Gran Melia Palacio de Isora

Well Be coming here since it first opened Now upgraded for numerous years red level adults approx 10 years Pre covid great Since then going gradually down hill lots of niggles on visits If you are a new customer you don’t know any different to how great the service was But the standard is gradually dropping On arrival checked in great In the room usually a bottle of cava / chocolates Not this time Lunch on our terrace Cost cutting or substantially friendly Paper napkins used to be linen napkins Breakfast Order they got it wrong two times also paper napkins Then tried to use apps to order lunch so no apps working oh we upgraded Back to reception they can’t sort it so apps still not working Manually ordered lunch Wooden utensils absolutely useless can’t eat with them Paper cups for a cappuccino not the downgrade of plastic coffee cups as last time we visited Looked on easy jet please take me home 😟 Staff are great but these niggles have been getting to us every time we come the room with our large terrace is not compensation for the downfall of these niggles Sorry our October booking will be cancelled 😞

This is the best hotel ever. We were there with our little baby. The staff takes really good care of you. Especially, Miriam from Customer Experience made sure that everything will be excellent and that we can enjoy every second. There endless amazing points to mention for this hotel but notably service is just unbelievable great. For example Customer Experience created a meal plan for our baby. Each restaurant prepared a delicious baby puree for our little sunshine. He was so happy. The whole place is simply amazing and you can truly relax there. We will come back to this hotel every time we are visiting Tenerife!

This is by far the nicest and biggest all inclusive resort I’ve ever been to. The staff were amazing. The restaurants were fantastic. The overall building is just beautiful. You won’t be disappointed!!

A lovely hotel for a family trip. The hotel was clean, most of the staff were friendly, wait times for tables at meal times were long, bar services were slow and staff rude. Snagging around the hotel which was dangerous (my son cut his knee open on a jaggered broken wall) The food options and restaurants are great. We were there over Easter and the decoration and menu was super. Breakfast on the terrace at the buffet restaurant is lovely but you b my red to ask on arrival. Entertainment during the day and evening was excellent. Some children’s entertainment was a little disappointing with equipment broken and staff not taking control. The pool areas were clean. Though the water was cold. The large saltwater infinity pool is shallow and fun for the kids. Great access from the hotel onto the seafront. The rooms are clean and spacious. We were lucky to have a balcony with a view. We were due a late checkout but this was not processed in the system, so make sure to check on arrival. The bar services with the entertainment in the evening is very poor. Nobody walks around to serve and half way through the holiday they decided to remove drinks from the all inclusive menu. It would be nice to see a play park onsite for the children. Whilst on a private tour I was able to view the suites and family rooms. The suites are excellent for the space, family rooms have a kitchen should you need it. All in all a lovely holiday. Shame about the weather but that’s nature for you

We have enjoyed a 15 night stay at the Gran Melia over Christmas and New Year with our family . We have had a fantastic time enjoying the sunshine and the amazing service. We ate many times in the Mexican Agave restaurant. The food was great - we would recommend the Quesadillas and Nachos. Thank you so so much to Erika and Beatriz from Cuba who have been exceptional, along with Viktor, Jesus and Roberta. We can’t wait to return.