Crown Metropol Perth

My wife and I stay in hotels regularly. Weekends away. Taking in a show or just holidays. What you get for your money is becoming less and less. We stayed in the crown towers for a couple of nights in a suite. Not cheap tremendous room but the small things. 1 tooth brush who shares a tooth brush. No access to the lounge that would have been an extra $1000 on top of the room rate for the 2 nights. This weekend we stayed at the Metropol. Again nice room. Not much change out of $900 for a night. (In room dining and breakfast). We were surprised to find the complementary water no longer exists. Again 1 tooth brush I ask who shares a toothbrush. Such a shame the small things are no longer part of the rate. Oh we used the bottle and got slugged $11 for it.

Me and Marisa had 2 nights stay at the Metropol, in 2019 we’d stayed in the Crown Towers. Our experience at the Metropol was just as good. We came early as we had a coach trip booked for 2pm, Kayleigh on the reception helped us check in early as our room was free. The room, lovely and comfy with great facilities. The pool, like with the room, was really nice offering plenty of beds. Can’t fault the hotel, we enjoyed it. It was around 360 dollars for 2 nights (Monday and Tuesday). Great location, 15 minute walk to the Optus and the Swan River.

Disappointing in a word. Where to start, they are extracting every cent for as little as they can offer. Room service took 4 x rings and took well over an hour. The is no daily room clean, no bed made up, no cups washed etc. No water in room, I mean a basic cheap bottle of water none. TV old, slow and basic offerings. Service around in pool is a task and no one seems happy if you do happen to get one. They have lost the simple art of the customer all about profit, better places to stay for the money. Oh btw furniture is looking old and jaded.

We had a disappointing stay at the Metropol over the last couple of days. The girl who checked us in was a little snippy which was not very welcoming. We had booked three rooms and one of them wasn’t ready until after 3.30 which meant my daughter wasn’t able to put the baby down for a nap. When they eventually got into their room there was no cot which had been requested on booking and also at checkin. One of our rooms had a loose panel on the ceiling which we reported and maintenance attended the following morning. They left a card to say it had been repaired but it was still hanging loose when we returned to the room. There were cracks in the bathroom sink which was unsightly and rather unhygienic looking. There are no USB points in the rooms We were unable to purchase breakfast items at the poolside despite the menu being clearly displayed. The only way we could have breakfast poolside was to order it through room service which was more expensive. We are not big eaters in the morning and found the restaurant buffet prices very expensive at $49 per person. Overall we found the rooms to be a bit tired and in need of updating. We have stayed there on several occasions over the last few years but the place is definitely going downhill. The lobby is lovely but the rooms definitely need updating.

It’s my birthday . My husband gifted me an overnight stay at Crowne Metropol, Perth as a birthday gift. We have stayed in this hotel long time ago but we never came back. This time we thought to check it out again. The check in for hotels has changed it’s now 3 pm. When we arrived there were few people before us. At the foyer we were welcomed by forming a queue like at the airport. That dampened my enthusiasm. The check in process was slow. After a reasonable wait we were given our room key. My husband did not tell the hotel staff that it’s my birthday usually hotel gives you a bottle of wine or a slice of cake or a box of chocolate to welcome you. There was nothing not even a bottled water. This hotel does not provide a bottle of water to their guests nor a body lotion. If you book in this hotel make sure to bring your own bottled water and body lotion. The bed was comfortable but a little bit too high for my liking . They have no night light in the bathroom so we left the bathroom fully lit the whole night. As seniors we don’t like tripping over at night to use the toilet. Location is very good. Location