The Lake House on Canandaigua

Our children thoughtfully gave us a gift card for Christmas,so even though we’re local, we decided to get away for one night, and a nice dinner. Frankly, I wish we had used the gift card for several dinners at the Rose Tavern, which was excellent with excellent service (a bit over priced!), rather than a one night stay. The Lake House staff was superb, friendly and well trained. Other than the view, the lake view king premium was nothing special and in fact there are more amenities in your typical mid range hotel: - Decor was very monotone, and not sure who selected and placed the artwork. Felt “cold” because of bare floors. - Coffee maker did not work and leaked (I went down to the coffee bar and they comped us 2 cups of coffee). - Beverage cooler, no microwave. - wooden pegs to hang up clothes were useless. - only mirror was over bathroom sink. - chairs if you wanted to sit and read hard and uncomfortable. - ceiling fan in vaulted ceiling not working. - the bathroom was very disappointing, especially for a newer property. Nice shower but just a standard shower head; poor lighting for putting on makeup, etc.; big pet peeve - sign asks you, for “green” purposes, to hang up towels, but NO TOWEL BARS. Fixtures already tarnishing. The common areas are very nice, with much high end craftsmanship that reflects the area. There is a $38 resort fee which they won’t waive even though we didn’t use the pool, hot tub, activities or get our S’mores kits, so just an up charge for the room (oh, we did get a few classes of sparkling wine). In conclusion, great staff but nothing special about a night away.

My daughter and I went to The Lake House for the day to enjoy the outdoor sauna experience. We had an amazing time. It was one of the coldest days of the year, and it was so invigorating to do 15-minute sessions in the sauna with one to two minute breaks in between, cooling off outside with crushed ice and cold water. So refreshing and cleansing. There were honey facials and there was lots of herbal spray. Truly, it’s been the highlight of our winter so far. And Tricia did a wonderful job taking care of us. Explaining how to get the most from the experience and checking on us in the sweetest ways to make sure we were enjoying ourselves. After the sauna, we slipped into the hot tub to enjoy the last afternoon sun and mist on Canandaigua Lake. Highly recommend.

The facial that we both got at the Spa at the Lake House by Norma was beyond great. She is a true professional and she was extremely attentive to our needs and made sure along the way that we were comfortable. She is truly talented and we left feeling renewed. Thank you NORMA!

Whoever is the Gardner/landscaper for the property, he or she should be commended for their imagination and creativity. The property, from season to season, is beautiful. I have been coming to this property since it open… literally the week of. It’s becoming apparent that the management team has changed and with this change has brought a noticeable difference in attitude, culture and service — from the front desk to housekeeping. This was an exceptional getaway with impeccable service and attention to detail. Other than for the facilities, I, as a guest, feel unappreciated and sometimes unwelcome. It’s disappointing.

Our anniversary get away at the Lake House was absolutely perfect. The weather could not have been better, the grounds were decorated with hundreds of pumpkins ! Stayed in a canal view room with a great view of the lake as well. Had a great breakfast …. Coming from Canada, (exchange rate ) this was a very expensive one night vaca, but all said and done, you get what you pay for. No complaints start to finish!!