The Ritz-Carlton, Budapest

I highly recommend staying at the Ritz Carlton Budapest. From the moment we arrived, we were cheerfully greeted by George at Valet. He was so welcoming and polite. The female employees at check in were very accommodating and helpful; explaining the cities geography and historical sites. The entire staff that we encountered whether it was in the bar lounge with Viktoria or club lounge, valets, restaurant servers; they wanted to please the hotel guests. We so enjoyed our stay at this hotel, the location was perfect; especially with the proximity to the Christmas markets.

I would like to share feedback regarding our recent in-room dining experience at The Ritz-Carlton Budapest, with the hope that it will contribute to improving the service for future guests. Key Concerns: Delivery Delay: It took two hours for our order to arrive, which was far beyond the expected delivery time. Considering it was a special occasion—Christmas dinner on December 24th—this was particularly disappointing. If delays were unavoidable due to high demand, we would have appreciated being informed honestly. In that case, we could have chosen to dine at an open restaurant instead. Staff Attitude: The male staff member who delivered the food made no mention of the delay and seemed unfriendly and unprofessional. This behavior was far from the gentlemanly service we expect from The Ritz-Carlton and left a very poor impression. Order Discrepancy: We ordered penne, but spaghetti was delivered instead. Moreover, the penne was overly spicy, resembling Thai cuisine, while the Arrabbiata lacked salt and had a presentation that can only be described as "the end." Food Quality: The taste and quality of the dishes fell far short of our expectations for The Ritz-Carlton. As a certified chef in Japan with six years of experience, I regret to say the food was inedible. If the dishes were prepared according to your standards, I apologize for the misunderstanding, but they did not meet our expectations. Additionally, we took the dishes to the front desk to inquire if the taste was correct, but we did not receive a response. As compensation, the hotel offered a transfer service to the station. However, it seems this has become a habitual response to any issues, which is disappointing. Given that we waited for two hours, the time spent far outweighs the value of a transfer service, making it an insufficient form of compensation. This experience was our final memory of Budapest, and unfortunately, it became our worst memory of the trip. By contrast, in the neighboring city of Vienna, we experienced outstanding hospitality and exceptional in-room dining, highlighting a significant disparity in service quality. Furthermore, The Ritz-Carlton holds a special place in our hearts, as it was the venue for our wedding reception. This only adds to the disappointment of this recent experience. This feedback comes from a Japanese Marriott Bonvoy Titanium member and a certified chef with six years of experience. I have also attached photos for your reference, which I hope will help improve the experience for future guests. For anyone considering in-room dining, I would advise exercising caution. We are not seeking compensation, but the attitude of the male staff member who delivered the food was particularly disheartening and fell far short of professional standards. The Ritz-Carlton has always been a place where we have enjoyed wonderful service and created cherished memories. This experience, however, was a significant deviation from those expectations. I firmly believe such incidents can be prevented with better preparation and communication. I hope this feedback helps improve the service quality for other guests in the future. Thank you for your understanding and attention to this matter. Best regards, ▽日本人の方向け▽ 結論私はこのホテルには一生泊まりません。 みなさまお気をつけください。 ま、怖いもの見たさで行ってみるのもいいですが、、、 FourpointにRitzという冠を被ったホテルです。 ーーーー お世話になっております。 このたび、リッツカールトン ブダペストでの客室ダイニングに関する体験について、今後のサービス向上の参考となればと思い、フィードバックをお送りいたします。 主な懸念点: 配達の遅延: 注文からお届けまでに2時間を要し、予想を大幅に超える時間がかかりました。特に、12月24日のクリスマスディナーという特別な日の体験であったこともあり、非常に残念でした。もし混雑しているのであれば正直にその旨を打ち明けていただければ、私たちはオープンしているレストランでの食事を検討することができました。 スタッフの態度: 配達を担当された男性スタッフは、遅延について一切触れることなく無愛想で、不快な印象を受けました。リッツカールトンに期待する紳士的なサービスとはかけ離れており、大変残念でした。 注文内容の相違: 注文したペンネではなくスパゲッティが届けられました。さらに、ペンネは非常にスパイシーで、まるでタイ料理のように感じられました。一方でアラビアータは塩味がほとんど感じられず、見た目も「the end」と言わざるを得ない仕上がりでした。 料理の品質: これまでリッツカールトンに期待してきた味や品質とは大きく異なり、非常に残念でした。私は日本で調理師免許を取得して6年になりますが、申し訳ないながら食べられないと感じました。これが貴ホテルの基準通りであれば恐縮ですが、私たちの期待とは異なっておりました。 また、フロントへ料理を持参し、味が正しかったのか確認をお願いしましたが、その回答をいただくことができませんでした。 さらに、今回の補償としてホテルから駅までの送迎サービスをご提供いただきましたが、これが問題が起きた際の恒例対応になっているように感じられました。私たちが2時間待機した時間を時給換算すると、それ以上の価値があることは明らかであり、送迎サービスは補償として不十分であると感じました。 ブダペスト滞在の最後の思い出がこの体験だったため、非常に残念で最悪の思い出となってしまいました。対照的に、隣町のウィーンでは素晴らしいホスピタリティと最高のインルームダイニングを楽しむことができました。この差は非常に際立つものであり、ブランドへの期待値を改めて考えさせられました。 なお、リッツカールトンは私たちの披露宴パーティーの会場でもあり、非常に思い入れのあるブランドです。それだけに、今回の体験はなおさら残念に感じております。 このレビューは、日本で調理師免許を取得し6年の経験を持つ日本人のマリオットボンヴォイ・チタン会員の意見です。参考として写真も添付しておりますので、ぜひご覧いただき、皆さまの今後の改善にお役立てください。また、インルームでの注文を検討されている方は、どうぞお気をつけください。 私たちは補償を求めるものではありませんが、特に配達を担当された男性スタッフの態度については非常に残念であり、プロフェッショナルとしてあるべき姿ではなかったと感じております。 これまでリッツカールトンは素晴らしいサービスと楽しい思い出を提供してくださる場所として信頼しておりましたが、今回の経験はその期待を裏切る結果となりました。こうした事態は、より良い準備とコミュニケーションによって防ぐことができると信じております。 このフィードバックが今後のサービス向上に役立てば幸いです。最後になりますが、このたびの件にご理解とご対応いただけましたら幸いです。 お忙しいところ恐れ入りますが、何卒よろしくお願い申し上げます。 敬具

