Gran Melia Palacio de Isora

We have just enjoyed yet another wonderful week in the Red Level, adults only, area of this fabulous hotel. Having experienced some other well known luxury hotels in Tenerife, this is easily our favourite. It begins with the outstanding teams of customer service and food and beverage professionals who do such a great job. In the Red Level area, this includes Dean (Manager), Vero (Front Desk Manager), Lucas, Mario, Enrique, Jessica and many other special people. Seven restaurants give guests plenty of choice to eat in the hotel or restaurants in the local town are always an alternative. Breakfasts are a delight and so are the wonderful team that deliver excellent choice and special mention goes to Gladys, Rafa, and Elise. The hotel is very clean, the extensive landscaping and pools are superb and it is in a most attractive part of the mediterranean coast. With wide-ranging, live entertainment, in a fabulous setting, this hotel, in our view, is hard to beat.

A beautiful hotel with the longest pool in Europe. A Deluxe room was very comfortable, well designed and clean. We enjoyed the food. There are a couple of restaurants and bars. I can recommend all of them, especially Agave near the pool. I have to say that the staff was great. I would like to highlight Dieny who was very open, friendly and helpful during the whole stay. An additional advantage is the promenade right by the ocean, which can be accessed via an underground passage directly from the hotel.

Stayed here for first holiday with my daughter in 7 years so wanted it to be really special which I thought it would be going by hotel description and price paid. The best thing about the hotel is the grounds and outside pool area which are undeniably beautiful with stunning views as is the upper outside level at sunset. First issue was when we arrived our room wasn’t ready, had to wait three hours for our room. Check in was straight forward but the explanation as to where we could eat or not eat etc was cumbersome especially as on holiday you want to unwind, relax and try to get away from booking meals on apps. Every person I spoke to had issues with the booking process for restaurants other than the buffet one and we didn’t manage to get a booking once on our holiday. When we eventually got our room I was disappointed as paid for a sea view which I did not get. Was in a corner room looking directly onto other peoples balconies with a hint of sea visible through the trees. Staff all seem overwhelmed and try their best but the hotel seems to make it difficult for them. Dinner queues every night which I didn’t find a huge concern but once seated your drinks or coffee take an age to arrive. Drinks at night time evening entertainment are table service only with wait of over half an hour being common. I went to the bar myself and explained that I’d been waiting half an hour and just wanted a glass of wine to take to my room to sit on balcony and was told that it was table service only so just gave up. Mini bar is chargeable for everything even coffee pods in room. Only one pool bar was open and was a fair walk if you were sitting at the far end of the pool. There are buttons to press for waiter service at the sun beds but no one ever appeared when they were pressed. Pool bar was the only bar open through the day at oasis. Snacks are not plentiful with no help yourself option and are at rigid set times in the day. Ice cream bar is only open a few hours. Balinese beds you see in holiday pics are chargeable at a susbstantial cost unless you get offered them free by a media rep and have to attend what is basically a time share of sorts meeting. My Daughter cut herself on glass that was in her bedding on first night. Rooms are dated and smelled damp. Shower overflows onto floor. This is an honest reflection of our stay. I expected more and don’t ever complain unnecessarily. Despite the foregoing we had great quality time together but considering what we paid and what was advertised the hotel definately did not meet the expectations it claims it will. Many reviews will say the same as mine, it’s not people griping, it’s a true reflection of the hotel standards. Please look elsewhere to spend your hard earned holiday money.

Family of 4 staying during the week of 4th of November. With busy schedules and 2 children (6 and 18 months) the goal of the week was to make family memories, switch off and relax. Staying in a 1 bedroom Suite meant a comfortable and luxurious space, with a cot for the baby and a small bed for our 6 year old and even a small kitchenette with fridge, microwave and sink etc - perfect for Milk, snacks and various items needed with small children. The balcony was great and with a nesporesso machine in the kitchen it made for a lovely spot in the morning before breakfast. With Red Level we used the OASIS breakfast area which was a calm and tranquil experience with a la carte breakfast. Great service with a special mention to Oscar for his Cartoon Themed Pancakes and Javier and the team for lovely warm service. The kids LOVED the Mini Club in the morning for a few hours which gave the adults time to enjoy the sun, play a game of padel or use the Spa, and afternoons were spent spent in the heated Family Pool or the new Kids Splash pool complete with slide and Pirate Ship! We enjoyed the food of Lolio and Oasis in the evening but the Tappanyaki experience of Nami was a highlight with the added theatre of the Chefs. Agave the mexican restaurant for lunch was also great. All in all the hotel is beautiful and luxurious but its the team who made the stay and helped us make family memories for a lifetime!

Fabulous few days special Birthday stay red level all the way ! Just back after a 5 night stay , We booked Red Level in a ocean front deluxe room via Meliá escapes Our friends recommended this hotel as they have done previously in other locations so we were expecting good things. They said go red level and as we had just had a couple months break from the alcohol we booked half board On arrival you are whisked away to the red level adults only reception area and offered a drink of your choice - water of course ! Check in process very good and also our room had a great sea view on the 4th floor overlooking the main plaza area - I wouldn’t have called this ocean front but as only here 5 nights decided the view was good so didn’t complain We emailed red level reception to book our restaurants prior to the trip as the App is hopeless ! One thing that is confusing is the restaurant pricing do they charge or not if on Half board ? The app and menus suggest they do yet we were not charge at all. Nami restaurant very good especially the teppanyaki The red level is the way to go each afternoon at sunset there’s an hour open bar - yes sometimes at 5 it’s like feeding the seagulls but most afternoons it was ok after 5 mins, there’s also a selection of cheeses salads picky bits as there is at lunch time, although mainly pastries and cakes at lunch, red level breakfast is also excellent we did try panga for breakfast as well again very good as is the evening meal in the red level area out back on decking We only used the red level adult pool but the large Freeform pool is fab and plenty of beds - I think last week was far busier as was half term - weather for early November has been exceptional 25 degrees clear skies and no wind - perfect Check out again excellent as our flight was 8pm we sat around the pool most of the afternoon then taken back to main reception to wait for our transfer and given a glass of fizz - butler service for red level excellent. Staff are fabulous again red level bars restaurants pool area as well as the main restaurants, all said would we return? I think yes ! Especially late in the year or January