elevate the food offerings in the club lounge. This is the only area for improvement. We were mostly out site seeing every day but did use the lounge for a couple of days and the offerings were so limited in quality and quantity. We would definitely be returning to visit again and would not hesitate to book this hotel again!

Great location and very friendly stuff! The hotel sits right in the middle of the city center, convenient to visit most famous sightseeing places. All stuff were very friendly, especially Vanda and Evelin at front desk were very helpful. Room was clean and comfortble, had a great view of St Stephen's basilica. Good quality of breakfast.

Really nice location and rooms. Checkin/Checkout went smoothly thanks to all the staff , especially Vanda . We return

Kyla and Aisouda provided absolutely amazing service at the lounge! She was friendly, attentive, and went above and beyond to make sure we had a great experience. Her positive attitude and professionalism made us feel welcomed from the moment we arrived. It’s employees like Kyla who make a stay truly memorable. Thank you for the outstanding hospitality I look forward to returning!

I am very happy about hotel and I really liked Aisouda which treated me very well, all the ottimio group were helpful, room are very good.