Al Habtoor Palace, Budapest

Great location and core staff, service teams need work. The reception team here was the highlight of our stay. Warm, welcoming, and truly helpful from check-in on. When our travel plans changed at the last minute, the concierge, Aron arranged transportation for us all the way from Budapest to Split, Croatia. Above and beyond what we expected from hotel staff he was amazing. The room was clean and the bathroom was well appointed when we arrived. We had a lovely view overlooking Deák tér, and the room got great natural light from multiple windows on almost every side. Keep in mind a room facing the main square will be louder in the hustle and bustle of the city nights. A few things kept this from being a five-star stay. On our second day, housekeeping never came, we didn't realize until we got back to the room around 6 p.m. and found it untouched. Having travelled extensively around the world staying in a five star hotels this is a never event and a major signal that there is a breakdown in service structure and communication. Breakfast was also inconsistent: one morning the staff seemed to forget we'd already been seated, there were no utensils on the table, and nobody came by to offer coffee or juice until we asked. When coffee did arrive, it came without sugar or a spoon. We had breakfast included through our Amex benefit, so no complaints there, but the buffet itself was thin compared to what you'd get at a Four Seasons or similar five-star property. More than once we had to ask for basics like honey or cream to be refilled. Still, the location can't be beat. You're within easy reach of everything in the city, and that alone makes this hotel worth a look for your next Budapest trip.

Excellent service and location, the rooms are very nice. Evelyn and Goretti are wonderful people and very good service from them.

The room was beautiful and had a lovely and peaceful atmosphere. There was a vast array of delicious food, and I found it hard to avoid constantly going back for more. Our buffet server, Goretti, was very kind and helpful and made the overall experience even better. We were super happy with the whole experience and thought that it was great value for money. Definitely coming back the next time I’m in Budapest!

Kyla at the lounge was a great hostess. She was very welcoming and anticipated our every need! She even arranged a breakfast box for us to have on the way to the airport since we had an early flight and did not have time to eat at the hotel. The room was very comfortable and all the amenities were top-notch. Excellent location. They allowed us to check in early which was a big help.

We had a wonderful time at the hotel. It is very conveniently located - less than 15 min walk from most attractions on pest side. Hotel has retained all its Ritz Carlton level personalized service. We were on the club floor and the service and food at the club was particularly great. Our host was Aisouda on all days and she was wonderful. Will definitely stay here next time we are in the city again.