Hilton Cairns

Hotel is close to boardwalk, cruise boats and the esplanade. Check in and out was easy. All staff are eager to assist. Room was clean, bed comfortable. Great views from the rooms. Close to restaurants and shopping, all within walking distance. This is my go-to hotel in Cairns.

For a standard Hilton Hotel, this was excellent. The rooms were comfortable. The hotel was clean, and we had absolutely zero complaints about our view. While it isn't a "luxury five star resort" it easily gets five stars from me in its class. We were close to everything, especially the docks for our morning meet on a scuba trip. There were great restaurants nearby, as well as shopping, and our other tours picked up nearby as well. I would absolutely recommend this hotel, and stay here again if we were to ever return.

After a not so good Hilton experience elsewhere, this one was very good. Great location. We had a wonderful room with stunning views of the marina. The room was comfortable and clean. We loved the open spaces with the rainforest like feeling. The executive lounge was great with very nice staff. So was the breakfast, variety was great and the views fantastic. It was a very pleasant stay.

The staff at Hilton Cairns are what really make this hotel. Everyone we interacted with were friendly, helpful and welcoming. Eli on the front desk was amazing. Locations is ideal as it is next to the departure point for boat trips to the reef and easy walking distance to the main streets of central Cairns. We booked the Premier Suite on the Executive floor for two nights. Unfortunately the air conditioning in the suite is undersized for the volume of space and it was uncomfortably hot in both the living room and bedroom with Air conditioning set to the coldest temperature and highest fan speed. The engineer attended to attempt to fix the issue, however it made no difference. Alvin the guest services manager was extremely helpful and arranged a pedestal fan however this just blew the hot around the room and it was extremely noisy with only one loud setting. We were then provided with a standard room to use to sleep in for the two nights and still access the suite. However air con in the standard room was also ineffective. So we spent two sweaty and restless nights in the Cairns Hilton. The Hilton building services have not been updated (since the hotel was constructed in the 1980s?) so the rooms have a very old aircon system that cannot cope…which is unacceptable in a tropical location particularly when you are paying for the best room in the hotel. As mentioned the staff are excellent however I cannot recommend the Hilton in Cairns if you want to have a comfortable nights sleep!

Good location, great staff. Downtown is an easy walk. There is a great waterfront area with many restaurants. This is where most water tours leave from. The hotel is showing its age, A/C wasn’t keeping up too well. The bar area had an amazing sushi chef a few nights a week.