Crown Metropol Perth

3.5 /5 A reasonable stay with some down falls. Rooms are generous in size , plenty of space for suitcases , shopping etc, lighting could be improved particularly in the bathroom. Beds and pillows we found very comfortable, Rooms very clean on arrival , but no housekeeping for first 3 days unless u request wasn’t a big deal for us. View from room was of the car park not really great, If you room faces the lobby and bar it can be really noisy and walls are not very soundproof , can hear the people next door carrying on till all hours of the night, particularly on Saturday. Location is okay but is outside cbd so need to Uber into main Perth area or catch bus, Staff at front desk difficult to understand and no interest in informing us of what the hotel offered, facilities nearby or activities , not overly welcoming or friendly. Staff for breakfast where much better friendly and helpful. Breakfast is expensive. We enjoyed the pool area, wasn’t too busy never a problem getting a lounge. Main pool was chilly, but heated pool also, pool side service again could be hit n miss with some staff lovely and friendly, with others just going through the motions.

It’s hard not to form the opinion that the hotel is just a side-hustle for the casino. Facilities incl. room were ok, however the staff incl. concierge had no interest in being there. Breakfast at $46 is a joke. Unless you’re a gaming VIP or on a mining conference, don’t expect much.

Over the past 2 months we've had 2 x 2 night stays at the Metropol. Decent enough room and close to the casino entrance but the mean-spritedness of the management is unacceptable given the room rates charged. In this price range I expect a couple of complimentary bottles of drinking water. Absolutely none provided. Good luck even working out the prices of the contents of the fridge. In house movies of some sort would be nice - what we got were multiple channels of free TV garbage - you have to pay to watch anything decent. Not good enough. Leaving a note in the room saying no room cleaning service till the third night unless you hang a sign on the door requesting it (a sign that easily slips off). Not good enough. I was curious why on a 2 night booking for a couple there was only one toothbrush, one soap bar and so on. Not good enough. Particularly annoying is the 1.5% card surcharge applied throughout the resort - penny pinching behaviour at its worst. Let's all keep pretending that cash doesn't cost money to collect, count, balance, keep safe, and bank. Let's pretend it isn't just blatant price gouging.

The whole experience was ruined, mens toilets third world condition what is going on?. The rest of the experience was good i don't know why managment have not seen this as an off putting experience for casino goers.One other thing there is a problem with is the cafe, food choices are changing but not for the better.

Go stay at the Ritz instead of this hotel. Staff rude. Cannot checkout beyond 11am unless you’re willing to pay additional fees