Right in the city center and 5 minute walk from the Danube River. A ferris wheel and a Christmas market are located right across from the Ritz. The hotel was decorated for Christmas. The best parts were that the service at the front desk was excellent- although our room was not ready at 11am check-in (as expected) we were offered to spend time at the spa until it was ready. In the meantime they asked housekeeping to prioritize our room cleaning and it was ready within 45 min- they exceeded expectations! Our room was large, beautiful and clean and beds super comfortable. We had one challenge with housekeeping continuing to enter our room throughout the day for service, walking all the way into our room several times- there was no door sign available to ask for privacy and when they rang the doorbell it was only seconds later that they walked into the room, giving no time to ask them to return a different time. Other than that it was a nice stay, good location, and value for the price.

Usually, no matter how great a hotel is, you can always find small flaws—but not at the Ritz Carlton Budapest. This hotel is truly a gem in every aspect. Every department, without exception, operates at the highest level of excellence, setting a standard that is hard to match. A big thank you goes to Amey, the Assistant Restaurant Manager, for his warm and exceptional service. His hospitality truly made our stay unforgettable. His proactiveness and warm attitude added a personal touch to our breakfast experience, making us feel relaxed and completely at home. On our last day, we were pleasantly surprised with a thoughtful gesture—a beautifully arranged fruit platter, accompanied by a heartfelt message from Amey expressing the pleasure of meeting us. It was a perfect reflection of the personalized care and attention this hotel provides. We also had the pleasure of engaging with Mr. Istephan, the Concierge,his passion for his role is evident, and we truly enjoyed the meaningful conversations we had together. The entire team at the Ritz Carlton Budapest goes above and beyond to ensure guests feel welcomed and cared for. Thank you for an incredible experience—we will surely return and recommend this gem to others!”

We loved our stay at RC Budapest. By far the highlight was Liliana from the breakfast service in the Kupola Lounge. My kids are obsessed with her and she was an angel. Playing with them, giving them coloring books and little bears, everything. My kids were excited for breakfast each day just to see her. They even asked me if she can come back to London with us. Cannot recommend this hotel more!