Villa del Arco Beach Resort & Spa

Always a pleasure to stay at Villa del Arco. Efrain Barona did an outstanding job taking care of some special needs related to some health challenges we have. The only downside of our trip, which resulted in the lower rating, is the resort’s policy on the pool heater. From what I was told it was too early in the season to turn on the pool heater. At the beginning of our stay the temperature of the water was 85°F, which due to my wife’s health issues is a barely acceptable minimum temperature. That was only the first day; it dropped every day after that and was down to 80°F by the end of the week, which was too cold for even me. Many other guests complained it was too cold as well. Being able to enjoy the water is usually one of the highlights for my wife during our stay, but it was taken from her this trip due to some rigid seasonal policy. I would have given the resort an even lower rating this stay except I don’t want to punish all the hard working staff that did their best and made the rest of our stay enjoyable.

Expensive Patron Bar was horrible service José Louis refused to replace my drink that spilled after I purchased 4 drinks. I will never return or refer friends. It felt more about money than the comfort of the guests I spent a total of $700.00 dollars the food was expensive and sub standard.

We stayed at the resort for seven fantastic days. The beds were comfortable, the rooms extremely clean and the food...absolutely delicious 😋 (we are foodies and have known to be picky). The staff was very accommodating, friendly and were always helpful. Most off all, we would like to show our gratitude towards Eduardo, our pool server. He went over and above to make sure we were well taken care of from shifting the umbrella to ensure there was appropriate sun/shade, to managing our food allergies which was no easy task! Eduardo is very friendly, works extremely hard and should be promoted for all that he does. I would highly recommend this resort! We will definitely be back.

We had a great experience staying at Villa del Arco while celebrating our 9th wedding anniversary. Staff offered great service and hospitality. I’d like thank Ramon Lugo for his great service and food recommendations and making us feel very welcomed. We’ll be returning for sure!

We really enjoyed the resort and staff and especially the pool service from Eduardo. The restaurants have wonderful food and the rooms were large and well kept up. We used the all inclusive plan and was well worth it. They had plenty of outdoor activities and especially enjoyed the water volleyball 🏐.