Langdon Hall Country House Hotel & Spa

Poor customer service experience at both the spa and reservations desk coupled with a lack of attention to detail. Since this was the first time visiting the hotel, we posed questions about the rooms, spa and the grounds and the entire team had very limited knowledge. Do not be fooled with Weekend Getaway Packages and be sure to ask about the fee details since there is very little transparency on pricing. Not what I expected and definitely not recommended.

Food and accommodations were superlative. Service by staff who love their jobs. Little missteps that were easily sorted. Thoughtful consideration for celiacs. Loved the valet and porter service. And the consideration for our dogs. They had an amazing time. It was an wonderful Christmas experience.

We had a nice visit. On the whole the room was nice, the restaurant was very good, the spa was awesome, the people are very hospitable. Be aware: the room we stayed in with a fireplace has a very smoky odor. It seems wherever there is a wood burning fireplace in the building you get this strong odor which is to be expected, the fireplaces are not the kind with sealed glass doors, if you are sensitive to this then choose a room without the fireplace. The dining is very good but caters to wine so don’t expect a lot of choice if you drink beer like me, they do have some cans and they do have Guinness yay! Their draft beer is ok if you like lager with fruity taste. We didn’t get a chance to see the trails. A bit pricey but a good spot to go for a getaway, and the spa is exceptional.

I attended a wedding at Langdon Hall and stayed in the main building room 7, hoping for a luxurious experience. Unfortunately, the stay was marked by a significant issue: the fire alarm went off multiple times during the night after having a staff member light the wood-burning fireplace in our room. This filled the room with smoke, and since the windows were non-operational, we had no way to ventilate. We spent the night inhaling smoke, and when I reported this to the front desk, I was met with a dismissive response, simply being told, “sometimes this happens.” The lack of empathy and attention to guest safety left me disappointed, especially at a property known for its excellence. I expected more from Langdon Hall, and I hope management takes steps to prevent this from happening to future guests.

I have good feedback and bad news about Langdon Hall. The grounds are beautifully kept and the spa while small and quaint is lux. The massage was high quality, with only one rude spa staff of multiple. They neglect an open and accessible pool, included by their competitors. Most of the staff seem kind and attentive in the main house. The rooms and dining room seem over priced when compared to other upscale vintage hotels. Here is the problem, there are many staff that constantly follow you around this property. I mean multiple cars circle you in the parking lot, sit in the back staring at you. They follow you to the trails. Come out to supervise you every 5 minutes at the spa. Diligently follow you around every crook and cranny of the main house. As a solo traveller, it was very uncomfortable to experience a large dark suv with black windows following you around the parking lot, then stock you from the back. Later, I tried to finally lose the tense following staff to use the washroom, and nope a man quickly turns coming after you, he comes down the stairwell and along the creepy basement corridor after you, I though he was headed strait into the stall with me. After 6 hours of this staff behaviour, this type of stocking is a breach of client human right to freedom. As a solo traveller I have travelled internationally and locally extensively and have never encountered such a problem. Other upscale hotels, Prince of Wales, Queens landing, Royal York exercise a normal level of supervision leaving comfort. Langdon hall is intense and uncomfortable. Do not travel here alone, the invasive staff stocking you at night in the parking lot and to the bathroom is very uncomfortable and inappropriate.