Dreams Sands Cancun

The Good: The beach is amazing! We walked the beach in both directions and this was by far the best beach. The food is as expected at an all inclusive resort. The steakhouse did have an excellent filet. Humberto in the buffet was a great server. Isaac in the Steak House was great and Guadalupe never let us go without a drink on the beach. Other than those 3 individuals service for us was almost non existent. The bad and Ugly: Check in. I went with a friend and when we checked in we were told only king beds. The only way to get a double was if we upgraded to preferred and paid $60 per person extra per day. I know room requests are not guaranteed but come on. When you see 2 women traveling together with different last names and double beds requested you should probably try to accommodate that. i cannot believe there were no rooms that were not preferred available with double beds. Housekeeping was terrible!!!!! We had to request towels almost everyday. One day we came up from the beach and there was not 1 towel in our room. I called down and it took over 20 min to get towels. We started bringing pool towels up so we could at least shower when we came back to room. Service in the restaurants was not that great. Asian restaurant was horrible. The gentleman serving us did not want to be there at all and it showed. Our last day there the normal beach server was not working we had a waiter come over 1 time to take empty glasses gave him $5 and he never showed back up. Preferred members were having beach service all day. Unless you are a preferred member don't expect to be treated nicely. We pulled our chairs up on the beach one morning bc there was a puddle of water and we were told we weren't allowed to move the chairs. An hour later a group of 10 ppl. moved chairs in front of us and nobody said a word to them. So if you are not going to be treating all your guests respectfully Only offer preferred. This was a nice resort. If staff was a little more attentive I would consider coming back. We booked Iberostar for January 2025. Hope our experience there is a little better.

The beach is outstanding and preferred service is exceptional. Food was better than expected. Resort is older but has been recently renovated in areas. If you like a small resort with great service and relaxed vibe this place is for you. This is not a resort for those looking for a party atmosphere.

The entertainment crew was amazing, Favio, Melissa, Diana were great fun all week. They taught us Spanish,, Zumba, bracelet making and lots of games! The room was a bit tired but all in all I would come again! Beach was amazing! Best beach I have ever seen!

The only good thing of this hotel is the beach. the hotel is old, all the furniture in the rooms are very old, its my worst experience in a dreams hotel . but the beach its clean and very decent for childrens the pools are cold the service of the waitress in the pools area are great but in the restaurants it was very bad

The Dreams Sands customer service is exceptional. The ocean is amazing and the food is great! We ate at a couple of restaurants and was satisfied with the Teppanyaki show and the food was awesome! It was during Halloween and the entertainment was excellent. The grown up beverages were excellent and we were served always with a smile. Our room was well taken care of. The location is perfect, just a few blocks away for the nightclub and restaurant strip if you choose to explore. I would recommend to my clients and others.