The Ritz-Carlton, Abama

Have been coming here for past several years and am coming to the end of a 2 week stay now. Have to say that the Resort is now showing signs of suffering from its popularity. I am Bonvoy Gold Elite member and had in the past, been offered room upgrades and been made to feel that Management were keen to look after us. Now, despite writing several times to try to ensure that we were allocated a nice room ( and beware, there are nice and not -so-nice rooms!) it was clear that no effort had been made to try to ensure that we were allocated to a decent room. Fortunately, our trip was saved by a fantastically helpful lady - Fatima Maroun - who understood our needs and made a great effort to ensure that we were happy with our room. As for restaurants, food - especially in Verona - is generally of very good quality. Food in Verde Mar is good but they have a ridiculous rip-off policy with their wine list. Cheapest bottle of white wine was 39 euros but it was not available (!) and the next available bottle was significantly more expensive than that! Thank you once again Fatima Maroun for making our stay a pleasant one!

This is a spectacular property in an amazing location. The grounds are designed as a breathtaking resort, which goes from the golf course down to the sea. The staff were amazing and looked after every single detail. The food (half board plan) was absolutely stunning, including the Michelin starred restaraunt (s). We had a spectacular meal at M.B, one of the two Michelin starred restaraunts. We could have spent the whole week without leaving the property, but there were lots of other things to do in the area. The spa was particularly nice, with an incredible view and great facilities. I would love to return to this amazing resort.

We stayed here for 4 nights and it was everything we could have asked for. The room was spacious and clean, cleaned everyday to a high standard. The bathroom was re stocked everyday and the shower is sensational. The balcony which overlooked the pool and sea was perfect with 2 comfy seats and very spacious. Breakfast was very tasty with lots of options from cooked food to pastries and fresh smoothies. The pools were great, staff were very helpful with putting towels down for you, one thing that could improve is the service around the pool for drinks and lunch no one coming to take orders. The WiFi is is absolutely awful it’s non existent wasn’t able to connect to it once over 5 days. Overall hotel very clean and would definitely be back.

Lovely hotel for families. Excellent food and impeccable service. We would definitely stay here again. You definitely need to book restaurants in advance to ensure you can get a table. My only negative - and this hopefully doesn’t affect too many people - is they didn’t have facility / want to take liability to store medication (in our case insulin) in a fridge; hotel room fridges are not reliable and can freeze medication. This is the first hotel we’ve ever been to where we’ve had this problem. Not the end of the world but something for anyone living with type 1 diabetes aware of.

We are here at the moment. This is our 4th trip. 1st two times everything was excellent. Last time not great. Worse again now Location is beautiful and our suite is fantastic. However, the level of service is absolutely shocking. It took me 2 hours and 6 phone calls to get them to send drinking water to our room yesterday. Lunch in Txoko takes forever because service in restaurant is so slow. They bring some of orders. No condiments. They forget things like bread /water. No explanations. We just waited 40 minutes for a bowl of gazpacho. Tried room service instead on Day 2. Worse. Took 90 minutes. Food was cold. Wife’s order was wrong. We’ve eaten in three of restaurants so far this time. Verde Mar is very good. Mirador is a beautiful setting but very average food. Lunch in Txoko just isn’t anywhere close to the standard one would expect. Managerial staff are always apologetic but nothing changes substantively