Four Seasons Resort and Residences Napa Valley

My very first experience with this hotel. I booked for two nights but meant to book it for three nights. I called the hotel and asked them to help me change the reservation to two nights. Here is my interaction: Four Seasons Napa Valley Reservation Person: "May I have your confirmation number please." Me: "I am sorry I don't have it handy." Four Seasons Napa Valley Reservation Person: "To modify your reservation I would need your confirmation number." Me: "I don't have it. If you need a confirmation number I can just cancel my reservation number and stay with a different hotel." Four Seasons Napa Valley Reservation Person: "Okay Sir, have a good day." Me: "Thank you, you too". Me: Cancelling the reservation!

I am truly a Four Seasons fan and have stayed in their Santa Barbara, Milan and my favorite of all time, The George V in Paris, but I've never stayed at a casita-concept designed from scratch Four Seasons property. We had a very large suite, which was flawlessly appointed. I literally could not think of one thing which was missing (OK, the minibar fridge could have been a bit larger in order to make it useful, waaaa). They truly thought of everything, down to the toilet paper holder that incorporates a shelf on which to rest your cell phone. Genius! There is simply not much worthy of complaint. High cost comes with the territory, but it was dear indeed, costing the same as our recent 10-day cruise, especially as the county and state levied taxes seemingly derived from a fever dream. The location, which is in adorable Calistoga, is not ideal for easy access to the major wineries (there is a winery on the property as well as a really decent restaurant called Truss). No pebble was out of place, nor a bush allowed to be bushy. Everything was spotless. Everyone was super polite, and honestly so. I'm pleased we tried it, but for me, it was too sterile for my taste.

Stayed in this resort with my wife and we had a nice time. The villa was large and luxurious, the service was great, and the food was mostly good. Very pet-friendly and there was no pet fee. The resort property was good but does not have anything spectacular other than the small sections of vineyards. However, the villa was superb inside to compensate that part. Overall, its a nice property and we would visit again.

We recently returned from the Four Seasons Napa where we had an excellent stay. One thing to know for those who aren't familiar with Napa Valley - this hotel is located fairly far north in the town of Calistoga. It just means there is extra travel time if coming from the San Francisco area. Our room was a Vineyard View one bedroom suite - and it was a very nice, spacious suite. We like suites we can hang out in and this fit the bill. Most of the units there seem to have nice views of the vineyards and/or foothills. There was a large outdoor balcony, but it wasn't particularly usable given the weather. I wish they had put fire pits on the balconies to make them more usable year-round. But the suite was nice enough it didn't really matter. There are two restaurants - Auro and Truss. One disappointment was that staying at the hotel didn't provide any help with getting a reservation at Auro which has one Michelin star. However, we had some good meals at Truss, including very nice breakfasts. There is also a coffee bar tucked in the back of Truss - easy to miss, but a good option if you just want morning coffee. I found the fitness center to be rather dark - not the kind of center that inspires me to workout there. However, that's minor. In general, the suites are really nice, housekeeping did a good job and the staff members are responsive and helpful. I expect to return.

Beautiful location! The grounds were pristine. Loved watching the sunrises and sunsets from different places on the property. Our room was spacious, well appointed, and had a comfortable bed. I especially enjoyed the deep bathtub for a relaxing soak. The staff was both friendly and efficient. They promptly took care of our needs. Every detail was carefully executed.