Crown Metropol Perth

It’s my birthday . My husband gifted me an overnight stay at Crowne Metropol, Perth as a birthday gift. We have stayed in this hotel long time ago but we never came back. This time we thought to check it out again. The check in for hotels has changed it’s now 3 pm. When we arrived there were few people before us. At the foyer we were welcomed by forming a queue like at the airport. That dampened my enthusiasm. The check in process was slow. After a reasonable wait we were given our room key. My husband did not tell the hotel staff that it’s my birthday usually hotel gives you a bottle of wine or a slice of cake or a box of chocolate to welcome you. There was nothing not even a bottled water. This hotel does not provide a bottle of water to their guests nor a body lotion. If you book in this hotel make sure to bring your own bottled water and body lotion. The bed was comfortable but a little bit too high for my liking . They have no night light in the bathroom so we left the bathroom fully lit the whole night. As seniors we don’t like tripping over at night to use the toilet. Location is very good. Location

3.5 /5 A reasonable stay with some down falls. Rooms are generous in size , plenty of space for suitcases , shopping etc, lighting could be improved particularly in the bathroom. Beds and pillows we found very comfortable, Rooms very clean on arrival , but no housekeeping for first 3 days unless u request wasn’t a big deal for us. View from room was of the car park not really great, If you room faces the lobby and bar it can be really noisy and walls are not very soundproof , can hear the people next door carrying on till all hours of the night, particularly on Saturday. Location is okay but is outside cbd so need to Uber into main Perth area or catch bus, Staff at front desk difficult to understand and no interest in informing us of what the hotel offered, facilities nearby or activities , not overly welcoming or friendly. Staff for breakfast where much better friendly and helpful. Breakfast is expensive. We enjoyed the pool area, wasn’t too busy never a problem getting a lounge. Main pool was chilly, but heated pool also, pool side service again could be hit n miss with some staff lovely and friendly, with others just going through the motions.

It’s hard not to form the opinion that the hotel is just a side-hustle for the casino. Facilities incl. room were ok, however the staff incl. concierge had no interest in being there. Breakfast at $46 is a joke. Unless you’re a gaming VIP or on a mining conference, don’t expect much.

Over the past 2 months we've had 2 x 2 night stays at the Metropol. Decent enough room and close to the casino entrance but the mean-spritedness of the management is unacceptable given the room rates charged. In this price range I expect a couple of complimentary bottles of drinking water. Absolutely none provided. Good luck even working out the prices of the contents of the fridge. In house movies of some sort would be nice - what we got were multiple channels of free TV garbage - you have to pay to watch anything decent. Not good enough. Leaving a note in the room saying no room cleaning service till the third night unless you hang a sign on the door requesting it (a sign that easily slips off). Not good enough. I was curious why on a 2 night booking for a couple there was only one toothbrush, one soap bar and so on. Not good enough. Particularly annoying is the 1.5% card surcharge applied throughout the resort - penny pinching behaviour at its worst. Let's all keep pretending that cash doesn't cost money to collect, count, balance, keep safe, and bank. Let's pretend it isn't just blatant price gouging.

The whole experience was ruined, mens toilets third world condition what is going on?. The rest of the experience was good i don't know why managment have not seen this as an off putting experience for casino goers.One other thing there is a problem with is the cafe, food choices are changing but not for the better.