Hotel Hotel

This whole experience was bliss! The exceptional service, pride of the staff and overall ambience of the hotel was outstanding. Staying at Ovolo would have to be one of my best hotel experiences of my life and should be on everyone's list of places to stay in Canberra.

Do not stay here between November and February. NO air conditioning in any of the suites, only the first and possibly second floor hotel rooms. Told us that we should open our windows and enjoy the "city view" which looks out over a major highway and petrol fumes with NYC level road noise. Opening the doors in the evening we noticed dozens of SPIDERS inhabiting the grating of the balcony, so if we let the doors open we let the spiders in. Tried to call the front desk using the suites phone and it was broken, as were two of the burners on the stove top. The kettle was cheap plastic, the kind that leaches toxins. The bodum was a one person for a suite that sleeps 4. The next morning at breakfast my daughter sat down at the table and was hurt by a screw poking through the padding of the chair seat. The lobby had lovely decorations but all of the chairs were uncomfortable. All esthetic, zero relax and chill. The price for all of this was ridiculous. Literally the worst accommodation I have stayed in in Australia. I preferred the hostel for comfort.

We had just spent 4 nights in the Break Free in Canberra which was awful (dirty, dusty and dilapidated) We rang Rose at the Bisho and she sorted us a great room that was clean and modern with a lovely view of the lake. Rose was incredibly helpful and we will definitely be back at the Nishi, due in a large part to her excellent service.

Fantastic service, the staff is sooooo amazing and friendly. The room is soooooo big and soooo fancy, also have big bathtub. Sooo surprised about everything. Also have Bar and breakfast upstairs. I definitely recommend and will come back!!!!!! Five star no doubt!!!!!

This advertises itself as a eco hotel + while it might be great in a Canberra winter, it is easily the most uncomfortable hotel I’ve been in – except for when I was in a cheap hotel in a London heatwave. My west facing room is stiflingly hot. Even with fans on I’ve had to strip & take a shower to cool down. The TV wasn’t reset after the last visitor so without any instruction sheet or hotel guide sheet I needed the staff help to access it away from a streaming service. The staff are helpful, but they have much to be helpful about. The doors don’t self lock, so unless visitors consciously lock their doors on entry, they remain unlocked, which is a security issue.