Four Seasons Hotel Cairo at the First Residence

We expected the usual Four Seasons standard but were badly disappointed. This is a tired hotel in need of major renovation, and it does not seem well-managed judging by the very uneven level of professionalism among staff. The Aura restaurant was ok but staff at the breakfast restaurant (Tea Lounge) did not make us feel welcome or taken good care off, instead we faced sourly staff every morning that did not give the impression to enjoy working there at all. It felt more like an average Hilton or Marriott hotel rather than a presumably upscale Four Seasons. The rooms were particularly tired with shabby furniture and dusty surfaces. Incredibly for a hotel with big roads on both sides and plenty of noisy nightlife boats nearby, the windows are single glazed and hence not sound proof. Bring ear plugs with you. There were some nice touches like little cakes brought to the room for new year and cleaning staff was friendly. The one positive exception to the generally poor impression was the concierge desk. Chief concierge Sherif did a great job in helping us arrange excursions via email prior to arrival and organized a fantastic guide (Maged) for us with whom we spent several wonderful days exploring Cairo, Giza and Memphis. Overall, though, we felt that we were let down by the Four Seasons brand at this property and in future will have to be more careful in our choice.

an excellent hotel in the midst of the desolation and chaos of this city. Very clean and spacious room, breakfast or room service are EXCELLENT. Spotlessly clean. And above all a more than honorable price. All the staff, without exception, are extremely kind and always smiling. Thank you for this welcome.

What’s the point of staying in a nice hotel if it is too noisy to sleep? Our room was on the 6th floor on the front side of the hotel. The traffic noise with the incessant vehicle honking and beeping was too loud to sleep. The noise continued until around 2am then started again around 6am. We checked to make sure the windows were shut tight. They were, they just were not soundproof. Maybe a room on a very high floor would be quieter. Our room was very large. Bottled water was complimentary. Three 600 ml bottles were provided in the room and it was easy to get more from the front desk or housekeeping as needed. The bathroom was very large with a sink, tub and separate shower. The toilet and bidet were in a little room in the bathroom. The room included a mini-fridge which was 1/3 full of hotel beverages. It was a battle with housekeeping to make room for our own beverages. Each evening we would move their beverages to the back shelves to make room for our beverages and every day they would rearrange all their beverages to take up all the shelf space again. The breakfast was excellent.

Absolutely wonderful service by every employee, fabulous food and restaurant options, beautiful well appointed rooms with comfy beds and soft pillows. LOTS of security (in a good way). Great property. Beautiful - heated - pool. Fun hookah area and the spa was amazing. They had Thai masseuses on staff to give real, authentic Thai massages. Great facial. Excellent and unique shopping. Beautiful building. Did I mention this place is awesome!?!? This is perfect for Americans seeking a luxury, safe experience in Egypt.

This is a fantastic hotel. The rooms are wonderful and huge! The bed is so comfy and the pillows are huge and luxurious. The bathroom is massive with a separate toilet and bidet in a room as big as a walk in robe. There is plenty of hanging and draw space. The food is great and the staff are so friendly and helpful, nothing is too much trouble.