Hotel Casa Turquesa

The hotel is very good, since it's location is good for everybody. Both beach and the grand shop are nearby. It has their breakfast, lunch and dinner, though you have to pay for it, but the prices are pretty low. Guacamole they make was the best I've tasted for the time I post this. The beach is perfect, the pool is good, but a bit too small, and sometimes uncleaned. Wi-fi has VERY low signal strength, so we hope they will fix it.

This place brings you back in time and conjures an old school Hollywood feel, a treasure nestled amidst the giant concrete blocks that line Kukulcan. Does it need some new paint? For sure. But the structure itself is an absolute beauty. Pros: Great location near shopping and restaurants. Small and exclusive feeling, only 30 rooms, all facing the sea. Most have a hot tub on the balcony. Rooms are large and attractive. AC worked great and there was a fridge. Lovely and helpful staff, I wanted for nothing. Restaurant with indoor seating and a palapa covered deck with breathtaking views. Room service upon request. Beautiful, clean swimming pool, with no one around...it's like your own backyard. Lots of interesting artwork and bronze statues reminiscent of an Italian villa. Oh, the beach...wow....a private area with enough umbrellas for every guest; What a treat this was in Cancun. Looking next door at rows of chairs crammed together, I felt happy and spoiled. Cons: Its age is showing in areas, but they're doing their best, and for the price it's a steal. A few small things to keep in mind: Don't expect 5-star amenities; this isn't the place for it. But it really has everything you need for a comfortable and relaxing holiday with a lot of privacy. Ok, so they may need to fix your toilet, the hot water may only get warm, you'll get one sheet and no blanket. Bring your own slippers and plan on fetching coffee and bottled water on your own. As far as alcohol, it seemed they only had beer. The beds are hard as a rock but the sound of the waves will lull you to sleep in no time. I'd return again and again. Temper any high expectations and enjoy yourself.

Our stay at Casa Turquesa was extremely disappointing and failed to meet even the most basic human needs. We booked to stay 7 nights, but we had to find alternative accommodations after a single night. The accommodations had numerous serious issues, including: Non-functional plumbing: The bathroom plumbing was not working properly, causing significant inconvenience. Doors that did not lock: This compromised our sense of security and safety. Broken elevator: The elevator was out of order, making it difficult to access our 3rd-floor room. No hot water: There was no hot water in the shower, which was unacceptable. Exposed electrical wiring: This posed a serious safety hazard. Non-locking in-room safe: We were unable to securely store our valuables. Unstable handrail on the staircase: The handrail swayed and was not stable, posing a safety concern when going to our room on the 3rd floor. I'm completely confused about how this hotel has so many positive reviews. Initially, we were in a room where the toilet would not flush, and maintenance had to come clear it. The maintenance person told us we must throw all toilet paper in the trash and then flush three times. This was not possible as the water pressure was so low it literally took 10 minutes for the tank to refill. When the toilet wouldn't flush a second time and required maintenance help, we were moved to a room on the 3rd floor (with no working elevator) only to find more safety issues. I do not recommend this hotel.

A Living Nightmare! I have spent 4 months, and between 9 & 10 hours on the phone with Casa Turquesa and Hotels.com, trying to understand, without any notice or expination, why my online Hotel.com, canceled my reservation months ago just as I was about to head to the airport. Hotels.com came to the rescue, but the hotel is incompetent and evil.

This is an older place but really beautiful. The room's definitely need an upgrade and our outdoor hot tub did not work. The pools are ice cold but you got used to it after a while. I wish there was a hot tub. The restaurant was decent but I wouldn't recommend it everyday you are there. I felt very secure being here and they have gated security. The mall is right next door. We walked down to the beach and it was great and got to relax. They had little cabana loungers available for hotel guests too. I wish they would have had hotel waiters taking drink orders but there was nobody to be seen. Beach was clean. There is a lot of interesting artwork everywhere. There was a sculpture of a naked woman in the lobby area and my young son saw it, I would move it somewhere else. This is not an all inclusive but there was a swim up bar. The walk up to the lobby area is a little bit dangerous as the cobblestone has many digits and some bricks are loose. Overall, we had a decent stay for what it's worth and we made the best of it.