Charles Hotel

The location is the best. Housekeeping went out of their way to make us feel valued. The restaurants and bars were great. The room was clean and tidy. Everyone we came in contact with at the hotel was friendly and helpful. We will stay here again!

Stopped in at the Charles Hotel again for another wonderful stay. Great environment of Americana and New England charm, yet so convenient to the vibrancy of Cambridge. We love the people throughout the hotel from the staff to the interesting guests and a spirit of welcoming for all of us. Highly encourgage it as a great spot to enjoy time in and around greater Boston.

i wish I could give this hotel 10 stars. Everything about it is fabulous: the spacious rooms, the delicious restaurant, an awesome fitness center, and the adjacent spa. But most of all is the excellence of service. They have you fill out a pre-visit check in and I requested a room with a bathtub--they obliged in a big way. And I learned that not every room has one, so they really paid attention. Easy check-in and check-out, great location, and efficient valet parking. I'll never stay anyplace else in the Boston area.

Well-located beautiful hotel near Harvard Square. We had a nice meal at Henrietta's table and walking distance to the center of the square and the T. Great stay and I would stay whenever I am visiting the Harvard area. Suite was spacious and liked the Nespresso coffee machine in the room.

For $400 a night, you might think they'd ensure a working thermostat. Not so. The unit was dead when I got into the room. the first technician diagnosed the problem and then disappeared. Then I got to wait 40 minutes for someone to bring a cart (first time arriving with no cart) so I could haul my luggage down a floor to another room.