Hilton Cairns

It was our anniversary and couldn’t have picked a better hotel to celebrate. The staff were amazing, from housekeeping to the front desk, couldn’t fault any of the staff. The front desk supervisor Ada was wonderful, I cannot speak highly enough of Alexandra at the front desk. She was professional, accommodating, and her customer service outstanding. Thank you Alexandra for making our stay (and our family members) a memorable one and our anniversary so very special. Excellent location, close to everything. The rooms were great (however could do with new plush mattresses), pool area relaxing, plenty of sun lounges and happy hour all day. We were extremely impressed with the hotel overall and highly recommend it. We’ll definitely be staying there whenever we’re in Cairns. Well done Hilton Cairns!!!!🫶

Hello My family of 5 stayed at this Hilton for a total 19 nights as a diamond member. I would firstly like to thank all staff who went out of there way to help us during our long stay. We had experienced anumber of issues, in which I had to engage with senior staff on a few occasions. The hotel has a few issues, that need to be addressed. And for some one who travels half of the year, it was a bit disappointing. I would like to thank the staff who I met, and helped adress the issues. There was some poor behaviour from another guest, whom staff adress very quickly for me. The breakfast I really enjoyed Staff had a table set aside for as every morning, as large fsmily and not always easy to get a seat during Xmas period. The staff a very well mannered, and quick on there job, well trained and managed. They treated all guests to a high standard, not just my family. But we did get extra ❤️. Humble I loved talking to the pool staff every morning, good hard working people Pool needs seriously cleaning Lounge staff stop on Very friendly easy going I met some friendly guests Good place to network Staff really did help And generally care about there guests I would come back no problem A couple iss to be sorted for 5 star But I’m positive hotel will adress Again Thankyou for having our family And saying hello and checking in on us Honestly look forward to coming back ❤️👍🙏

Wonderful stay to welcome the New Year! Woke up to breathtaking view on New Year’s Day! This is our second time to stay in this hotel. It’s only 5 mins to the esplanade to watch the new year’s fireworks and it’s very close to restaurants and shops. My little one loves the popsicle hotline which was located in the pool area. Looking forward to coming back!

The beds are very comfortable, the hotel is very clean, staff is wonderful, rooms are great. We didn’t face the ocean but it was still a very nice city view and great room. The breakfast buffet was OK, not massive but food enough for everyone or you can order off the menu. The hotel is extremely convenient, 10 minutes from the airport. Right on the bay and right off the Esplanade which is where all the food is. This is a typical nice Hilton property and is highly recommended. Very happy with the entire experience, this is well worth it to stay at this Hilton.

TripAdvisor Review: Hilton Cairns I recently stayed at the Hilton Cairns for three nights during a family trip, and it was a fantastic experience! Location: The location is unbeatable—just a quick 4-minute walk to the central part of Cairns, with easy access to shops, restaurants, and the pier. It’s perfect if you’re looking to explore the city or catch a boat to the Great Barrier Reef. Room: Our room was spacious with very comfortable beds and a balcony offering stunning views of the water. The bathroom was modern and well-appointed, featuring a large shower/tub with excellent water pressure. I particularly appreciated that the shower had a fully closing door—so much better than those frustrating half doors many hotels use these days. Breakfast: The included breakfast buffet was outstanding, offering a wide variety of options. From hot dishes and fresh fruit to Japanese selections and a pancake machine, there was something for everyone. Made-to-order eggs and specialty coffees were also available, which was a nice touch. Lounge: The lounge for elite members was a highlight of our stay. It had incredible city views and provided a relaxing space throughout the day. There was a continental breakfast in the mornings, and the evening spread was so generous that it could easily double as dinner. To top it off, a harpist played in the evenings, adding an elegant touch to the atmosphere. Staff: The staff were exceptional—friendly, attentive, and eager to ensure we had a great vacation. On our first night, we discovered an unexpected issue: hundreds of ants in our room. While it’s the tropics and bugs can happen, this was quite a surprise. However, the front desk handled it swiftly and professionally. They immediately moved us to another room nearby, and the process was seamless. Overall: Despite the initial hiccup, we had a wonderful stay at the Hilton Cairns. The location, amenities, and service were all excellent. I wouldn’t hesitate to return on my next visit to Cairns. Highly recommended!