The Residences at Hacienda Encantada

The Residences at Hacienda Encantada are very well designed and beautifully furnished. My wife and I have traveled for decades, an absolute blessing to stay at the Residences. Our butler, Guillermo, was wonderful and made our stay even more memorable. Our special thanks to resort management Estefania and Oscar for their incredible work throughout Hacienda Encantada.

We absolutely loved our stay. We've been going for several years and it just keeps getting better. We stayed in a villa and Guillermo, the onsite butler, has been wonderful to us for many years. There isn't a problem he cannot solve. Daily housekeeping is provided by Pilar who looks after us so well.

Cecelia in housekeeping was great as always. Felipe in Marias restaurant very good. Felipe driving the cart also remarkable. All the gardeners and maintenance team very friendly. They all work so hard and we try and tip each and every one of them. Guillermo our butler again was always on the spot when we asked for something.

I have stayed at The Residences at Hacienda Encantada many times in the last decade and always find it to be such an enjoyable experience because of personnel that you interact with on a day to day basis. Guillermo Justo has been our butler for years, in fact we always request him! He is so personable and is such a great organizer and problem solver. He makes each visit seem like a reunion of family and friends. I couldn’t imagine returning to this resort if he wasn’t there. Guillermo’s attention to detail is what makes each visit so special. As well, we’ve always had Pilar as our maid and know that she will take good care of us on every visit. Knowing and interacting with these very special people is always the highlight of our trip.

I can’t say enough about our wonderful stay in the Villas at Hacienda. Our Butler, Daniel, and our Housekeeper, Adriana exceeded our expectations with their superior customer service and attention to every detail. Each day we received a personal visit from Daniel to review our dinner plans and coordinate transportation. We were always met with his cheerful smile, positive and upbeat attitude and willingness to help in any way. He resolved anything we needed personally or for the villa. We had two minor issues needing repair and he ensured they were attended to immediately and effectively. We were provided with his mobile number and could reach him immediately for anything we needed. His personal attention and interest in ensuring our stay was perfect made every day better than the last. We also appreciated his excellent restaurant recommendations and have already begun planning our week for next year. The villa was spotless. I’ve never had housekeeping take the care in cleaning our space as we had with Adriana. She took the extra step to make everything perfect and special. As an example, my hair dryer and hair brushes were out on the vanity counter and she placed them in a shallow, towel lined basket to keep them fresh and clean. This is a small example but there were many instances where she took the extra time to give a personal touch. We didn’t want to leave when the week came to an end and are already looking forward to our visit next year. And, hope to have the same top notch staff!!